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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,246 Reviews

6,246 Reviews of Mark Christopher Auto Center - Service Center

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September 14, 2019

Terrible. My insurance cards and registration cards are stolen from my vehicle’s glow box when i left the car for service. There were no work related to glow bo More

by Ozgur Askeroglu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Jacqueline Klosky, Rodney Reid
Sep 17, 2019 -

Mark Christopher Auto Center responded

We acknowledge your review and are currently looking into the events you’ve detailed. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 14, 2019

Very Good I was very satisfied with my visit. Everything was explained in detail. Service was fast & everything was done as promised. I would recommend this dea More

by CAROLINA0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
SAMUEL SCEVES
Sep 16, 2019 -

Mark Christopher Auto Center responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 13, 2019

Useless Couldn’t help me with a service that need it The service was reprogram the vehicle speed limit. I want to be able to a fully power of the truck. If More

by MCOANTO
Recommend Dealer
No
Employees Worked With
Other Employees : Rodney Reid, Matt Torres
Sep 17, 2019 -

Mark Christopher Auto Center responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 13, 2019

This dealership is incompetent Service dept is misleading and they're crooks will NEVER be back there AGAIN the director of service Jeff only cares about sales numbers not about doi More

by Trublutrojan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2019 -

Mark Christopher Auto Center responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 13, 2019

This dealership is nothing BS Poor service and very rude and disrespectful! They lie and treat coustomers like there nothing ! Very deceiving personal and Jeff is a piece of work More

by MRS.Z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2019 -

Mark Christopher Auto Center responded

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work toward a resolution. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 13, 2019

I brought my ATS for regular maintenance The staff at Mark Christopher never fails to be courteous, friendle, and helpful. Service is done quickly and I have never had a recurring problem. More

by kjmcomer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nobu
Sep 16, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 13, 2019

Basic oil chsnge The dealership was very quick in getting my car into service and the service was done timely. I need other items repaired and made an appointment to More

by rmosley2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray in service
Sep 16, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 13, 2019

Excellent Service Overall great experience! Quick repair time, wonderful communication from my Service Advisor. Most definitely recommend this Service Department. I More

by Miranda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Sep 16, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 13, 2019

Jackie and staff were awesome I came in for an oil change, got a ride to work, picked me truck up a couple of hours later and it was washed and ready, Very nice experience. More

by Todd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Klosky
Sep 16, 2019 -

Mark Christopher Auto Center responded

We love hearing about customers that have a terrific experience. We are proud that you chose our dealership.  Please feel free to contact us if you have any questions on your vehicle. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 13, 2019

Very good Was told by Jackie wait time would be about 2 1/2 hrs when I made the 7am appt. Turned out it was 15m less. Excellent service. Had a oil change and re More

by rickysbiz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jackie in service. Also I must mentioned Eric who wrote service order.
Sep 16, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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