Mark Jacobson Toyota

Great experience! Jimmy was great! Really listened to our needs and found the right car. Really worked to get us more car for our money !Very happy with our purchase! Jimmy was great! Really listened to our needs and found the right car. Really worked to get us more car for our money !Very happy with our purchase! More

Incredible Service from Edwin L. Caldwell III Getting my car serviced is now something I look forward to at Mark Jacobson Toyota. Whenever I am there I am greeted by Mr. Caldwell -- who is not eve Getting my car serviced is now something I look forward to at Mark Jacobson Toyota. Whenever I am there I am greeted by Mr. Caldwell -- who is not even on the service side. He in sales. But Mr. Caldwell makes a point of saying hello, checking with me on what problems my car is having and making me feel at home. He always has a smile and a warm word to share. He does this with everyone and makes people feel like they are in safe hands whether they are getting their car serviced or buying a new one. I love him! More

Great experience! Tom Coffey made the purchase of our new Camry easy and exciting. He took the time to answer all of our questions and made sure our new car had all the Tom Coffey made the purchase of our new Camry easy and exciting. He took the time to answer all of our questions and made sure our new car had all the items on our wish list, including the price. We are very happy with our purchase and will continue to use Mark Jacobson Toyota for all our new vehicle purchases. More

Great job by Ramzi They really took care of me and gave me the best experience possible. They even held a car longer than normal to make sure that I could get exactly wh They really took care of me and gave me the best experience possible. They even held a car longer than normal to make sure that I could get exactly what I wanted. Thank you Ramzi and Frank for having my back and I promise that unless I'm buying a mazerti I will definitely be coming back to Mark Jacobson for another car and recommending all of my friends and family and strangers to buy from Ramzi!!! More

immeasurable! My car buying experience was absolutely amazing. I actually had a feeling of dread going to the dealership because I did not want to interact with the My car buying experience was absolutely amazing. I actually had a feeling of dread going to the dealership because I did not want to interact with the typical persuasion of a sales man. To my surprise; that was not the case at all. I was given the opportunity to present my needs and they were heard, and met. I have recommended 2 friends since purchasing my car and will continue to do so. Richard Johnson successfully made a miracle happen for me.....I love my new car! More

Tiara Henderson took care of me and gave me the best experience possible. I was really tired when I came in and she was very patient with me. I explained to her what took care of me and gave me the best experience possible. I was really tired when I came in and she was very patient with me. I explained to her what I wanted and she made it happen. I would send my family to her. See you in march Tiara Henderson my daughter is coming to see you. Thanks Tiara Henderson More

Tom Coffey helped my parents with their brand new car and impressed them so I thought I'd give him a chance to help me with my first brand new car. He was very helped my parents with their brand new car and impressed them so I thought I'd give him a chance to help me with my first brand new car. He was very friendly and informative. He listened to what I wanted in a car instead of pushing me into whatever I could afford. He was so patient with me, even when I completely decided against the original car that I was looking at and upgraded myself to the car that I had decided on. He wasn't pushy or quick-talking (I didn't feel like I was being hassled or hustled) and he didn't disappear forever just because I was undecided (I wasn't left feeling unimportant to another potential sale). He provided me with the very best experience for buying a brand new car as a first time buyer. Thanks again Tom. More

Yoshi - an excellent salesman who understand customers Yoshi helped us to get the Toyota LXE in 60 minutes. My wife and I were in a desperate need for a car to drive my daughter around at Duke University Yoshi helped us to get the Toyota LXE in 60 minutes. My wife and I were in a desperate need for a car to drive my daughter around at Duke University because she had injured her knee. Yoshi, the Toyota salesman, was patient, helpful and very professional. He was able to answer most of my questions. After listening to my needs, budget constraint and preferences, he recommended a LXE at a reasonable price. He guided us to complete the purchase patiently and swiftly so I could drive my car away after about 1 hour at the dealership. Since we bought the car, we were very happy with its performance and comfort, and most importantly, we had not overspent. We like to thank him for his recommendation. More

Wael was a great dude! I went in thinking I would need to be fighting off sales men. I hate going car shopping because all that happened is salemen trying to pressure me in I went in thinking I would need to be fighting off sales men. I hate going car shopping because all that happened is salemen trying to pressure me into buying NOW! We knew exactly what we wanted and were not gonna be talked into something else. We need a 4WD or AWD RAV4. No front wheel drive. They had one in the service center. Our sales man Wael took us to see it, and mentioned this other one was available, but it was Front wheel drive. We said we would not consider front wheel, only all wheel or 4 wheel. So he never brought it up again which was nice. We went shopping around a bit more, but decided we liked that RAV4. Showed back up, and Wael wasn't there, but another salesman showed us around, even though he knew Wael was working with us, and I know they don't steal each others customers. So knowing he wasn't getting anything out of helping us, he still did for about 45 minutes. Then Wael showed up and continued on with us. We told him our price and what we would pay. He did the typical back and forth car salesman deal that everyone does, no matter what dealer you're at. It's their job, don't ding them points for that. We were off by $500, so we said we would think about it. He had the manager come over, and I must say, that guy wasn't the most friendly, I think his name was Andre. It was not Ken (or keith, i can't remember the name, started with a K). The manager Andre came over, snatched the paperwork up from the desk and told me he was surprised I wouldn't accept such a great deal especially only $500 apart. He basically shoved us out the door, pretty rude. So anyway, we left, not sure if we would return. But a few hours later Wael called and said they would accept my offer, the offer that the manager Andre was so rude about. So we accepted, and everything was fine. I was given the lifetime warranty, and after some confusion, wrote to them and asked why it wasn't lifetime and wondered if I had been duped to make a sale. This is where Ken (or Keith, name started with K) called, he was a different manager, and explained it all. I was wrong, so I ackowledged that. So I stand by my stance that although they are a dealership and you will get some of the sales tactics, they are the best I have been to. And Wael was awesome and actually seemed to work hard to get a good price. I guess you just gotta stand your ground. So go find Wael, hes not like your typical sleezy salesman. The reason for only 4 stars is due to the manager Andre shoving us out the door rudely. Then 4 hours later accepting the offer. Should have just saved us all time and accepted right then. Or just kindly decline, don't gotta act like we are being stupid for not accepting. More

Excellent costumer service I visited this dealership to purchase a new car, and I cannot say enough positive things about the experience. The service costumer service was amazin I visited this dealership to purchase a new car, and I cannot say enough positive things about the experience. The service costumer service was amazing and efficient. John Flanagan helped us and he was delightful. I love the warranty they provide and their shuttle service. More