Mark Christopher Auto Center - Service Center

Great customer service Very reliable service center. The staff is super friendly. Inevitably, there is usually a wait time, but the staff tries to keep you informed of the p Very reliable service center. The staff is super friendly. Inevitably, there is usually a wait time, but the staff tries to keep you informed of the process. More

Cadillac Service Department I chose Mark Christopher Auto Center to work on my Cadillac Escalade for some recent recalls affecting the 2017 models. I dropped off my vehicle to th I chose Mark Christopher Auto Center to work on my Cadillac Escalade for some recent recalls affecting the 2017 models. I dropped off my vehicle to the service writer named Nobu in the morning and was told it would only take an hour or two max. I ended up calling around 4 pm to see if it was done and apparently they call rd the wrong number. Upon picking up my vehicle they couldn’t find in the lot as it was under another name. I was sort of disappointed they didn’t offer a loaner vehicle since I had to take a Uber to work and then back to the dealer. Overall other Cadillac dealers have a way better service department. This visit was rough and very disorganized. Maybe an off day or just business as usual? Never been here before and probably will not be back. More

Purchased new tires close to 500 dlls and didn’t cleaned tir Need better customer service purchased new tires for car and the new tires did not look new. Had to double check. At least put some armorall Need better customer service purchased new tires for car and the new tires did not look new. Had to double check. At least put some armorall More

Excellent service No comment at this time, friendly customer services, will recommend Mark Christopher to all my acquaintances, and sure will return for more service vi No comment at this time, friendly customer services, will recommend Mark Christopher to all my acquaintances, and sure will return for more service visits, thank you. More

Excellent Service Our Service Advisor Nobu was thorough and followed up, Car needs a,new turbo, parts were ordered, and we will bring the car back for repairs next week Our Service Advisor Nobu was thorough and followed up, Car needs a,new turbo, parts were ordered, and we will bring the car back for repairs next week when the parts are in.... More

Oil change The service was really good it was kinda slow but it was crowded they made sure everyone was taken care of and got us out as soon as they could The service was really good it was kinda slow but it was crowded they made sure everyone was taken care of and got us out as soon as they could More

Cylinder 2 misfire The dealership had the vehicle for 2 weeks, they never communicated with me the entire time what was going on. I finally called them and the aervice p The dealership had the vehicle for 2 weeks, they never communicated with me the entire time what was going on. I finally called them and the aervice person told me they are having trouble finding the problem or replicating the issues. The did not set the cruise control as we had told them was the contributing factor. I would not use them for anything again. More

Awesome place The staff here are very courteous and have the sense of urgency to help you remedy any issues with your vehicle. I appreciate the help they provide. The staff here are very courteous and have the sense of urgency to help you remedy any issues with your vehicle. I appreciate the help they provide. More

Always Great! Coming to this dealership for service is always great. Jackie is awesome. Setting up the appointment is easy and the communication is always excellent Coming to this dealership for service is always great. Jackie is awesome. Setting up the appointment is easy and the communication is always excellent. Always a pleasure. More

Horrible experience I was lied to by staff. Did nothing to assist my issue. Forced me to use my insurance on a issue they could not prove was road damage. All in all horr I was lied to by staff. Did nothing to assist my issue. Forced me to use my insurance on a issue they could not prove was road damage. All in all horrible customer service. Not kind at all More