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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,291 Reviews

6,291 Reviews of Mark Christopher Auto Center - Service Center

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December 13, 2019

Horrible experience. Taken advantage by service department. Spent thousands of dollars on repairs. My car is having the same issue again. Stay away from this dealership. O More

by Jn951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert
December 13, 2019

Very unhappy with person I cannot give an oppinion nothing was explain to me of what if anything was done. I called after 7 hours to see if I could pick up my car. I got ther More

by MONICA.CAL20
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Juan Fletes
December 13, 2019

Great Experience My check engine light came on probably for a good reason because there were other issues with my Acadia. Robert was excellent with his communications More

by BBELVEDERE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert in service
Dec 16, 2019 -

Mark Christopher Auto Center responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 12, 2019

Great Job I had an oil change, was in and out, but most of all fast service with a part I ordered. Got it within hours. Excellent. More

by anewman214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not listed and forgot but maybe Matt
Dec 16, 2019 -

Mark Christopher Auto Center responded

Thank you so much for this fantastic review. We appreciate you taking the time to share your experience and for allowing us to show you how we handle guests at our dealership. If you should have any questions please don’t hesitate to reach out. Otherwise we wish you miles of happy driving. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 12, 2019

Robert in service took care of my concern Robert and the service manager took good care of my concern. They were fast and friendly. Even being very busy they made it happen. Thanks More

by SOFIE86D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick sales. Robert in servie, Matt Torres
Dec 16, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 11, 2019

Service Great and fast service. Will surely Be taking my truck back. Very polite and professional even though he was a Rams fan. Merry Christmas Paul More

by WAWAPEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert
Dec 16, 2019 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 11, 2019

Excellent workmanship, very reliable, have Ben there for 40 Excellent hand wash, looks like new, the time frame was accurate, and the break area was comfortable, the parts sale had a very good selection of prod More

by JGUZMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Catalano
Dec 16, 2019 -

Mark Christopher Auto Center responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 11, 2019

Time matters Time was a factor for me because I had to be in Fullerton. The service writer got me out in a timely matter. Thank you More

by No screen name
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert K
Dec 16, 2019 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 10, 2019

Didn’t do what I asked. I was waiting for 7 hours and nothing got done to my camaro ss 2017. They could’ve just told me so I can go back to work. More

by LTXISAAC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
He knows
Dec 30, 2019 -

Mark Christopher Auto Center responded

I'm sorry to hear about the wait. Our customers’ time is valuable to us, and I am disappointed to hear your recent visit wasn't as timely as you would have hoped. Please contact me at your earliest convenience so we can discuss this further. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 10, 2019

Bad service Took 3xs to get appt, after going through text, I finally got one But waiting 2.5 hours for oil change and new blades, unexceptable. This has never h More

by baker5271
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Rodney Reid
Dec 16, 2019 -

Mark Christopher Auto Center responded

Thanks for your review. We do appreciate your patience for the extended wait that you encountered. Please let us know if there's anything else we can do for you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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