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Mark Jacobson Toyota
Durham, NC
2,626 Reviews
Mark Jacobson Toyota of Durham offers 3 big showrooms of new Toyota and used cars near Raleigh. We are conveniently located in Durham just minutes north of I-40 at Exit 270 (15-501). Take a short drive and enjoy our huge selection, low internet pricing, and outstanding customer service!
Here are just a few of the differences that set Mark Jacobson Toyota apart from other car dealerships in the area.
- We offer a 3-Day Exchange Policy on all pre-owned vehicles we sell.
- We provide truck maintenance and repairs.
- We have our own Durham Body Shop to help you with collision repairs
- We offer diagnostic testing and state inspections.
- We have a fully stocked Toyota parts and truck accessories facility.
- We have a professional finance department to help you arrange car loans and leases that fit your budget.
- Our truck center staff is friendly, knowledgeable and enthusiastic.
We know that prospective customers are extremely well educated when researching their next vehicle. Mark Jacobson Toyota has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new specials and used specials for additional savings on your next vehicle.
Visit us soon at 4516 Durham Chapel Hill Blvd. in Durham and see why Mark Jacobson Toyota has become the preferred dealer for Carrboro, Chapel Hill, Durham, Graham, Raleigh, Fayetteville, Cary, Apex and Wake Forest car-shoppers. Ready to set up a test drive?
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,626 reviews
July 14, 2026
Shout put to Nico Childs-Allen who patiently helped me with my trade in. It was a smooth and quick process. I love Toyota and love coming back here for my car. Thank you so much for your help. I love my n with my trade in. It was a smooth and quick process. I love Toyota and love coming back here for my car. Thank you so much for your help. I love my new car. More
by yknip
Employees Worked With
Nico Childs-Allen- wonderful person
July 14, 2026
Mark Jacobson Toyota is the definition of excellent customer service. In particular my sales rep Micheal. He is seasoned, God-fearing, honest, and truly goes above and beyond. He didn't just help me customer service. In particular my sales rep Micheal. He is seasoned, God-fearing, honest, and truly goes above and beyond. He didn't just help me find the right car- he made sure I was taken care of during the entire process. He helped me find transportation while my car was being fixed and personally followed up to ensure everything got resolved long after. Its's rare to find someone who is honest, dependable, and truly invested in helping people. If you are looking for someone who genuinely cares and will do right by you, I highly recommend Micheal. More
by Shantel
Employees Worked With
Micheal
July 11, 2026
Hi Randall! I wanted to take a moment to express our sincere gratitude for all your hard work in helping us secure our RAV4. Going into a dealership can so I wanted to take a moment to express our sincere gratitude for all your hard work in helping us secure our RAV4. Going into a dealership can sometimes feel overwhelming, but you completely turned that stereotype on its head. From start to finish, your professionalism, patience, and transparent approach made this the absolute best car-buying experience we’ve ever had. You listened to exactly what we needed, never pressured us, and went above and beyond to ensure everything went smoothly. We are absolutely thrilled with the RAV4, and it’s all thanks to your dedication. Please know that your hard work didn't go unnoticed, and we will absolutely be recommending you to any friends or family looking for a new vehicle. Thank you again for your stellar service! More
by lyndonasas
Employees Worked With
Randall jones, deja johnson
June 11, 2026
We had a very positive experience purchasing our new RAV 4, 2026. Nico Childs-Allen made us feel like family. The positive experience continued thru the finance department. The only negative is something 4, 2026. Nico Childs-Allen made us feel like family. The positive experience continued thru the finance department. The only negative is something beyond their control was the amount of paperwork. The electronic signing did make even this process more enjoyable. I will be back to purchase my next vehicle. We live two and a half hours away. It was worth the drive. More
by keith.rogers
Employees Worked With
Nico Childs-Allen
June 03, 2026
We were shopping for our "retirement" vehicle and research pointed us to two Toyota models (my wife drives a 2010 Prius that has been very reliable) and one non- Toyota product. From the minute we m research pointed us to two Toyota models (my wife drives a 2010 Prius that has been very reliable) and one non- Toyota product. From the minute we met Mr. Youness he was very helpful showing us the two Toyotas and, after some test drives, we leaned toward the Grand Highlander. After exploring options at home we again met Mr. Youness and ordered our specific vehicle. Less than 2 weeks later it arrived and we completed the purchase. During each of our 3 visits to Mark Jacobson Toyota Mr. Youness and the others we met were very attentive and informative. Ms. Wise, Business Manager, was also helpful re completing the required paperwork and reviewing our options for extended warranties. More
