Mark Jacobson Toyota

No Pressure I have always hated buying a car due to the hassle and pressure from past experiences but this was so different! No pressure, very easy going and know I have always hated buying a car due to the hassle and pressure from past experiences but this was so different! No pressure, very easy going and knowledgeable staff and I had an exceptional experience purchasing my car. Thomas Coffee, with the internet sales was soooo nice, he was not pushy but was very friendly and helpful. Looking online made my experience very simple as well. I could look from the comfort of my home and once I saw something I liked I sent the information to Tom and he had the car waiting for me when I pulled up on the lot! So very easy! The sales manager and the finance manager, sorry I am terrible with names but they were also very nice guys and I felt no pressure, I asked a bunch of questions and they were all so knowledgeable and helpful. I would with no hesitation recommend this dealership to anyone, as a matter of fact I told two of my coworkers how easy it was to buy my car and how great these guys were. I felt like a priority to them and that is what customer service is all about. More

Best dealership in the Raleigh-Durham-Chapel Hill area I went in to have my 2011 Toyota Camry serviced. I was met by Edwin Caldwell while waiting. I inquired about the VIP Program and he took complete owne I went in to have my 2011 Toyota Camry serviced. I was met by Edwin Caldwell while waiting. I inquired about the VIP Program and he took complete ownership of my request. Not only did he show me the new 2015 Camry models but he worked with me every step of the way to put me into a new car. Even though I was not looking to buy a new car that day, Edwin and his team went way and above to put me into a new Camry and made my buying experience special and memorable. I am totally enjoying my 2015 Camry and my many thanks go out to Ed and the rest of the team at Mark Jacobson Toyota! Great job!!! More

The best dealership experience I have had the best car dealership experience thanks to David Levithan. He was extremely patient with our family and gave us all the attention we need I have had the best car dealership experience thanks to David Levithan. He was extremely patient with our family and gave us all the attention we needed from start to finish. We will always call him for any car we need and will not hesitate to recommend him to friends and family. More

Great Experience!! My husband and have been looking for a pre owned vehicle for a couple of weeks. We have been to at least 7-8 dealerships and car lots. We had the best My husband and have been looking for a pre owned vehicle for a couple of weeks. We have been to at least 7-8 dealerships and car lots. We had the best experience at Mark Jacobson Toyota by far. There's really no comparison. They surpassed all the rest. Everyone we spoke with was very personable and helpful. There is a sense of family at this dealership and brotherhood among all salesmen and managers. There is a great play area for children. We greatly appreciated all the expert and professional help from Ramzi. We are so greatful for how Ramzi and Rick worked with us to get a great deal. Ramzi was very upfront with us and completely trustworthy. We will be referring friends and family and will definitely come here first when looking for our next vehicle! More

Awesome customer service!! We went browsing new cars and were excited to be able to drive a demo. Our sales rep, Leo, was courteous and informative without being pushy . . . no We went browsing new cars and were excited to be able to drive a demo. Our sales rep, Leo, was courteous and informative without being pushy . . . none of that usual car salesman attitude. He went above and beyond working with Justin to get us literally the best deal on the lot! We even drove away with the showroom demo! I couldn't be happier! Justin went back and forth multiple times working with rates, down payments, and trade in value to get us to a monthly payment that fit in our budget. Overall customer service in the facility was great as well. Comfortable waiting, fresh popcorn, and ice cold water! More

Surprisingly happy It was my first time buying a car, and I pretty much expected it to be just as horrible and tiring as everyone complains about. I have to say though, It was my first time buying a car, and I pretty much expected it to be just as horrible and tiring as everyone complains about. I have to say though, thank goodness for the staff who helped us. It made the experience much more bearable. David (our salesman) gave us detailed descriptions about the car that we were looking into (a Prius, which I had no idea existed in so many makes and models) without sounding pushy about it. But more importantly, he was very easy and fun to talk to. Made us feel comfortable trying out the cars we wanted and willing to answer all our questions. He got us a really good deal too, and considering how much we kept on re-negotiating the price, that was the most surprising part. And even after we had already signed the deal and everything, he still took care of us! Nicest salesman I'd ever met. The whole process was a lot less painful then I feared. If I ever need another car again, I'd be happy to come back. More

Purchased Used 4Runner...Great Experience!!! My daughter Ashley purchased a really nice 2008 Toyota 4Runner from Mark Jacobson last week with 105K miles. She has 330K on her current 4Runner and t My daughter Ashley purchased a really nice 2008 Toyota 4Runner from Mark Jacobson last week with 105K miles. She has 330K on her current 4Runner and this was the only vehicle that she would consider. Being she could not afford a new 4Runner, we started several weeks ago looking for a good used one. After going to several major dealerships (Leith and Hendricks) in the Cary/Apex area we headed to Mark Jacobson in Durham to test drive the 4Runner that she ended up purchasing. Mark Jacobson not only had the best used vehicles on the lot, but the best sales people as well, especially Jimmy Crawford and the sales manager Andrew Severage (he is a Vet). We took the 4Runner to an outside mechanic and they verified that it was a good "solid" car. There were a few minor cosmetic issues, which they gladly agreed to repair/replace. They also included a 30 day 1000 mile warranty and a 3 day 100 mile buy back policy...unheard of for a used vehicle. Andrew also secured excellant financing for my daughter through Coastal Federal Credit Union. Completing the loan paperwork was made easy by Emory Parsons. Even if your budget is tight, I would recommend the additional Gap insurance coverage. The Service Dept has been fantastic as well, especially Michelle Jacobs who made sure that everything was handled timely. Although Ashley lives in Greenville, it was well worth the drive to Mark Jacobson...make sure that you ask for Jimmy Crawford...he is knowledgeable and treated us very well. Overall a great 5 STAR experience! More

Excellent Dealership I just purchased my second Camry from this dealership and both times i had a wonderful experience. The staff is very professional, courteous and sho I just purchased my second Camry from this dealership and both times i had a wonderful experience. The staff is very professional, courteous and shows great interest in your investment of buying a car from the dealership. I highly recommend this dealership to anyone who is looking to purchase a vehicle. My salesman was Edwin Caldwell. He is a wonderful dynamic person. He is very personable and goes beyond his extremes to make sure you are satisfied with purchasing your vehicle. This is a great dealership and will continue to use them for all my vehicle purchases. More

Purchase of new 4 Runner Great experience - This was my frist visit to Mark Jacobson - after inquiring "on line" realtive to their 4 runner inventor I received call from S Great experience - This was my frist visit to Mark Jacobson - after inquiring "on line" realtive to their 4 runner inventor I received call from Saundra and thus set up an appointment the next day . Very low key - great experience - Saundra was able to answer all of my questions and was very knowledgable about all aspects of the 4 runner limited. " Great Job" More

Great 'Teachable' Buying Experience for my son I wasn't planning on buying or trading my vehicle; however, Ian Edgington was awesome! This was our first visit to Mark Jacobson and we were just 'wi I wasn't planning on buying or trading my vehicle; however, Ian Edgington was awesome! This was our first visit to Mark Jacobson and we were just 'window shopping'. I didn't feel pressured or coerced into buying anything. Ian gave me and my son time to 'think about it and talk it over' without intervening. He was knowledgeable and friendly. I would recommend working with Ian if you are uncomfortable with salesmen or unsure what vehicle is best for you. Thanks, Ian, for the family stories and allowing me to teach my son how buying a car can be challenging and rewarding. This was a teachable moment and you were so kind in allow me to teach and train my son on his first BIG purchase. Thank you!! More