Mark Heitz Chevrolet

DO NOT GET YOUR CAR SERVICED HERE!!! Let me start by saying that I bought my car at Marc Heitz in 2008 and have serviced it since then at Marc Heitz. I've noticed the customer service level go down espe saying that I bought my car at Marc Heitz in 2008 and have serviced it since then at Marc Heitz. I've noticed the customer service level go down especially within the last year. I attempted to take my car in for an oil change three times, two of those times I was told they didn't have any time and that I would have to bring in my car some other time. I called on the third attempt and was told to bring my car in at 1 pm and that they would take care of me, and that it will be in and out. I bring in my car and wait for 2 hours for them to change my oil and fix my headlight. Sunday comes around and I realized the headlight that I just paid $55 for them to fix is STILL not working. Ugh! I bring it in the following Saturday, and am informed that the tech said it was working before I left and that I'm looking to spending another 2 hours for them to fix the headlight. Okay, I tell them fine I just really need it fixed that day - I've already paid for it and don't want to get a ticket in the interim. I sit down in the service area and the more I think about it the more I become enraged. I've been a loyal customer for 5 years, I paid for a service that I obviously didn't receive, they tell me that it was working before I left and now I'll have to spend a total of 4 hours for a headlight change. At that moment I think - I don't want them to touch my car if this is how they go about fixing their errors and providing service. I go to the clerk and tell her I would like my car back and that I'm taking it somewhere else to be fixed. I'm told "Oh their working on it right now" yeah no, I want my car back now and I would like a refund for the services that I paid for but did not receive. I'm then told that they cannot give me refund because the service manager is the only one that can do that and he's not there. Fine, I leave and pay to have the headlight fixed (again). I ask the tech from the other place, is there any way that the headlight was working and then by chance it stopped working. I'm told no, there's no way. They first asked me if I actually took my care to get serviced or if I tried to have a friend or someone fix it. I said no, I took it to the dealership where I got it. The service tech couldn't believe that the individual who attempted to change my headlight was from a dealership because it looked like whoever tried to change it didn't know what they were doing. He said there was no way it ever worked when they changed it because they didn't snap it into place. Great! That following Monday morning I call the Service Manager and tell him of my experience he takes my name and number and tells me he's going to talk with his guys and give me a call back. It's now 5 days later and I still haven't heard from them. I can't BELIEVE this is the type of customer service I have received after being a loyal customer of 5 years. If they'll treat me like this, they'll treat anyone like this. More

I purchased a used car and a service contract for that car with all service and maintenance covered 100% for a year + 3 for the big stuff. After 2 months we learned of a recall so we brought it in for se car with all service and maintenance covered 100% for a year + 3 for the big stuff. After 2 months we learned of a recall so we brought it in for service & the recall. One person didn't know what any other person was or wasn't doing. If your contact was not there you didn't get service. They had the car for 10 days but didn't fix anything. They did the oil change at the last minute and failed to close the panels that protect the engine from road dirt, so it hung down and got bent, scraping along the ground and is damaged. A week later the car went back and we insisted on a loaner. They were hesitent, but did provide a loaner. After an additional ten days the car still isn't fixed and they have not called one time to give us a status update. When I called they said it was being worked on, which is what they said the previous 10 day stint, but no work was done at that time. They said they had to order more parts because they found another issue, but still, they never called or updated us ever. Never returned a call. They appear to have forgotten that they are responsible to repair the panel they failed to secure after the oil change so I asked about that for the 3rd time. We still don't have the car back, but have some transportation luckily. I wouldn't bring a skateboard to this place for repair if I didn't have an expensive service contract that we are stuck with for years! Nice on the phone doesn't cut it when the work is inadequate or NOT DONE AT ALL and the follow up communication stinks. More

Just returned from my first visit to Marc Heitz Chevrolet Just returned from my first visit to Marc Heitz Chevrolet in Norman, OK. It was an extremely unpleasant and costly experience. I purchased a GM part Just returned from my first visit to Marc Heitz Chevrolet in Norman, OK. It was an extremely unpleasant and costly experience. I purchased a GM part online (part # 19212670) through GM Accessories online and wanted to have it installed. I called Friday, 9/30, to set up an appointment. The recommended install time was 2 hours at $160.00 to $200.00, depending on what the dealership charges for labor. I spoke with Curt Billings at Marc Heitz. He said to bring the car in on Monday morning, 10/3, between 8:00 and 8:30 am. I arrived at 8:40. Curt said that they couldn't do the install until around noon. I called my wife, who had just finished a 12-hour-shift at Children's Hospital and had her come get me. After a few hours I had my neighbor bring me back. I arrived at 11:40. Curt said it wouldn't be much longer. Four hours later, at 3:40 pm, I saw the car hadn't been touched. I asked Curt to please give me my keys so that I can go to another dealership. Curt was more than happy to do so and seemed to imply that they weren't interested in doing the work in the first place. This was not in response to any rude or unfriendly behavior by me. I was very polite. After delivering the car back to me, Curt said, "Sorry we couldn't get to it in time." He didn't even try to make it sound genuine. It was clear to me that I wasn't wanted there in the first place and that the service department was happy to see me go. I took a day off work, inconvienenced numerous people and waited seven hours (five at the dealership) only to be be treated like a nuisance. During my five hour stay I did notice some excellent customer service. Unfortunately, it was only in the sales department. It became obvious that Marc Heitz is focused on selling cars and getting new customers but servicing and retaining customers is not a priority. More

