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Mark Jacobson Toyota
Durham, NC
2,548 Reviews
Mark Jacobson Toyota of Durham offers 3 big showrooms of new Toyota and used cars near Raleigh. Ask about our free $25 Gift Card with Test Drive. We are conveniently located in south Durham just minutes north of I-40 at Exit 270 (15-501). Take a short drive and enjoy our huge selection, low internet pricing, and outstanding customer service!
Here are just a few of the differences that set Mark Jacobson Toyota apart from other car dealerships in the area.
- All new vehicles sold by Mark Jacobson Toyota come with a Lifetime Powertrain Warranty. This lifetime limited non-factory warranty is good for unlimited time, and unlimited miles at participating dealers nationwide. And unlike other dealers' programs, servicing your car at other facilities will not void the Mark Jacobson Lifetime Warranty!
- We offer a 3-Day Money Back Guarantee on all pre-owned vehicles we sell.
- We provide truck maintenance and repairs.
- We have our own Durham Body Shop to help you with collision repairs
- We offer diagnostic testing and state inspections.
- We have a fully stocked Toyota parts and truck accessories facility.
- We have a professional finance department to help you arrange car loans and leases that fit your budget.
- Our truck center staff is friendly, knowledgeable and enthusiastic.
We know that prospective customers are extremely well educated when researching their next vehicle. Mark Jacobson Toyota has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new specials and used specials for additional savings on your next vehicle.
Visit us soon at 4516 Durham Chapel Hill Blvd. in Durham and see why Mark Jacobson Toyota has become the preferred dealer for Carrboro, Chapel Hill, Durham, Graham, Raleigh, Fayetteville, Cary, Apex and Wake Forest car-shoppers. Ready to set up a test drive? Please call us toll-free at 1-800-643-6236.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 7:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,548 reviews
February 02, 2014
Kevin did a great job of asking the right questions and listening to our answers. The first car he brought out had everything we were looking for in a 4Runner. The sales process went smoothly and Kevin an listening to our answers. The first car he brought out had everything we were looking for in a 4Runner. The sales process went smoothly and Kevin and the dealership delivered expactly what we were looking for, a great vehicle at a no haggle price. Kevin followed up after the sale to make sure everthing was going well with car. More
by forrestshivers5
Employees Worked With
Kevin Hicks
February 01, 2014
I came by to test drive and price a new vehicle. Kevin came out to me and had an extremely friendly demeanor, I was impressed with his honesty and great attitude as we browsed the vehicles and he pointed came out to me and had an extremely friendly demeanor, I was impressed with his honesty and great attitude as we browsed the vehicles and he pointed me in the direction of what he thought would fit with what I wanted. Kevin quickly grabbed a dealer plate, and after completing the proper paperwork, we were in the car, testing it out. It was almost as though he knew what I was thinking. Never have I had a more intuitive salesperson. Instead of showing me the things in the car, he allowed me to explore the features on my own while on the test drive, chiming in and adding only when I would pass over a minor comfort feature or even a larger option or two. Again, his ability to read and cater to the customer was second to none in my experience. I would definitely return if Kevin were the salesperson I would be able to deal with. More
by mkwimberlyi
Employees Worked With
Kevin Hicks
January 30, 2014
I had no intention of purchasing a car the day that I met Ken Polino at Mark Jacobson Toyota. However, Ken's professionalism, knowledge, and impeccable customer service helped me make the decison to purchas Ken Polino at Mark Jacobson Toyota. However, Ken's professionalism, knowledge, and impeccable customer service helped me make the decison to purchase my Prius C that same day. A year and 20,000 miles later, I am still confident that I made the right decision as the car suits me perfectly. Ken still comes and greets me everytime I get my car serviced at Mark Jacobson Toyota. What is also important is the experience I have with their service department. Every service advisor I work with is friendly, efficient, knowledgeable and always meets or exceeds my expectations. Mark Jacobson Toyota is a great customer experience from purchase to service More
