Mark Jacobson Toyota

Wonderful Purchasing Experience To whom it may concern: I am very pleased with my recent purchasing experience at Mark Jacobson Toyota (MJT). I worked with Luke Czubay (Sales Manag To whom it may concern: I am very pleased with my recent purchasing experience at Mark Jacobson Toyota (MJT). I worked with Luke Czubay (Sales Manager) and Leo Sullivan (Sales Consultant). I first met them on March 17, 2016 when my wife and I went to test drive a 4Runner and speak to someone about buying one. I decided that I was going to buy a 4Runner about 10 months ago. I've knew exactly what model and options I wanted. I also know how popular they are and that they don't sit around unsold for very long. Leo and Luke checked inventory and found one that was close but had a few extra things that I wasn't interested in. We decided to complete the paperwork and put down a deposit so that they could reserve (for lack of the correct word) the next one coming to the Southeast that matched what I wanted. Several times over the following weeks Luke would update me regarding new stock and provided me with options such as having one driven from another dealership or one that was close but not an exact match. I wasn't interested in this because I was really attached to my option list and the idea of taking delivery of my new truck with very few miles on it. Luke never made me feel pressured to make a decision he was just giving me options. Eventually, on April 27, I got the call that a truck matching my option list was on the boat headed to Southeast Toyota, but unfortunately it had been allocated to another dealer. Luke worked with the staff at MJT to work a trade with that dealer and have "my truck" allocated to MJT prior to its arrival at port. Its ETA in Durham was May 6th. On May 5th Leo called me (as I had asked him to) the moment the car carrier arrived at MJT w/ my 4Runner on it. I wrapped up at work as early as possible and drove over to MJT. I already had financing taken care of via my credit union and the finance and insurance guy made the paperwork (including my trade in) process quick and painless. Soon after that I got into my very clean 4Runner, exactly the way I wanted it with only 2 miles on the odometer. I cannot imagine how I could be more pleased with the purchasing process that I experienced at Mark Jacobson Toyota with Luke Czubay and Leo Sullivan. Kudos to them both! PROUD owner of a 2016 4Runner Magnetic Gray, KDSS, Entune Premium Audio w/ navigation, all weather mats, and nothing else More

Excellent experience Ken Polino is by far the best car salesman that we have dealt with. He is patient, clear and very caring. Annette and Arnold Levine Ken Polino is by far the best car salesman that we have dealt with. He is patient, clear and very caring. Annette and Arnold Levine More

Friendly and efficient car-buying experience I had a great time buying a car from Sam Mog at Mark Jacobson. Sam quickly determined which two models I was interested in and showed them to me in de I had a great time buying a car from Sam Mog at Mark Jacobson. Sam quickly determined which two models I was interested in and showed them to me in detail. I chose one, test-drove it, picked out the color I liked, and things moved along very smoothly. In and out in about 2.5 hours. Sam was very, very friendly and helpful, truly a pleasure to work with, and so was Chris, the business manager. More

great John my dealer was fantastic, this is 2nd new car he put me in .they could have appraized my auto for more money it worked out John my dealer was fantastic, this is 2nd new car he put me in .they could have appraized my auto for more money it worked out More

Exceptional Customer Service!!! Barbara Decatur is an AWESOME sales person. Just bought my second car with her help and will be back soon for a third!OUTSTANDING service. Barbara Decatur is an AWESOME sales person. Just bought my second car with her help and will be back soon for a third!OUTSTANDING service. More

Excellent service guaranteed! I am overjoyed with the service received at this dealership Ramzi Alshamali and Azza Al-Ejjo worked really hard with my mom and I in getting a car tha I am overjoyed with the service received at this dealership Ramzi Alshamali and Azza Al-Ejjo worked really hard with my mom and I in getting a car that I needed. I didn't except to leave with a car but yet I have! My very first car and I absolutely love it! i intend on sending all my friends to these amazing people right here who are currently looking to purchase a vehicle as well! More

Great job Great car buying experience. Leo Sullivan was attentive in a relaxed and responsive way. Highly recommend. The managers also were responsive and wi Great car buying experience. Leo Sullivan was attentive in a relaxed and responsive way. Highly recommend. The managers also were responsive and willing to work with us to get a good deal More

Good experience Cameron was awesome. Good experience. Traded in my car and got a Toyota Corolla. It's a great car. I would definitely recommend this dealership. Cameron was awesome. Good experience. Traded in my car and got a Toyota Corolla. It's a great car. I would definitely recommend this dealership. More

Outstanding customer hospitality!! My skepticism lasted about 10 seconds. Jason was outstanding. He was honest, direct and really heard me on what it was I was looking for. There was My skepticism lasted about 10 seconds. Jason was outstanding. He was honest, direct and really heard me on what it was I was looking for. There wasn't anything pushy or shady about any of the process. I was taken care of like a good friend would be the entire time. If you visit this dealership, do yourself a favor and ask for Jason. More

Update to new RAV 4 after 20 years My overall experience was very good. The salesperson was knowledgeable and courteous. All questions were answered. After the test drive I was confi My overall experience was very good. The salesperson was knowledgeable and courteous. All questions were answered. After the test drive I was confident I had selected the right car. However, there was a glitch in the process. I wanted to trade in two old low mileage cars that were in better than good condition ('96 RAV, 75,000 miles, 2000 Malibu, 29,900). I forewarned the salesperson I was expecting a fair price for each of these. I was more than shocked when told the trade in offer and nearly walked out. Instead I explained how insulting this was to me. The dealership stood to make a killing on these cars at the price I was offered. The salesperson agreed with me and went back to talk with the manager again. We agreed on a new trade in value. All ended well but I think the disagreement could have been avoided if my trade in cars had been more carefully evaluated. I am giving 5 stars since having been a customer for many years I have always found the service staff to be pleasant and helpful. More