Mark Jacobson Toyota

Another fantastic experience with Mark Jcobson toyota This is our 8th Toyota from Mark Jacobson. Needless to say, we are very pleased with the dealership or we would not keep returning. Their service goes This is our 8th Toyota from Mark Jacobson. Needless to say, we are very pleased with the dealership or we would not keep returning. Their service goes beyond the sale. We have our cars serviced there and have nothing but praise for the mechanics that work on them. We have been fortunate enough to have the same salesman for all but one sale. Jay Bazooband has gone above and beyond in his efforts to find us the car(s) we want and to make the buying process as smooth as possible. In our eyes he is #1!! More

My Car Buying Experience From the time I filled out a credit application Chris Johnson was attentive and helpful in my car buying experience. He offered me choices and underst From the time I filled out a credit application Chris Johnson was attentive and helpful in my car buying experience. He offered me choices and understood what I wanted and needed in a car and made sure it happened, Everyone was polite and courteous until I drove off the lot in my new car. I will be back and I have already recommended them to friends. More

Excellent product, excellent sales, Excellent service Everyone connected with Mark Jacobson went out of their way to make my purchase of a new car, a pleasant experience. I was treated with respect. The Everyone connected with Mark Jacobson went out of their way to make my purchase of a new car, a pleasant experience. I was treated with respect. The attention to providing excellent service continues throughout the running and upkeep of the car. More

Ashleigh Donaldson is AWESOME! My experience with the dealership was fantastic. The sales and management team was extremely accommodating. However, there's no one better than Ashl My experience with the dealership was fantastic. The sales and management team was extremely accommodating. However, there's no one better than Ashleigh....patient, friendly, and works hard for her customer. Thanks. More

Great experience The sales associate was very inviting, polite knowledgeable and very helpfulmy experience was wonderful and I would referfriends to the dealership if The sales associate was very inviting, polite knowledgeable and very helpfulmy experience was wonderful and I would referfriends to the dealership if they get to me Chris Johnson and will be just a plus for them More

Frustrating This review is based on my experience from my 2014 new Toyota deal. The bottom line and I guess the fault will fall on me as the purchaser but my fru This review is based on my experience from my 2014 new Toyota deal. The bottom line and I guess the fault will fall on me as the purchaser but my frustration is; In 2012 I purchased my 1st Toyota Camry I was told at the time of the purchase about the trade up program after a year. With my 2012 Camry I was offered GAP insurance as part of my closing paperwork, I accepted and got additional coverage as well. Fast forward to 2014, It's time for me to take advantage of the trade up and I did, got a 2014 Camry (loved this vehicle) completed all the necessary paper work to complete the deal, now at the time I was told that this was a trade up, so my understanding all my coverage and warranties will also be covered on this newer Camry, now be aware nothing was mentioned about additional coverage or adding anything, again this is why my understanding was that I had the coverage I had with my 2012 Camry would be the same coverage on the 2014. Well on 9/30/2015 my 2014 was totaled, but I'm not to worried because I'm under the impression that I have GAP.... Called the GAP company an they inform me that I DO NOT HAVE GAP, but I have the extended service coverage. At this time I'm confused, so I call back to Mark Jacobson and speak with my finance person who completed my deal on the 2014 Camry. This is when she proceed to explain to me that I only had an extended warranty, no GAP because in order to keep my payments at where I requested they didn't add GAP, and that I probably make out better anyway with my extended service warranty being refunded to me. Well I still owe the finance company who had my car loan $5700, my warranty will be refunded at $720 so I still have an outstanding loan $4980. My frustration is why would this loan officer at the time of my initial deal remove coverage that I original had on a older vehicle and did not feel the need to present it to me at the time I purchased the 2014. If my 2012 Camry was fully coverage why wasn't my 2014 Camry covered as well. I was not presented with the same options I had with my 2012 finance officer and because of neglect and poor customer service, any vehicle I try to purchase (because I need one, single parent and now with no transpiration) I have to add this additional coverage onto any new lease/ finance I get. I'm starting out already upside down with negative equity. And again I have to take the blame for not reading every fine line, in that contract but I'm still frustrated with the fact that why would Mark Jacbson Toyota want my 2014 Camry covered fully just in case as they did with my 2012 and my 2014 was more expensive than the 2012. My finance officer DID NOT OFFER ME GAP INSURANCE, when in deed I originally had it. I recently visited the dealership and I had a great experience with a new team of people (mentioned below: Barbara Decatur and Kim Danchulis) and I explained my frustration and they were working with me to get me the best deal, but I guess at this point no deal will be good until I get out of this negative balance with my finance company. More

Happy to get a new car from here. Had great Experience. Very helpful staff. Specially salesperson Leo and the manager were clear about what they are offering and received the best serv Had great Experience. Very helpful staff. Specially salesperson Leo and the manager were clear about what they are offering and received the best service from them. More

Wonderful staff My husband & I came in to do a trade with a vehicle I had seen online. From the moment we walked in we were made to feel like we were important to the My husband & I came in to do a trade with a vehicle I had seen online. From the moment we walked in we were made to feel like we were important to them. They connected us with Ashleigh Donaldson & she did EVERYTHING she could for us and helped us to make this a great experience. I would highly recommend her & this dealership to everyone. More

Proud to be part of the Toyota family , My family has bought many cars from Mark Jacobson Toyota. 1994, my first T. Camry, 1995 my second car T. Previa, 2012 my husband T. Avalon, 2015 , My family has bought many cars from Mark Jacobson Toyota. 1994, my first T. Camry, 1995 my second car T. Previa, 2012 my husband T. Avalon, 2015 T. Camry . We really like to do business with Alex Dias, he is a wonderful Sale Rep. who goes the extra mile to help us. David Boyd, did a great job of helping me finance my car. More

Chris Boulet was Very Helpful I recently purchased a used vehicle from Mark Jacobson Toyota. The salesmen who I dealt with was Chris Boulet. Throughout the entire process Chris was I recently purchased a used vehicle from Mark Jacobson Toyota. The salesmen who I dealt with was Chris Boulet. Throughout the entire process Chris was helpful, personable and dedicated to helping me find the right vehicle. I would work with Chris again in a heartbeat! More