Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mark Jacobson Toyota
Durham, NC
2,554 Reviews
Mark Jacobson Toyota of Durham offers 3 big showrooms of new Toyota and used cars near Raleigh. Ask about our free $25 Gift Card with Test Drive. We are conveniently located in south Durham just minutes north of I-40 at Exit 270 (15-501). Take a short drive and enjoy our huge selection, low internet pricing, and outstanding customer service!
Here are just a few of the differences that set Mark Jacobson Toyota apart from other car dealerships in the area.
- All new vehicles sold by Mark Jacobson Toyota come with a Lifetime Powertrain Warranty. This lifetime limited non-factory warranty is good for unlimited time, and unlimited miles at participating dealers nationwide. And unlike other dealers' programs, servicing your car at other facilities will not void the Mark Jacobson Lifetime Warranty!
- We offer a 3-Day Money Back Guarantee on all pre-owned vehicles we sell.
- We provide truck maintenance and repairs.
- We have our own Durham Body Shop to help you with collision repairs
- We offer diagnostic testing and state inspections.
- We have a fully stocked Toyota parts and truck accessories facility.
- We have a professional finance department to help you arrange car loans and leases that fit your budget.
- Our truck center staff is friendly, knowledgeable and enthusiastic.
We know that prospective customers are extremely well educated when researching their next vehicle. Mark Jacobson Toyota has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new specials and used specials for additional savings on your next vehicle.
Visit us soon at 4516 Durham Chapel Hill Blvd. in Durham and see why Mark Jacobson Toyota has become the preferred dealer for Carrboro, Chapel Hill, Durham, Graham, Raleigh, Fayetteville, Cary, Apex and Wake Forest car-shoppers. Ready to set up a test drive? Please call us toll-free at 1-800-643-6236.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 7:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,554 reviews
May 27, 2014
Great buying experience with Mark Eskew I just purchased a car at Mark Jacobson Toyota - at their new dealership next to the Family Fare on 15-501 - and had a great experience. Mark Eskew w I just purchased a car at Mark Jacobson Toyota - at their new dealership next to the Family Fare on 15-501 - and had a great experience. Mark Eskew was my sales person and I found him to be very helpful and honest and feel like he got me a GREAT deal on the car I purchased. Overall, this was a wonderful buying experience and I will definitely be buying my next car with Mark or with Robert Branch. More
by chapelhillcarbuyer
Employees Worked With
Mark Eskew
May 27, 2014
Great Dealer I will purchase from this dealer in the future. It was a great experience from my great salesman to the sales manager and service department. They are I will purchase from this dealer in the future. It was a great experience from my great salesman to the sales manager and service department. They are the best example of how a dealership should be!!!!! More
by Blancer
Employees Worked With
Greg Todloski
May 27, 2014
So glad I went to Mark Jacobson!!! I was so upset about needing a new car! I had not had a car payment in 5 years!! Edwin made me feel relaxed and we did a lot of laughing! I left th I was so upset about needing a new car! I had not had a car payment in 5 years!! Edwin made me feel relaxed and we did a lot of laughing! I left there so happy & glad I found you!! More
by molliebledsoe1
Employees Worked With
Edwin Caldwell, Tay Page
May 23, 2014
Sales consultant Alex is an awesome salesman and person!! He is respectful, reliable,very helpful, and most importantly he looks out for the best interest of the custo Alex is an awesome salesman and person!! He is respectful, reliable,very helpful, and most importantly he looks out for the best interest of the customer! More
by Tiesha07
Employees Worked With
Alex savio Dias
May 23, 2014
