Mark Christopher Auto Center - Service Center

Terrible service Had to call to get updates. They told me of issues after the fact. Finally got my car back and they did not reset the oil sensor. Service guy would sa Had to call to get updates. They told me of issues after the fact. Finally got my car back and they did not reset the oil sensor. Service guy would say he would call me with an update and he never did. I had to always call to see what needed to be done. Never going back. I’m not comfortable or confident in this place More

Road Trip Oil Change I was heading to Colorado from Newport Beach for Christmas up there 15 and my service reminder came up.....so I pulled into Mark Christopher and asked I was heading to Colorado from Newport Beach for Christmas up there 15 and my service reminder came up.....so I pulled into Mark Christopher and asked if I could get a quick oil change....they said “sure...you got 2 hours?” I asked if we could make it an hour and they said “no problem” LOVE The Mark Christopher Family More

Service for brakes Everything was awesome people were very friendly. They walked over the necessary things for my car. They said if you love your car everything is worth Everything was awesome people were very friendly. They walked over the necessary things for my car. They said if you love your car everything is worth it. More

Horrible Communication with Customer Took my vehicle in for work to be covered by warranty. Part was ordered OVER 1 year ago. Dealer never called me telling me that my part was in. I call Took my vehicle in for work to be covered by warranty. Part was ordered OVER 1 year ago. Dealer never called me telling me that my part was in. I called dealer on multiple occasions and they told me part was sent back to warehouse because I did not come in. They NEVER called me to tell me part was in. So I took my vehicle back in before warranty expired. They ordered the parts and same thing. Did not get a call telling me parts were in. They sent parts back to warehouse. They reordered parts. I call to see if they had received all my parts. No, partial order came in. Took my vehicle back in early on a Thursday and left it overnight giving them ample time to install the parts they had and that the other parts would be in theIt possession early Friday morning giving them plenty of time to complete all the work. It started to get late on Friday and I called them since they didn’t call me again and asked if my vehicle was complete. No was the answer, parts didn’t arrive. xxx! They then told me they would have it done on Monday. No rental car was offered and I needed my vehicle for the weekend. They said if I took my vehicle and was not back on Monday, the warranty would not apply since it would have been expired. How would that be the customers fault that they can’t get their sh@t together. Finally vehicle was complete on Monday after loosing 2 days of work trying to get these repairs done! Horrible communication by dealership. More

Oil changes The oil change Was super fast. Matt was very helpful and called me with answers I had for my vehicle. He was able to give pricing on what I needed fix The oil change Was super fast. Matt was very helpful and called me with answers I had for my vehicle. He was able to give pricing on what I needed fixed More

Your service writer, Jackie, and everyone was great. Your service writer, Jackie kept me informed and up to date as things progressed. The technicians were very informative and easy to talk with. Overa Your service writer, Jackie kept me informed and up to date as things progressed. The technicians were very informative and easy to talk with. Overall, the entire process informative and pleasant More

Took the truck into service and was out of there in less tha Took 19 Silverado for oil change and to take care of some recalls. I was out of there in 1 hour 45 minutes. I went on a Saturday morning. Took 19 Silverado for oil change and to take care of some recalls. I was out of there in 1 hour 45 minutes. I went on a Saturday morning. More

Quick and fast service today Drove in without an appointment on December 23 at about 2pm, and was able to get my oil change completed in a little over an hour. Ray was awesome as Drove in without an appointment on December 23 at about 2pm, and was able to get my oil change completed in a little over an hour. Ray was awesome as usually and always looks after me and my truck More

Poor service The service doesn’t get completed the way it should at a dealer. A tire rotation that wasn’t competed and marked as completed on my paperwork, a tech The service doesn’t get completed the way it should at a dealer. A tire rotation that wasn’t competed and marked as completed on my paperwork, a tech that didn’t take the time to fix a loose plastic brace in a brand new vehicle, and an alignment that was done but the steering wheel left off center as a result of the alignment causing me to come back and call off work another morning. More

Service Department Avo who was my service advisor was great! He go me in and out fast even told me what's nexted to be serviced on my truck. Honest and friendly and to m Avo who was my service advisor was great! He go me in and out fast even told me what's nexted to be serviced on my truck. Honest and friendly and to me that goes a long way! Thank you Avo and the Mark Christopher service team. More