Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mark Jacobson Toyota
Durham, NC
2,548 Reviews
Mark Jacobson Toyota of Durham offers 3 big showrooms of new Toyota and used cars near Raleigh. Ask about our free $25 Gift Card with Test Drive. We are conveniently located in south Durham just minutes north of I-40 at Exit 270 (15-501). Take a short drive and enjoy our huge selection, low internet pricing, and outstanding customer service!
Here are just a few of the differences that set Mark Jacobson Toyota apart from other car dealerships in the area.
- All new vehicles sold by Mark Jacobson Toyota come with a Lifetime Powertrain Warranty. This lifetime limited non-factory warranty is good for unlimited time, and unlimited miles at participating dealers nationwide. And unlike other dealers' programs, servicing your car at other facilities will not void the Mark Jacobson Lifetime Warranty!
- We offer a 3-Day Money Back Guarantee on all pre-owned vehicles we sell.
- We provide truck maintenance and repairs.
- We have our own Durham Body Shop to help you with collision repairs
- We offer diagnostic testing and state inspections.
- We have a fully stocked Toyota parts and truck accessories facility.
- We have a professional finance department to help you arrange car loans and leases that fit your budget.
- Our truck center staff is friendly, knowledgeable and enthusiastic.
We know that prospective customers are extremely well educated when researching their next vehicle. Mark Jacobson Toyota has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new specials and used specials for additional savings on your next vehicle.
Visit us soon at 4516 Durham Chapel Hill Blvd. in Durham and see why Mark Jacobson Toyota has become the preferred dealer for Carrboro, Chapel Hill, Durham, Graham, Raleigh, Fayetteville, Cary, Apex and Wake Forest car-shoppers. Ready to set up a test drive? Please call us toll-free at 1-800-643-6236.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 7:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,548 reviews
May 03, 2015
LEO SULLIVAN-WONDERFUL, AWESOME CUSTOMER SERVICE Everyone was very welcoming and friendly from the time I walked through the door!! It is very rare that you come to a car dealership and like everyon Everyone was very welcoming and friendly from the time I walked through the door!! It is very rare that you come to a car dealership and like everyone you come in contact with but this is the case at Mark Jacobson!! My salesman, Leo Sullivan was awesome!!! He was very upfront and honest with me and made sure he got me the best deal I could possibly get!! Very nice and very professional!! My sales manager, Kim Danchulis was awesome as well. He go the me the best amount for my trade that I could ever expect. I highly recommend this dealership, Leo, and Kim to everyone who is looking to buy a new Toyota. When I am ready for a new Toyota, I will definitely be back to this dealership!! More
by Tomeka C Hodges
Employees Worked With
Leo Sullivan, Kim Danchulis, Doug Hanenberg
May 03, 2015
Excellent Service and They Do Say Yes! I would not consider another dealer for Toyota in the area. They strive for customer satisfaction and are very passionate about the Toyota brand. Tru I would not consider another dealer for Toyota in the area. They strive for customer satisfaction and are very passionate about the Toyota brand. Truly a great dealership. Oh, the coffee in the lounge is great! More
by NewRav41
Employees Worked With
Randall Mayes, Tay Page
May 03, 2015
Nice place We had a great salesman Leo Sullivan. He answered all our questions.he was there early. Concerned about us getting the best price possible. Showed us We had a great salesman Leo Sullivan. He answered all our questions.he was there early. Concerned about us getting the best price possible. Showed us how to use the Nav. And set up my Bluetooth. More
by Golferbob
Employees Worked With
Tay Page
May 02, 2015
Alex Dias sales professional BEST BUYING EXPERIENCE EVER, HONESTY INTEGRITY. PLACED MY NEEDS FIRST. FROM START TO FINISH THE FIRST. AND ONLY TOYOTA DEALER I WILL EVER DO BUSINESS BEST BUYING EXPERIENCE EVER, HONESTY INTEGRITY. PLACED MY NEEDS FIRST. FROM START TO FINISH THE FIRST. AND ONLY TOYOTA DEALER I WILL EVER DO BUSINESS WITH!!!!!!! TOTAL PROFESSIONALS. PERIOD. More
by God is love
Employees Worked With
Frank Barnet
May 02, 2015
Great experience with Rick Moras and Bob Joyce! Leased a truck from Rick and enjoyed the experience. Didn't even know if I could, but Rick and Bob made it happen. didn't feel pressured and got a g Leased a truck from Rick and enjoyed the experience. Didn't even know if I could, but Rick and Bob made it happen. didn't feel pressured and got a great deal. Trust this dealership. Hope Rick wins the contest!! More
by john reese
Employees Worked With
Rick Moras, Bob Joyce, Doug Hanenberg
May 02, 2015
Cheater I purchased a brand new 2012 Toyota Sienna Limited from Mark Jacobson in July 2012 and had been very pleased until it was time to get new tires for my I purchased a brand new 2012 Toyota Sienna Limited from Mark Jacobson in July 2012 and had been very pleased until it was time to get new tires for my vehicle and I purchased them from Hillsborough Tire at which time I was shown a rim that was taken off my car which had the markings and had come from a salvage yard. The tire pressure reader had been damaged but did still work. I went immediately to Mark Jacobson and demanded that my salvage rim be replaced with a new one which they have refused to do. The salvage rim was from a 2010 Toyota. I am getting a fully run around because they cannot locate where the salvage rim was put on my car. That is not my problem. All I know is that I have had no flats and no work done on my tires except that it has been in to Mark Jacobson a time or two because the tire pressure sensor light came on. More
by MAT1943
Employees Worked With
Scott
May 02, 2015
Thanks for a great experience Sandra Mckinney & Luke Czubay I never thought I would purchase a Toyota / personal reasons But recently I stopped in at Mark Jacobson of Durham I spoke with Luke and he introduced I never thought I would purchase a Toyota / personal reasons But recently I stopped in at Mark Jacobson of Durham I spoke with Luke and he introduced me to Sandra Mckinney who was professional, informative andvery nice. After speaking with her and test driving the Camary I decided to buy. I want to sas they are the best and thanks for saying Yes! Note my son an auto / diesel mechanic was so shocked that I brought a Toyota he applied for a job.! More
by Emeralds
Employees Worked With
Sandra Mckinney
May 01, 2015
Impressed with the Service Dept I am so impressed with the way the Service Dept. operates. I love the fact of them coming to meet you at your car, discussing your issue and then call I am so impressed with the way the Service Dept. operates. I love the fact of them coming to meet you at your car, discussing your issue and then calling you when they have completed the service. I am very impressed with their staff and how they handle their process. They make you feel comfortable and welcomed. More
by brenda
Employees Worked With
Unsure of names
May 01, 2015
one of the best experiences. Thanks to Mary Garrison Mary at pre owned was awesome, very helpful and helped us buy the toyota Camry we found online. Great experience. I will recommend this dealership to Mary at pre owned was awesome, very helpful and helped us buy the toyota Camry we found online. Great experience. I will recommend this dealership to my friends. Thank you Mary Garrison for the great customer service More
by miles,cory31
Employees Worked With
Mary Garrison
May 01, 2015
Awesome..!! I just love the service that Thomas Coffey provided me. He is an awesome guy. I will always recommend everyone to see this guy. Just love his service I just love the service that Thomas Coffey provided me. He is an awesome guy. I will always recommend everyone to see this guy. Just love his service More
by dhruv1516