Second purchase here - just as great as the first We bought our first vehicle in 2007 (FJ Cruiser) from Mark Jacobson and worked with Ian. He was a fellow FJ owner and absolutely great to work with. W We bought our first vehicle in 2007 (FJ Cruiser) from Mark Jacobson and worked with Ian. He was a fellow FJ owner and absolutely great to work with. When it came time to purchase another vehicle in April 2014 (not trading the FJ!), we had considered other brands but nothing felt right. We went to Mark Jacobson to look at the Highlander and 4Runner, and we immediately felt at home again in a Toyota. We asked for Ian again, because we knew what a great experience we'd had before. His knowledge is SO extensive, and he did a great job explaining the pros and cons of both vehicles to me, knowing we have a toddler and knowing what we liked about the FJ. We were always very at ease with Ian, and we are so appreciative of his help and incredible customer service - plus, he is just really nice. He has kept in touch with us afterwards to make sure everything went well, and he even called to wish me a happy birthday. As for the dealership, everybody there was polite and greeted us and our son while we were there. Tay helped us through the paperwork for both of our purchases, and she was also very nice, as well as quick and efficient with everything. Next time we have to make a purchase, we know we don't have to waste any time looking anywhere else - we'll be in another Toyota, and we'll be coming here (hopefully Ian will still be here too!). More
by Sarah2014
Employees Worked With
Ian Edgington
May 22, 2014
Review for Edwin Caldwell Great customer service! I purchased a 2014 Toyota Camry which I am very pleased with. Edwin was the sales consultant and what a great person to wo Great customer service! I purchased a 2014 Toyota Camry which I am very pleased with. Edwin was the sales consultant and what a great person to work with. He has such a pleasing personality. I returned more than a week later and his demeanor had not changed. I am pleased with each person who had a part in the process. Highly recommend MJToyota! More
by bnails
Employees Worked With
EDWIN CALDWELL
May 20, 2014
Great Experience We bought a 4Runner here and were completely satisfied with our shopping experience. We worked with Mario Love and he was very accommodating, even com We bought a 4Runner here and were completely satisfied with our shopping experience. We worked with Mario Love and he was very accommodating, even coming in on his day off since that was the day that best worked with our schedule. We really appreciated that. He was also very courteous, helpful, and professional and took care of all the little things in the car buying process that made the experience as effortless as possible. We really couldn't ask for more, thanks Mario! More
by AHang
Employees Worked With
Mario Love
May 20, 2014
Good Service My wife and I went to Mark Jacobson Toyota to trade in a 2007 Toyota Sienna minivan for a new 2014 Sienna minivan. Working with Ian Edgington through My wife and I went to Mark Jacobson Toyota to trade in a 2007 Toyota Sienna minivan for a new 2014 Sienna minivan. Working with Ian Edgington throughout the trade-in and purchasing processes, we became completely satisfied with our shopping experience. Ian showed us great customer service and is very helpful and professional. He patiently answered every question we had. We really appreciated his experience with negotiating a fair trade in price and offering financial incentives. The bottom line is, we would give him perfect 10 out of 10 in helping us buying a new car. XieXie(Thank), Ian! More
by JZOU
Employees Worked With
Ian Edgington
May 20, 2014
Exceptional service....AGAIN! We purchased a 2014 Toyota 4 Runner. This was our 2nd vehicle purchase from Mark Jacobson and we only wanted to work with Edwin Caldwell as he deliver We purchased a 2014 Toyota 4 Runner. This was our 2nd vehicle purchase from Mark Jacobson and we only wanted to work with Edwin Caldwell as he delivered exceptional service the 1st time and again during this visit. He always makes the buying process smooth and hassle free. We are loyal Toyota owners and will definitely refer and return to this dealership....as long as Edwin is available! More
by ToughasNails
Employees Worked With
Edwin Caldwell
May 15, 2014
Great experience I leased Toyota Camry 2014.5 and Jay was extremely helpful. He answered all my questions about the car and lease requirements very accurately. He is v I leased Toyota Camry 2014.5 and Jay was extremely helpful. He answered all my questions about the car and lease requirements very accurately. He is very professional, knowledgeable and worked around my limited time. I basically did a test drive, review the features with him and leased a car at my lunch time! I am driving the car for almost two weeks now and very happy with my choice. He delivered the car to my house and made a follow up call in a week. Very exceptional experience! Definitely recommend it to my friends! More
by marymohseni
Employees Worked With
Jay Bazooband
