Mark Jacobson Toyota

Excellent, in spite of stupid commercials I hesitated going to M.J. Toyota because of the idiotic commercials......typical, high pressure nonsense. I was very pleasantly surprised by the excel I hesitated going to M.J. Toyota because of the idiotic commercials......typical, high pressure nonsense. I was very pleasantly surprised by the excellent service and especially our salespersonAshley. She gave us clear, common sense answers to all our questions. I recommend Mark Jacobson to anyone interested in buying a new car, and I HIGHLY recommend you ask for Ashley to help you. Another interesting point: we were almost through the process when a manager came over and pointed out a special pricing from Toyota that saved us an extra $200.00. It isn't much, but the point is the manager didn't have to do this...... More

A Fair Deal I had an excellent experience purchasing a car at Mark Jacobson Toyota. I was working with Edwin Caldwell and bought a Toyota Prius. He was very att I had an excellent experience purchasing a car at Mark Jacobson Toyota. I was working with Edwin Caldwell and bought a Toyota Prius. He was very attentive and responsive throughout the process - but not pushy. That evening I got an email from Mark Jacobson Toyota advertising a sale they were having. I had not gotten the sale price! The next morning I called Edwin and he assured me that he would make it right. The next day I drove my car back up to the dealership and spoke with Edwin and he worked it out so I got the sale price!! I couldn't believe how easy it was. Edwin kept saying, "I just want you to leave happy"; and I did. Thank you, Edwin, for making sure I got a great car at a good price. More

Traveling Highlander I always find the car buying experience to be much more stressful than it should be. Saying that, I think that Tia and Luke did a fair deal for me de I always find the car buying experience to be much more stressful than it should be. Saying that, I think that Tia and Luke did a fair deal for me despite dealership statements that indicate a better deal should have been reached. I am particularly addressing the banner on the web site stating they would give up to 110% of blue book value. They did not even get close! At 100% I left $3,000 on the table and at 110% I left $7800 on the table. Don't put statements out that you aren't willing to follow through on. Tiara Henderson and Luke Czubay were great to work with. Tia seemed to be very knowledgeable about the product and was very helpful at answering questions raised by my wife and I. We ordered the car in early July, Tia and Luke were diligent in keeping us informed on its progress. We had a 3:45 appointment to pick up the car. It was ready to go when we got there, we did not leave until 6, which begs the question, why does it take 2 1/4 hours to complete a cash transaction. All in all we are happy with the car and the customer service we received, but there is room for improvement. More

Out of town repair I have a 2015 Corolla and it had to have a front wheel bearing replaced by the dealer I purchased the car from in Ohio. A week later I heard the same I have a 2015 Corolla and it had to have a front wheel bearing replaced by the dealer I purchased the car from in Ohio. A week later I heard the same noise while visiting Chapel Hill. I drove over to the dealer and they immediately looked at it. Advised me that the bearing had failed again due to an incorrect installation at the other dealer. They had to order some parts and they would fix it the next day. I dropped the car off the next day (Andrew G-the service representative from the previous day was standing outside my car as soon as I pulled in) and it was done in the time frame quoted. There was an issue with the warranty because the part was bad due to the improper installation. They contacted the original dealership and had them pay for the fix so I didn't have to pay upfront and then work on getting it refunded back to me. Was offered a loaner car even though I didn't buy the car there. Very satisfied with the service department. . More

Love my new Sienna!!!! Went to our local dealers and left frustrated. Thought we should put money into our old car. Met Alex Dias and we were so pleased! Went to our local dealers and left frustrated. Thought we should put money into our old car. Met Alex Dias and we were so pleased! More

Red carpet treatment Sales Rep Tom Coffey and Sales Manager Luke Czubay were absolute pros. They made my lease experience seamless. I would highly recommend asking for the Sales Rep Tom Coffey and Sales Manager Luke Czubay were absolute pros. They made my lease experience seamless. I would highly recommend asking for them by name when shopping for a Toyota. More

AWESOME AND GREAT EXPERIENCE!!!! We had a great experience at Mark Jacobson Toyota of Durham. Frank Adams is a most outstanding salesman. Frank went out of his way to help us with our We had a great experience at Mark Jacobson Toyota of Durham. Frank Adams is a most outstanding salesman. Frank went out of his way to help us with our car. He had also found out there was a dent and part of the bumper was messed up as we were going over the car before we left that night. He called the next morning asked if I was HAPPY and he said come on in we are getting you another new car ready that has no dents and no bumper messed up. I could not say enough of Frank and Oluydesi for all their help and support. THUMBS UP!!!!! More

Easy Transaction The sales help before, during and after my new car purchase was and has been outstanding. Always greeted with friendliness and great follow up, making The sales help before, during and after my new car purchase was and has been outstanding. Always greeted with friendliness and great follow up, making this a great transaction. More

Excellent people providing great service! We walked in with no intention to buy a car on the same day as we had not decided on the brand. But we did buy a new car on that afternoon from the sa We walked in with no intention to buy a car on the same day as we had not decided on the brand. But we did buy a new car on that afternoon from the sales manager, Joe Stone and his colleagues (especially Ashleigh Donaldson) as we were impressed by their great services. More

Great experience! Was looking to buy a new car, dealt with 5 different dealerships before going to Marc Jacobson. Emailed company asked if they would match a price spo Was looking to buy a new car, dealt with 5 different dealerships before going to Marc Jacobson. Emailed company asked if they would match a price spoke with Luke who was awesome and all business. He never hesitated matched our price and actually made a.better deal. Went to dealership to look at exact model which they didn't have on lot but they went out of their way to find the one I wanted and had it to me by the next day. Alex was our sales guy and was also very nice and helpful. Didn't feel like I was getting ripped off or taken advantage of. After dealing with the run around at so many other places with the haggling, it was nice to just get the offer at the price I wanted. I would recommend them to anyone. More