Unfortunelty I've had to take my car in for a few minor repairs. Fortunelty Brian and Gaines work at Mark Hietz Chevrolet Norman. They go above and beyond just fixing my vehicle. I recently had my A/C go o repairs. Fortunelty Brian and Gaines work at Mark Hietz Chevrolet Norman. They go above and beyond just fixing my vehicle. I recently had my A/C go out on a Saturday, Gaines could have told me to wait until Monday to bring the vehicle in but instead told me to come on in and they would provide me with a car to drive until they figured out what was going on. Then I got home and accidently locked my keys in the loaner vehicle while my son was in the car and Brian helped me unlock the car through the onstar system. These are perfect examples of why I will never buy a care from another dealer. Mark Heitz Norman has employees who care about their customers!!! Thank you Brian and Gaines for great customer services. Brandon Lennarson More

Terry Ellis was so helpful in helping me purchases a new car. He was not pushy and wanted me to get what I wanted. He was down to earth and so very friendly to me and my parents. He was over the top in bein car. He was not pushy and wanted me to get what I wanted. He was down to earth and so very friendly to me and my parents. He was over the top in being helpful to me in my new purchases due to being a single lady, he took care of me the way my dad would. Thinking of me in all the ways of saving money and being safe on the road. Then Saunny Gamble was so helpful in the finance and warranty part. He was not pushy and treated me very respectful. They have called to make sure everything is going well with my car. Sent me letters. Most of all they have treated me like family. Very concerned in me as a customer. I would so recommend Marc Heitz if you are looking to buy a used or new car. Thank you Marc Heitz for all your help and a great experience. More

Will recommend this dealership and this salesman to anyone I know. They made the entire process of purchasing my new Callaway Camaro a pleasure. All the employees are extremely friendly and will alwa anyone I know. They made the entire process of purchasing my new Callaway Camaro a pleasure. All the employees are extremely friendly and will always say Hello when they walk by. The dealership is very large, but the atmosphere and the employess make you feel like you are in someones home. When we picked the car up, it was so nice to have so many employess come shake our hands and congratulate us on our purchase. More businesses could learn alot from this dealership. More

I came in looking for a used caar that was priced right. I am a single female who was living in ok on my own, Low payments was extremely important.. I bought my ford focus car and I love it.I moved back to I am a single female who was living in ok on my own, Low payments was extremely important.. I bought my ford focus car and I love it.I moved back to sc and drove my car the whole way. I would recommend this dealership again to all my friends. Thank you so much for all your help. More

Although I didn’t actually buy from Marc Heitz….my experience with them was wonderful. I live on the east coast, and found them on-line. They worked hard to find a vehicle that met my needs, in a pr experience with them was wonderful. I live on the east coast, and found them on-line. They worked hard to find a vehicle that met my needs, in a price range that fit in my budget over the phone and via email. Due to time constraints; I was unable to make the trip to Oklahoma to complete a deal but honestly wish there was a dealer in my area comparable to Marc Heitz. Next time I am in the market for a vehicle, I will budget my time more appropriately to include a road trip to do business with them. More

the minute you walk into the dealership, someone asks if they can help you. Then we were directed to the truck sales person, Chad Olsen, because we wanted to test drive the equinox and the traverse. The ve they can help you. Then we were directed to the truck sales person, Chad Olsen, because we wanted to test drive the equinox and the traverse. The vehicles were cooled first before we got in them, because it was very hot that day. So we test drove both vehicles, deciding on the traverse. Chad made the purchase of the traverse as easy as it was when we bought the 2008 Chevy Impala. Then Kasey Kirby, the finance person. made signing the many papers as easy as possible. So, overall everyone who works for the dealership makes buying a vehicle at Marc Heitz enjoyable. More

I purchased a corvette from Marc Heitz. The deal started in April,then a rewrite on 5-2-2011. It is now 6-7-2011. Still no title or paper work.So I went by the local tag office and they informed me It was l in April,then a rewrite on 5-2-2011. It is now 6-7-2011. Still no title or paper work.So I went by the local tag office and they informed me It was late and there would be late fee's. When I talked with finance department I was told to just pay late fee's they shouldn't be more than a dollar a day. This has been the worst car deal I have ever done. I received calls 3 times a week telling me they forgot to have me sign something. They would email the paper work and I would sign it and email it back. This not counting 2 trips to the dealership. To top it all off my new car is asking for an oil change. So now I am out another 70 dollars and more of my time. They blame it on the bank and Tinker blames it on the car lot. I would have to agree with Tinker,being that the bank is not going to fund the loan until all paper work is turned in and signed. More