Mark Jacobson Toyota

The sales associate that helped me was terriffic! I was interested in purchasing a Tacoma. The attention I recieved was truly appreciated because the salesman was patient and really listened to my I was interested in purchasing a Tacoma. The attention I recieved was truly appreciated because the salesman was patient and really listened to my questions and concerns. He was able to provide good, truthful answers. Over the years Mark Jacobson has provided me the Toyota I desired at a good price and, followed up with excellent preventive maintenace on the vehicles I've bought. More

We recently purchased a 2024 Toyota Corolla from Mark Jacobson Toyota, and we couldn't be happier with the experience. Our salesperson, Todd Anderson, was incredibly helpful, patient, and knowledgeable t Jacobson Toyota, and we couldn't be happier with the experience. Our salesperson, Todd Anderson, was incredibly helpful, patient, and knowledgeable throughout the entire process. Our daughter is starting graduate school in Durham, and this was her very first car. Because our family doesn't live in the U.S., we were unfamiliar with many aspects of buying a car here. Todd took the time to explain everything clearly and thoroughly, which made the whole process much less stressful. We were especially nervous about buying a used car instead of a new one. Todd gave us professional, honest advice about what we should pay close attention to and what wasn't worth worrying about. His expertise and transparency gave us a lot of confidence in our decision. Frank, who helped us with the financing, was also super kind and made the paperwork smooth and easy. Overall, it was a truly pleasant experience from start to finish. If anyone I know needs to buy a car in the Durham area, I wouldn't hesitate to recommend Todd Anderson at Mark Jacobson Toyota. Thank you, Todd, for making our daughter's first car purchase such a positive and memorable experience! More

Sales associate manny was great! Helped us find the best possible car for us for our needs. Easy to talk to and down to earth no xx. Helped us find the best possible car for us for our needs. Easy to talk to and down to earth no xx. More

I purchased a used 2019 Nissan rogue. The vehicle had 79,000plus miles. I decided to seek a loan with NAVY FEDERAL CREDIT UNION because they offered the best deal for financing. It was re The vehicle had 79,000plus miles. I decided to seek a loan with NAVY FEDERAL CREDIT UNION because they offered the best deal for financing. It was recommended I purchase the extended warranty to cover everything from the electronics, BUMPER TO BUMPER COVERAGE, if I remember correctly for 35,000 miles. I can’t remember how long or many miles exactly. I was not given any warranty information. I noticed the automatic headlights didn’t work. I thought, shouldn’t be a problem because I have the extended warranty. I called FRANK ADAMS but he didn’t call me back. Instead, a message was given to the gentleman who sold me the vehicle. I was called and told I could go to any Nissan dealership. There was no information about the warranty that they could email me WHICH WAS ODD. It took a few months but I took my vehicle to a Nissan dealership closer to where I live, still was a 40 round trip, and a day off from work only to be told I DONT HAVE AN EXTENDED WARRANTY. Only cover power train and that was EXPIRED. I was not happy. I called the gentleman who sold me the vehicle, he said I have to speak with FRANK ADAMS. I called FRANK ADAMS hoping for a resolution while I was at the dealership. I got his voicemail. I knew right then he would not call me back because he didn’t call me back in MARCH. Several hours went by, I called the MARK JACOBSON DEALERSHIP CUSTOMER SERVICE, I asked is Frank ADAMS working today? She said yes, I explained to her my sunroof has a leak, my electronics blanked out and my automatic headlights don’t work; I needed to resolve this as I was told I could go to any Nissan dealer. She said she’ll send FRANK ADAMS a message. Never received a call back, day 2 end of business still no call back. I called the MARK JACOBSON DEALERSHIP asked to speak with a MOD, No ONE WAS AVAILABLE. She asked if I wanted to leave another voicemail and stated his mailbox gets filled with messages. I asked her to go to FRANK ADAMS OFFICE. More

I love my new Camry. Langston Hines is a great salesman. This is the second car he put me in. He knew what I wanted and delivered. I will always come to this dealership. Langston Hines is a great salesman. This is the second car he put me in. He knew what I wanted and delivered. I will always come to this dealership. Customer for life. Thanks! More

Shout put to Nico Childs-Allen who patiently helped me with my trade in. It was a smooth and quick process. I love Toyota and love coming back here for my car. Thank you so much for your help. I love my n with my trade in. It was a smooth and quick process. I love Toyota and love coming back here for my car. Thank you so much for your help. I love my new car. More

Mark Jacobson Toyota is the definition of excellent customer service. In particular my sales rep Micheal. He is seasoned, God-fearing, honest, and truly goes above and beyond. He didn't just help me customer service. In particular my sales rep Micheal. He is seasoned, God-fearing, honest, and truly goes above and beyond. He didn't just help me find the right car- he made sure I was taken care of during the entire process. He helped me find transportation while my car was being fixed and personally followed up to ensure everything got resolved long after. Its's rare to find someone who is honest, dependable, and truly invested in helping people. If you are looking for someone who genuinely cares and will do right by you, I highly recommend Micheal. More

Hi Randall! ​I wanted to take a moment to express our sincere gratitude for all your hard work in helping us secure our RAV4. ​Going into a dealership can so ​I wanted to take a moment to express our sincere gratitude for all your hard work in helping us secure our RAV4. ​Going into a dealership can sometimes feel overwhelming, but you completely turned that stereotype on its head. From start to finish, your professionalism, patience, and transparent approach made this the absolute best car-buying experience we’ve ever had. You listened to exactly what we needed, never pressured us, and went above and beyond to ensure everything went smoothly. ​We are absolutely thrilled with the RAV4, and it’s all thanks to your dedication. Please know that your hard work didn't go unnoticed, and we will absolutely be recommending you to any friends or family looking for a new vehicle. ​Thank you again for your stellar service! More

We had a very positive experience purchasing our new RAV 4, 2026. Nico Childs-Allen made us feel like family. The positive experience continued thru the finance department. The only negative is something 4, 2026. Nico Childs-Allen made us feel like family. The positive experience continued thru the finance department. The only negative is something beyond their control was the amount of paperwork. The electronic signing did make even this process more enjoyable. I will be back to purchase my next vehicle. We live two and a half hours away. It was worth the drive. More

We were shopping for our "retirement" vehicle and research pointed us to two Toyota models (my wife drives a 2010 Prius that has been very reliable) and one non- Toyota product. From the minute we m research pointed us to two Toyota models (my wife drives a 2010 Prius that has been very reliable) and one non- Toyota product. From the minute we met Mr. Youness he was very helpful showing us the two Toyotas and, after some test drives, we leaned toward the Grand Highlander. After exploring options at home we again met Mr. Youness and ordered our specific vehicle. Less than 2 weeks later it arrived and we completed the purchase. During each of our 3 visits to Mark Jacobson Toyota Mr. Youness and the others we met were very attentive and informative. Ms. Wise, Business Manager, was also helpful re completing the required paperwork and reviewing our options for extended warranties. More