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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,242 Reviews

6,242 Reviews of Mark Christopher Auto Center - Service Center

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December 07, 2019

Excellent service Repairs were quick and the staff was friendly . Nobu Domon is very professional and kept me updated, the vehicle was clean upon delivery. Overall ve More

by Oneblnddad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Dec 07, 2019 -

Mark Christopher Auto Center responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 06, 2019

Pretty satisfied with the service and generosity I called to schedule and oil change service, I got to say I never been so please with costumer service and the time they took yo take care of my truck More

by Juniorfm30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam at services
Dec 06, 2019 -

Mark Christopher Auto Center responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 06, 2019

Cannot trust Brought in my truck for several issues around 9-10am. After picking up later at night (8pm) sales manager charged me (Roughly $2000) without ever intr More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Aceves , Gerald Waters
Dec 16, 2019 -

Mark Christopher Auto Center responded

I am terribly sorry to hear about the negative impression you got during your recent visit at our dealership. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 06, 2019

It always takes WAY too long In the three years I have owned my Acadia it has NEVER been ready the same day that I brought it in for maintenance. I brought it in this week to hav More

by CHRISTINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert in Service.
Dec 16, 2019 -

Mark Christopher Auto Center responded

Christine, I am sorry to hear you did not have a pleasant experience. It would mean a lot to our dealership if you gave me an opportunity to do my best in making things better. Please contact me as soon as possible so I can hear more about what happened and provide my assistance. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 06, 2019

Easy Peasy Lemon Squeezy The service people were courteous and the experience was easy and quick. I was able to drop my car off late in the the day for a oil change and they m More

by bc.mello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2019 -

Mark Christopher Auto Center responded

Thank you for leaving us this review. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 06, 2019

Service Ray was great. He is very helpful. The car has had alot of problems. Not satisfied with the cruze. Customer service is great. Always on time. More

by werang2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Dec 06, 2019 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 05, 2019

Great Service Great service from the moment you walk in. Also included a shuttle ride that was super convenient for me and made this a lot easier!! Thank you! More

by Jonathan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Reid, Matt Torres
Dec 06, 2019 -

Mark Christopher Auto Center responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 05, 2019

Excellent Service Great experience from service advisor Avo, to the quality of work done on the car, and the clean, large customer service lounge. Was kept informed on More

by snelson8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo
Dec 06, 2019 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 05, 2019

Sercice is always great I have had my Silverado serviced at Mark Christopher since I bought the truck there 3 1/2 years ago. I have never had an issue with the work performed More

by Jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam and Juan in service
Dec 06, 2019 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 05, 2019

Check engine light Ray was awesome, got me in quick was super kind and very knowledgeable! Made the frustrating experience of having my check engine light come on in a b More

by Dhall387
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Dec 06, 2019 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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