by th
Employees Worked With
Mr. Youness, Ms. Wise
May 22, 2026
Nico was freaking awesome! Worked with me on my limits and helped me get into something I really love. I super appreciate everyone involved in getting me out of my Kia. Worked with me on my limits and helped me get into something I really love. I super appreciate everyone involved in getting me out of my Kia. More
by emmastevens1721
Employees Worked With
Nico
May 09, 2026
Buyers Beware! I had an extremely dishonest experience with Mark Jacobson Toyota / dealership group involving a 2011 Ford Edge advertised online for $8,784. I in I had an extremely dishonest experience with Mark Jacobson Toyota / dealership group involving a 2011 Ford Edge advertised online for $8,784. I initially spoke with Haley, who was very polite and professional. I explained upfront that I already had financing through my credit union and planned to put $2,000 down. During our discussion, I learned the advertised price was not the actual out-the-door price due to taxes, title fees, and an almost $800 documentation fee. When I questioned the $798 doc fee and asked whether it could be removed so the deal matched the advertised price, Haley spoke with management and initially said no. A few minutes later, I received a text saying the manager had changed his mind and agreed to remove it. At that point, I believed we had reached a deal and was transferred to Ryan Riemer in online sales to finalize paperwork and arrange delivery. However, when I received the purchase agreement, the $798 fee had effectively been added back in through other added charges after the agreement had supposedly been reached. I emailed questions asking for clarification on the new fees and never received clear answers. I was also unexpectedly asked to complete a dealership credit application despite repeatedly stating I already had financing through my credit union. When I questioned why they needed to run my credit, I was told it was only to “verify” my identity, which made no sense given that my lender had already approved me. My credit union told me not to do it. The problems continued when my credit union informed me the dealership had sent them an unsigned purchase agreement. After requesting a signed version and finally receiving it the next day, my credit union reviewed the deal and informed me: the vehicle was approximately $3,000 over market value, one of the dealership fees duplicated work already being handled by the credit union and DMV, and several charges appeared after the original verbal agreement. I even provided documentation to Kerry Mitchell showing one of the added fees was unnecessary because my lender had already completed that process. After that, communication stopped completely. Despite having a signed purchase agreement, I was ghosted. Days later, I discovered the vehicle had been sold to another buyer without any communication to me whatsoever. The most frustrating part was not losing the vehicle — it was the lack of transparency, the changing numbers, the pressure to submit to unnecessary credit checks, and then complete silence after I questioned the fees. Because the dealership provided a signed purchase agreement and the transaction appeared to be proceeding, I activated insurance coverage for the vehicle through my insurer. The dealership never informed me the transaction had been terminated or that the vehicle was sold to another buyer to prevent me from incurring insurance expenses for a vehicle I never received. Consumers should review every line carefully, verify vehicle values independently, and never assume the advertised price reflects the actual deal. More
by Rixy2014
Employees Worked With
Ryan Reimer, Kerry Mitchell, Haley
May 09, 2026
Jaymar was great to work with. We went in to prepurchase a car still in production, and the process was quick and stress free. Jaymar was particularly helpful when deciding financi We went in to prepurchase a car still in production, and the process was quick and stress free. Jaymar was particularly helpful when deciding financing options. This is the fourth car we have purchased from Mark Jacobson and all of our experiences have been positive. More
by sigafoosjim
Employees Worked With
Jaymar
May 05, 2026
Jaymar was an amazing salesperson! He was so knowledgeable about the entire car buying process and the model we ended up purchasing with him. He made the experience stress free and eas He was so knowledgeable about the entire car buying process and the model we ended up purchasing with him. He made the experience stress free and easy. Highly recommend! More
by Yvette
Employees Worked With
Jaymar Williams
April 26, 2026
An amazing experience all around! Malachi and Karen made the process easy, relaxing and as stress free as possible. Thank you very much and we hope to be back in the future! Malachi and Karen made the process easy, relaxing and as stress free as possible. Thank you very much and we hope to be back in the future! More
by ericmegahan
Employees Worked With
Malachi and Karen
