Mark Jacobson Toyota

I am very happy with my Prius V purchase from Mark Jacobson We went promptly met on the sales lot by Alex, and he did a great job explaining about the different Prius models and their features. When he was not We went promptly met on the sales lot by Alex, and he did a great job explaining about the different Prius models and their features. When he was not sure about a feature or function we asked about, he found a colleague quickly who could explain it. He patiently walked us through thenegotiations of the price of the car we wanted wanted and value of the trade-in we wished to sell. And after the sell, he did a great job followup to be sure we we happy with the enw car and di not have any questions. Thanks for a great experience. More

Turning "just looking" into "buying!" I stopped by Mark Jacobson Toyota on my way home from TJ Max 2 weeks ago because I was thinking about a new Toyota since I was very happy with my Pri I stopped by Mark Jacobson Toyota on my way home from TJ Max 2 weeks ago because I was thinking about a new Toyota since I was very happy with my Prius, but it was getting on in years ( just like me) and I thought it was time for a replacement. I met Alex Savio Dias who was very helpful and not at all like the high pressure salesmen that I do not like. I knew what I was looking for but did not know which model would be best for me. I wanted something a little peppier than my Prius, but that would be less expensive and still get good gas mileage. He showed me several 2014 Corollas and explained all the new design features. I did not recognize the stodgy old Corolla. Alex was very patient and spent a lot of time with me. When I saw the Corolla LE Eco Plus, I fell in love with it. Of course the key issue was the trade in for my Prius. I was pleasantly surprised when I was told what the trade in figure would be. I told Alex that I would be driving to New York the following week. He told me that I could do it in my new Corolla. I was concerned about cleaning out the Prius - no problem. I drove my new car home a few hours later. Everything was handled so efficiently thanks to Alex and Emory Parsons who took care of the financial details for me. I stopped by the next day and Alex helped me with setting up the Bluetooth so I could listen to my music and podcasts on my trip north. I am a happy lady. More

Friendly, low-pressure, efficient service Everyone at Mark Jacobson Toyota was extremely helpful, courteous, knowledgeable, and a pleasure to do business with. Drew Fergus has a very relaxed, Everyone at Mark Jacobson Toyota was extremely helpful, courteous, knowledgeable, and a pleasure to do business with. Drew Fergus has a very relaxed, low key approach and he makes clear all the options, letting the customer make a decision without pressure. John Kimsey is a whiz at tracking down financing options, and making the paperwork efficient and painless. I highly recommend this dealer's recently-opened pre-owned car showcase--great selection of vehicles at good prices, many with Toyota's LIfetime Guarantee. Check it out! More

Painless Car Buying Experience I was a bit wary of buying a car by myself from a dealer that is 85 miles from my home, but the entire process was painless. Not only did I get a grea I was a bit wary of buying a car by myself from a dealer that is 85 miles from my home, but the entire process was painless. Not only did I get a great deal, Mark Eskew, my sales rep, and the rest of the folks at the dealership made buying a new-to-me car painless, easy and even fun. Brian Yates in the service department is a guy I have come to trust when my last Prius had issues when I was flying out of state last fall. He oversaw the repairs while I was gone and had my car fixed when I came back home. I normally would have gone to the dealer in my hometown, but hadn't really been happy with them. At the time, Mark Eskew offered to get me in a newer car so I wouldn't have to pay the repairs, but I opted to keep my Prius. I was so impressed with Mark Jacobson's service and customer care, that I pretty much knew I'd buy my next car there. This week, when my local dealer failed to recognize what was wrong with my car (telling me I needed $2300 in parts PLUS labor to repair it), I had my car towed to Mark Jacobson. Brian ran a diagnostic and found the fix could be made for under $350, but by then, I was ready to get rid of the old Prius and get a newer model with more bells and whistles. Mark found a nearly perfect car for me, and I received MORE than expected for my trade-in, never felt pressured, and perhaps the best part, he and the Mark Jacobson team handled ALL of the legal stuff (title, license, insurance, taxes, etc)! I thought I'd be spending the next several days standing in line at the DMV and talking to my insurance agent, but they've done everything for me. Absolutely the BEST car buying experience in my nearly 60 years of living, and I will look forward to having my car serviced in Durham with a team I can trust! More

best day ever Anyone looking for a great place for pre owned I have got it ....MJ toyota... Ask for mark A. In 2 days this man had me in my dream car .I had a realy Anyone looking for a great place for pre owned I have got it ....MJ toyota... Ask for mark A. In 2 days this man had me in my dream car .I had a realyy bad experience before at dealership but this was so easy and they worked so hard to get me in my camero and at a price I could deal with . Thank you so much Mark and all the guys at MJ toyota got yourself a real fan and will make sure to tell everyone wher my car came from since I am getting complments on it everyday .SO at MJ toyota I had THE BEST DAY EVER!!!!!!! More

Sales Consultant Drew was incredibly patient and helpfull through the whole process including going well out of his way to fit into our schedule everything we wanted t Drew was incredibly patient and helpfull through the whole process including going well out of his way to fit into our schedule everything we wanted to look at. More

Trade-in Magic When my trade-in value wasn't what I'd hoped it would be, they gave me exactly what I wanted, and found me an excellent rate on my new loan. These guy When my trade-in value wasn't what I'd hoped it would be, they gave me exactly what I wanted, and found me an excellent rate on my new loan. These guys are fantastic! More

Excellent custormer care My husband and I bought a 2014 Toyota Corolla Eco and were very happy with the customer service at the dealership. Rob Gunter was our sales rep and h My husband and I bought a 2014 Toyota Corolla Eco and were very happy with the customer service at the dealership. Rob Gunter was our sales rep and he was knowledgeable about all the models. Rob was courteous, honest, and willing to help us find the right car for our driving needs. We'd be happy to work with him again. We certainly will recommend Rob whose at the Durham dealership to all our Raleigh and Triangle friends. More

Thanks Edwin Caldwell !! Edwin was recommended to me by one of my friend and he truly delights the customer experience. Not only he helped me in deciding the car model but als Edwin was recommended to me by one of my friend and he truly delights the customer experience. Not only he helped me in deciding the car model but also helped in getting the best price. He also supported in getting my loan financed at dealership by matching the rates i was getting from external sources. He was equally helpful in providing useful contacts for buying insurance. This is what i call a true End to End service !! Thanks Edwin for all your help in making me proud owner of Toyota Camry. Well done and keep up the good work. I will definitely recommend Mark Jacobson Toyota to all new shoppers and special appreciation for Edwin .... More