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Mark Jacobson Toyota
Durham, NC
2,610 Reviews
Mark Jacobson Toyota of Durham offers 3 big showrooms of new Toyota and used cars near Raleigh. We are conveniently located in Durham just minutes north of I-40 at Exit 270 (15-501). Take a short drive and enjoy our huge selection, low internet pricing, and outstanding customer service!
Here are just a few of the differences that set Mark Jacobson Toyota apart from other car dealerships in the area.
- We offer a 3-Day Money Back Guarantee on all pre-owned vehicles we sell.
- We provide truck maintenance and repairs.
- We have our own Durham Body Shop to help you with collision repairs
- We offer diagnostic testing and state inspections.
- We have a fully stocked Toyota parts and truck accessories facility.
- We have a professional finance department to help you arrange car loans and leases that fit your budget.
- Our truck center staff is friendly, knowledgeable and enthusiastic.
We know that prospective customers are extremely well educated when researching their next vehicle. Mark Jacobson Toyota has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new specials and used specials for additional savings on your next vehicle.
Visit us soon at 4516 Durham Chapel Hill Blvd. in Durham and see why Mark Jacobson Toyota has become the preferred dealer for Carrboro, Chapel Hill, Durham, Graham, Raleigh, Fayetteville, Cary, Apex and Wake Forest car-shoppers. Ready to set up a test drive?
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,610 reviews
May 09, 2026
Buyers Beware! I had an extremely dishonest experience with Mark Jacobson Toyota / dealership group involving a 2011 Ford Edge advertised online for $8,784. I in I had an extremely dishonest experience with Mark Jacobson Toyota / dealership group involving a 2011 Ford Edge advertised online for $8,784. I initially spoke with Haley, who was very polite and professional. I explained upfront that I already had financing through my credit union and planned to put $2,000 down. During our discussion, I learned the advertised price was not the actual out-the-door price due to taxes, title fees, and an almost $800 documentation fee. When I questioned the $798 doc fee and asked whether it could be removed so the deal matched the advertised price, Haley spoke with management and initially said no. A few minutes later, I received a text saying the manager had changed his mind and agreed to remove it. At that point, I believed we had reached a deal and was transferred to Ryan Riemer in online sales to finalize paperwork and arrange delivery. However, when I received the purchase agreement, the $798 fee had effectively been added back in through other added charges after the agreement had supposedly been reached. I emailed questions asking for clarification on the new fees and never received clear answers. I was also unexpectedly asked to complete a dealership credit application despite repeatedly stating I already had financing through my credit union. When I questioned why they needed to run my credit, I was told it was only to “verify” my identity, which made no sense given that my lender had already approved me. My credit union told me not to do it. The problems continued when my credit union informed me the dealership had sent them an unsigned purchase agreement. After requesting a signed version and finally receiving it the next day, my credit union reviewed the deal and informed me: the vehicle was approximately $3,000 over market value, one of the dealership fees duplicated work already being handled by the credit union and DMV, and several charges appeared after the original verbal agreement. I even provided documentation to Kerry Mitchell showing one of the added fees was unnecessary because my lender had already completed that process. After that, communication stopped completely. Despite having a signed purchase agreement, I was ghosted. Days later, I discovered the vehicle had been sold to another buyer without any communication to me whatsoever. The most frustrating part was not losing the vehicle — it was the lack of transparency, the changing numbers, the pressure to submit to unnecessary credit checks, and then complete silence after I questioned the fees. Because the dealership provided a signed purchase agreement and the transaction appeared to be proceeding, I activated insurance coverage for the vehicle through my insurer. The dealership never informed me the transaction had been terminated or that the vehicle was sold to another buyer to prevent me from incurring insurance expenses for a vehicle I never received. Consumers should review every line carefully, verify vehicle values independently, and never assume the advertised price reflects the actual deal. More
by Rixy2014
Employees Worked With
Ryan Reimer, Kerry Mitchell, Haley
May 09, 2026
Jaymar was great to work with. We went in to prepurchase a car still in production, and the process was quick and stress free. Jaymar was particularly helpful when deciding financi We went in to prepurchase a car still in production, and the process was quick and stress free. Jaymar was particularly helpful when deciding financing options. This is the fourth car we have purchased from Mark Jacobson and all of our experiences have been positive. More
by sigafoosjim
Employees Worked With
Jaymar
May 05, 2026
Jaymar was an amazing salesperson! He was so knowledgeable about the entire car buying process and the model we ended up purchasing with him. He made the experience stress free and eas He was so knowledgeable about the entire car buying process and the model we ended up purchasing with him. He made the experience stress free and easy. Highly recommend! More
by Yvette
Employees Worked With
Jaymar Williams
April 26, 2026
An amazing experience all around! Malachi and Karen made the process easy, relaxing and as stress free as possible. Thank you very much and we hope to be back in the future! Malachi and Karen made the process easy, relaxing and as stress free as possible. Thank you very much and we hope to be back in the future! More
by ericmegahan
Employees Worked With
Malachi and Karen
April 23, 2026
Came into dealership to purchase a car, after talking to Nico we walked out, because of his smart remarks. He is what I would describe as nice/nasty. Went to Fred Anderson and received amazing service from Nico we walked out, because of his smart remarks. He is what I would describe as nice/nasty. Went to Fred Anderson and received amazing service from Andre who sold us a 2026 new camry. Good Customer service mixed with politeness goes a long way. More
by Very disappointed!!!
Employees Worked With
Nico Childs
April 20, 2026
Malachi was awesome, super helpful and very kind. The staff was also great as they got me in and out quickly. All of their used vehicles are well maintained and clean. I got a pre-owned car from Mala The staff was also great as they got me in and out quickly. All of their used vehicles are well maintained and clean. I got a pre-owned car from Malachi and my family thought it was brand new. Thanks again More
by AlexH
Employees Worked With
Malachi, Sheyi
April 18, 2026
My husband and I have been customers of Mark Jacobson since he bought the dealership from Toyota of Durham. We just bought our 6th & 7th Toyota from this great dealership. Their service is the best! T since he bought the dealership from Toyota of Durham. We just bought our 6th & 7th Toyota from this great dealership. Their service is the best! Their salespeople are wonderful and so helpful after the sale as well. More
by christinebbd
Employees Worked With
Jeff
March 11, 2026
I had an appointment at 6:30 p. m. to buy a used car We made the deal the day before.Meeting time 6.30 pm and when I arrived, it had already been sold. Never again Really disappoi m. to buy a used car We made the deal the day before.Meeting time 6.30 pm and when I arrived, it had already been sold. Never again Really disappointed! More
by edutorrespulido
Employees Worked With
Stinks
