Back

Mark Jacobson Toyota

Durham, NC

4.8
2,545 Reviews

4516 Durham-Chapel Hill Blvd

Durham, NC

27707

Directions

By Type

Showing 2,545 reviews

February 23, 2016

Awesome From start to finish they were so helpful. When I first came in they gave a good deal on a car but I didn't really want the car but then I found my dr More

by Janaycl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Weal
February 22, 2016

Tacoma not as Reliable as they say Initially excited to have a truck again. Purchased a new Tacoma based on reliability and looks. Totally disappointed when the engine had a catastrophi More

by Deadtacoma
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales and Service
February 22, 2016

A Phenomenol Car Dealership Mark Jacobson Toyota is one of the few car dealerships that will ensure the customer receives the best customer satisfaction there is to offer. Satisf More

by savannah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Bazooband, Tay Page
February 21, 2016

Excellent Service My husband and I were at Mark Jacobson Toyota to bring our 2009 Toyota Camry in for an oil consumption test. To kill time we just walking around and l More

by Smith87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Decatur
February 21, 2016

Ian Eddington and our 2015 Toyota Corolla Sport Plus We love our new Corolla Sport Plus. Ian and the whole crew at Mark Jacobson Toyota worked hard to get us in this car we chose. I appreciate them so More

by Teresa, Durham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Eddington
February 19, 2016

Satisfied customers My husband and I purchased a larger vehicle for our family and we both were very pleased with the service and attention we received. We've purchased f More

by ebkierstead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramzi Alshamali
February 18, 2016

Very helpful sales staff The sales staff is very friendly and will do everything they can to get you what you are looking for. The car I wanted was not on their lot, but Ian More

by Eloctap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Edgington
February 17, 2016

Best Car Buying Experience Dealing with my sales rep Edwin & working with Luke, Kim & Chris was by far the best experience buying a car I have experienced. It was truly a very More

by talley76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Caldwell
February 15, 2016

Be very careful with Mark Jacobson financial department I bought a 4 Runner on 10/17/2015. Financial department of Mark Jacobson Toyota of Durham did several HARD INQUIRES without my permission. DO NOT try More

by Mrs. Pascht
Recommend Dealer
No
Employees Worked With
I can't recall their names.
Feb 29, 2016 -

Mark Jacobson Toyota responded

Hi Mrs. Pascht, Thank you for taking my call last week. I'm sorry you felt that we did not do anything earlier...I sent an email asking you for additional information on these inquiries on 11/19/15 but did not hear back from you. I apologize I should have tried to call you. As discussed - when a credit application is completed our dealership checks your credit (1 inquiry) and then the bank that issues your loan approves your credit (2nd inquiry). This is the standard process that all car dealerships provide assuming you don't pay cash or finance with an outside institution. In regards to these two inquiries impacting your credit score, the government website for consumer protection on credit states that "credit scoring models are designed to take shopping for a loan into account" - specifically many inquiries within a short period such as fourteen days may have no impact on your credit score at all. It goes on to mention that even if it does cost you a point or two that almost all buyers agree its worth it especially if it saves you hundreds or more dollars on interest.

February 13, 2016

Best Toyota dealership in the Triangle Our experience at Marc Jacobson Toyota was the absolute best. Our salesperson David Levithan was very easy to work with and took the time to go over a More

by Toyotagal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Levithan
...
146
...