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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,265 Reviews

6,265 Reviews of Mark Christopher Auto Center - Service Center

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August 15, 2019

Best dealership and maintence department Best service of any dealer I have used. Polite, reasonable price, clean good work and they even wash the car. Will be using your service department a More

by MIKE5159
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Villalobos
Aug 15, 2019 -

Mark Christopher Auto Center responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 15, 2019

Great Service Service Advisor Nobu D. and team were pleasant and ensured my vehicle service needs were addressed. My vehicle was completed before the promised time More

by jaydjohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
Aug 15, 2019 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 15, 2019

The best I had a 7 AM appointment, and I was seen promptly at seven by a kind, courteous and eager customer service representative. I was very please with the More

by Rodney49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Nuno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2019 -

Mark Christopher Auto Center responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 15, 2019

Oil change I went in for an oil change. I got there and it was packed. My service rep Sam said,” he would have me in and out”. Sure enough i was out within 1 hou More

by eddy_gonzalez_93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Aceves
Aug 15, 2019 -

Mark Christopher Auto Center responded

Thank you so much, Eddy! We appreciate your glowing review. We take pride in our customer service and do whatever we can to have our customers leave happy. Take care. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 14, 2019

Service work done I recently took my vehicle over for service check engine light. I spoke to Juan who guided my thru the process and same day my vehicle was finished gr More

by SANBER13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Aug 14, 2019 -

Mark Christopher Auto Center responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 13, 2019

Service took way too long I went in for an oil change and to look at a piece of carpet that was coming up from the floor board and the entire service almost took four hours. Ve More

by JEZZZZ42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gerald Waters
Aug 22, 2019 -

Mark Christopher Auto Center responded

We acknowledge your review and are currently looking into the events you’ve detailed. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 12, 2019

Great customer service They always take care of my vehicle and service needs. They always handle it in a timely manner and even washed my vehicle for me, great customer serv More

by eriksil82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Domon,Dario Gomez
Aug 12, 2019 -

Mark Christopher Auto Center responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 12, 2019

Couldn't have asked for better service. Johnny Mendoza generously arranged my appointment and Service Advisor Ray Peters was very personable and effective in overseeing the entire service pr More

by P1013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Peters
Aug 14, 2019 -

Mark Christopher Auto Center responded

Thank you so much for sharing your experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from our team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 11, 2019

The staff were wonderful The staff at Mark Christopher in the Cadillac section were professional and friend they make you feel like you are their only customer handled with ca More

by vwbug122000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Domon , Gerald Waters
Aug 11, 2019 -

Mark Christopher Auto Center responded

Thank you so much for your review! Happy customers are our goal and our mission and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let us know. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 11, 2019

The Service Center Yes, GM, NO!! I have already submitted a review (Dealership Review) of my experience. I am not overly unhappy with Mark Christopher, but I am totally dissatisfied w More

by rfday1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Escobar, Dino Picanzo
Aug 12, 2019 -

Mark Christopher Auto Center responded

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work toward a resolution. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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