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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,248 Reviews

6,248 Reviews of Mark Christopher Auto Center - Service Center

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November 17, 2019

Great service Juan was very helpful and great communication skills...they took me in right away. I would recommend this place for service to anyone. Thank you. More

by Arcelia lopez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
Nov 19, 2019 -

Mark Christopher Auto Center responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 16, 2019

Starter failed 1 day after you replaced battery I find it odd. Also several things failed under 100,000 mile warranty? Yet you said none of it is covered. ? Ac, fluid resavior and starter. More

by Jayp0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Two woman in service
Nov 16, 2019 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 16, 2019

2 1/2 hour oil change with an appointment I had a 1040am appointment for a oil change. It took 2 1/2 hours!!!! I thought making an appointment would make a difference but patently it didn’t. More

by JNWHARR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gerald Waters
Nov 18, 2019 -

Mark Christopher Auto Center responded

Thank you for taking the time to write us a review. Learning from every experience helps us provide you the very best in service. I would like the opportunity to talk to you more about the events that transpired. Please contact me directly so we can work on this together. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 16, 2019

Not that professional service regarding my car. I feel tha h I feel I have to check my car out before I leave the dealership. I have to ask for it to be washed. The windows have a cloudy cast on them. I had my More

by LINDARRITCHIE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dario
Nov 16, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 16, 2019

Appointment I usually drop my vehicle off while I’m at work and pick it up later in the day which works out great. This time I made a appointment at 7am since I w More

by Javis909
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan
Nov 18, 2019 -

Mark Christopher Auto Center responded

I'm sorry to hear about the wait. Our customers’ time is valuable to us, and I am disappointed to hear your recent visit wasn't as timely as you would have hoped. Please contact me at your earliest convenience so we can discuss this further. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 16, 2019

Amazing! Nobu is out of this world amazing! He helps us out so much with our CT6 and XT4! I don’t know what we would do without him! Thank you!! More

by Shea Horner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Nov 16, 2019 -

Mark Christopher Auto Center responded

Shea, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 16, 2019

Quick and excellent service! Avo Injian was my service consultant and he did an excellent job explaining things to me including the overall inspection. It was also done sooner tha More

by Jessica Gallardo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Nov 16, 2019 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 15, 2019

Customer service Very polite and very helpful to my needs in a wheelchair. Sales rep Armando Nuno was very nice and kept informing us on what was going on with the pap More

by KEEPERSMOM1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Nuno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Peters, Armondo Nuno
Nov 15, 2019 -

Mark Christopher Auto Center responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 15, 2019

Great service Great service, drop off and pick was right on time.car was clean and the waiting room was very nice with coffee and donuts , cakes. More

by Patrick McCain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Waters, Matt Torres
Nov 15, 2019 -

Mark Christopher Auto Center responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 15, 2019

Satisfied Employees were very friendly & helpful & service was great- it was done in good time & also dealership accommodated my last minute call for help with More

by Andreapandolfo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Nov 15, 2019 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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