by kimberlyktran
Employees Worked With
Ken Polino
January 29, 2014
This was my first visit to Mark Jacobson Toyota and it was great experience. All of the staff that I worked with were friendly, knowledgeable and ready to get the job done. I walked out with the car I w was great experience. All of the staff that I worked with were friendly, knowledgeable and ready to get the job done. I walked out with the car I wanted at a fair price. The only bump in the road and the reason for 4 stars in the price category was because I felt that they didn't want to provide me what I thought and kelly blue book publishes as fair trade in value for my vehicle. This led to a negotiation that almost resulted in me walking away. In the end, the sales management team found some wiggle room and I compromised a little on my bottom price and we were able to find common ground. As a result, I'm now the proud owner of a certified preowned Toyota Highlander! Thanks Mark E, Mark J, Mark the sales manager.......what gives with all the Marks? More
by briancoe
Employees Worked With
Mark Eskew
January 28, 2014
All the above mentioned employees went beyond the call of duty to make sure that I got what I really needed, excellent service, good pubic relations and real haggle free during our vehicle purchase. I will r duty to make sure that I got what I really needed, excellent service, good pubic relations and real haggle free during our vehicle purchase. I will recommend customers to you. Thanks to you all and God bless! The MCN Family Durham, NC More
by mchibu56
Employees Worked With
Mark Eskew, Charlie Gery, Sheyi Bucknor-Smartt
January 27, 2014
I came in interested in the New 2014 Toyota 4 Runner. I am an enthusiast. I have owned 5 previous 4 runners and was impressed with the new model. Mark Eskew was my sales rep and we had a crash course in wh am an enthusiast. I have owned 5 previous 4 runners and was impressed with the new model. Mark Eskew was my sales rep and we had a crash course in what the new 4 runner was all about. Nether of us was totally familliar with the options on this vehicle and we had to do some research. All together Mark was very helpful and courteous. Was never any pressure from him to buy and was willing to go the extra mile to find what I wanted. More
by pipeline1
Employees Worked With
Mark Eskew
January 27, 2014
Salesman Frank Adams exhibited excellent customer service. He in no way high-pressured me into buying my car quickly or into buying something over the price point I had in mind. Instead he was very service. He in no way high-pressured me into buying my car quickly or into buying something over the price point I had in mind. Instead he was very patient and worked with me until he found exactly what I wanted in purchasing a pre-owned vehicle, even including the color. In addition, he remained courteous and professional at all times. Because of the experience I had here at Mark Jacobsen represented by my salesman, I would recommend this dealership to anyone I know that is thinking of purchasing a new or pre-owned vehicle. More
by louiseberry
Employees Worked With
Frank Adams
January 22, 2014
technically, the 2010 Prius we bought is not mine. My son Jonathan owns the car, but it is the 6th car this family has bought/owned from MJ Toyota. Jonathan loves the car, and I'm ecstatic because, 1) I son Jonathan owns the car, but it is the 6th car this family has bought/owned from MJ Toyota. Jonathan loves the car, and I'm ecstatic because, 1) I'm not paying $350/month for the Sienna; 2) not paying $250/month in fuel for the Sienna; 3) I'm saving $600/month that's going right back into my children's college funds. Thanks Jay...it was a pleasure dealing with a 14 year sales veteran!! Eugene Drezner 919 618 2936 More
by EugeneDrezner
Employees Worked With
Jay Bazooband (great guy...excellent sales person)
January 19, 2014
Very friendly service. Attended to all my needs. Low pressure, needed a few days to make a decision and was given that without hastle. Answered every question I had. Overall great experience. pressure, needed a few days to make a decision and was given that without hastle. Answered every question I had. Overall great experience. More
by estamm40
Employees Worked With
Mark Eskew
January 14, 2014
Alex worked so hard to get us 2014 Toyota Corolla,It was a great experience,Then the Azza Al-Ejjo was very helpful thanks to Mark Jacobson Toyota a great experience,Then the Azza Al-Ejjo was very helpful thanks to Mark Jacobson Toyota More
by grier064
Employees Worked With
Alex Savio Dias
