Mark Jacobson Toyota

Hello, I've just purchased a 2008 certified Hello, I've just purchased a 2008 certified Toyota Prius from Mark Jacobson Toyota this month, my experience with Alex Dias (sale consultant) Hello, I've just purchased a 2008 certified Toyota Prius from Mark Jacobson Toyota this month, my experience with Alex Dias (sale consultant) and Dan Shank (sale manager) was one of the smooth experience that I have had for a long time, both gentlemen were very helpful and professional. I especially appreciate Alex Dias for his follow-ups after our initial meeting at the dealership which lead me to purchase this vehicle. The only thing that I have was they need to make sure to let customers know everything about the car upfront before customer make his/her decision. I found a chip on the windshield of the passenger side and informed Alex and his sale manager, they took care of it this week. I felt like they should take this into consideration and give me some discount for it. Beside that, car is running good and I am enjoy driving it. More

Kevin Mom was a great sales person and made our experience buying a vehicle easy. We had looked for a vehicle for four days and had a specific list of "wants". My wife and I had talked with several experience buying a vehicle easy. We had looked for a vehicle for four days and had a specific list of "wants". My wife and I had talked with several dealers and were not happy with the way they handled our request. Trying to sale us something we didn't want or ask for. We had nearly given up when I found our SUV on line at the Mark Jacobson dealership. I called and Kevin answered all our questions and concerns with no hesitation and with a friendliness we were looking for. At the dealership, he made sure we were satisfied with the vehicle and didn't pressure us into taking a test drive or looking into anything else. We actually didn't test drive any other vehicle until we saw this one. Kevin handled everything with an positive attitude and didn't give us the assumption that he was annoyed with all our questions. After the test drive, as the paper work was being processed he stayed and talked with us until we were in the financial office. We are very happy with our vehicle and the whole process was a breeze. I will definitely go back for our next car purchase. Thanks again, Tim & Eabby Jacobs More

Thank you, thank you, thank you Edwin Caldwell and you too Rob. If it had not been Edwin's persistence I would not be driving my perfect car. Yes, it is a Prius and I love driving it so much I have alr too Rob. If it had not been Edwin's persistence I would not be driving my perfect car. Yes, it is a Prius and I love driving it so much I have already had my 10,000 mile service after buying in May 2013. I am always ready to take a road trip with or without a companion, just me and my Prius. I cannot say enough about the knowledge and expertise and friendliness of Edwin and I might go so far as to say he made spending my money as painless as possible. I appreciate him keeping in touch and being able to answer any question I might have. He even called while on was on two of my road trips to see how things were going. I had a blow out on a tire coming home from Texas and Edwin was the first person I called and of course he answered his phone which was very important at that moment. Edwin keeps encouraging me to name my Prius but that would make it gender specific. I will talk to it daily, like telling it good night when I pull into the garage and thanking it for getting me home safe, but naming it? Now that is just WEIRD. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!! EDWIN IS NUMBER ONE !!!!!!!!!!!!!!!!!!!!!!!!!! The service area is outstanding, friendly, clean and very comfortable area for waiting. More

Edwin Caldwell IS the only reason I bought my Prius from Mark Jacobson! No other Salesman can compete with him! He LOVES his job! His Expertise, Outstanding Commitment, Genuine Personality, and his Loya Mark Jacobson! No other Salesman can compete with him! He LOVES his job! His Expertise, Outstanding Commitment, Genuine Personality, and his Loyalty to his Customers makes him the Number One Salesman! He gives everyone the VIP FAMILY Treatment! More importantly he treats Woman and Men equally! I found through my research and visitations to a number of dealers that most salesmen didn't even acknowledge I was there. They insisted on talking with my husband! Edwin's first words were to me! His knowledge on the Level 5 Prius with the Technology Package was Exceptional! No other salesman knew anything about the Tech package. Edwin's communication skills are the best around! I found a new lifetime friend. A friend that cares about me and my car! One who keeps in touch and is available anytime day or night to answer any question that I might have. Also, the presentation of my car was beyond my wildest dreams! Edwin had the car freshly washed and it was shining! It even had a red bow on top! Edwin had drawn a line in front of my car for me to stand and admire it! I did! We took pictures, did the paper work and I even got to ring the bell!! I received a thorough lesson on everything inside and outside of my car. Edwin then played the Trumpet announcing to the world that I had just bought a 2013 Prius! Mark Jacobson Toyota is very fortunate to have Edwin Caldwell on their Team! He is the reason Mark Jacobson Toyota is so successful! Thanks, More

This was the 2nd car we have purchased from Mark Jacobson. The first time was okay. This time we had an excellent sales peson, Edwin. He was patient, did not pressue us, made us felt he was there fo Jacobson. The first time was okay. This time we had an excellent sales peson, Edwin. He was patient, did not pressue us, made us felt he was there for our best interest. The wait was still long for the financing part. More

I traveled over an hour to go to Mark Jacobson because they told me they would meet the truecar price that I was given. After getting there, I was informed that they did not have the vehicle that i built they told me they would meet the truecar price that I was given. After getting there, I was informed that they did not have the vehicle that i built on truecar so the salesman, Jeremy, and I sat down and built two Toyota Limited Highlanders that they currently had on their lot using the specifications that was printed off from the Mark Jacobson. Rob Charlier, the lead sales manager, came over several times to tell me that I/we did not built a car that they had on their lot, and that I was using a base model price. He was very difficult and unwilling to place the customer first and listen to what I wanted. He knew that we had built a vehicle that was on their lot but he wanted to haggle and not honor the truecar price - he wasn't even close in price.. I must have told him ten times that, no that is not correct - your salesman and I did create one, correction - two, that are currently on your lot.. It was like hearing a broken record...Rob: You have to build a car that is on our lot that is not a base model; Me: I did build one currently on your lot that is matches the specifications...Rob: You have to build a car that is on our lot that is not a base model; Me: I did build one currently on your lot that is matches the specification. It was a vicious cycle. At the end, I said that I was not sure what the disconnect is; I have built a car on truecar that your business says it will honor the price and you will not even come close to that price, I do not know what you want me to do.. He said, quote-un-quote, Me neither, shook his head and walked off.. At that point, I told Jeremy the salesman, that I did not need to deal with that kind of unprofessionalism and childish behavior and that I would take my business somewhere else. I went right up the road to FRED ANDERSON TOYOTA spoke to salesman JODY and purchased a car for $200 over truecar price - that should tell someone that I was willing to be in and or around truecar price and that ROB CHARLIER was VERY unwilling to work with this customers and ergo lost business for MARK JACOBSON!!! Sincerely, One very unhappy customer! More

We purchased a Rav4 Toyota on October 30th from Mark Jacobson Toyota. Because of our interest on the internet we were given a VIP appointment with Jeremy Bass. The entire experience was very pleasant . Jacobson Toyota. Because of our interest on the internet we were given a VIP appointment with Jeremy Bass. The entire experience was very pleasant . He demonstrated confidence in helping us select our new car. He had a pleasant personality and made us feel at ease with what is sometimes a stressful event. The no hassle experience was quite surprising and we thank Jeremy for making the event successful. We would highly recommend his name to our family and friends. Way to go Jeremy! More

Years ago I had a bad experience here so I was hesitant to come back. This time I was treated awesome. I got in a wreck on a Tuesday and went there to look at cars. Andre took his time to show us the to come back. This time I was treated awesome. I got in a wreck on a Tuesday and went there to look at cars. Andre took his time to show us the different vehicles and to try to show me a car wasn't that bad after only driving a truck the rest of my life (17 years). He didn't pressure me to buy, buy, buy. He showed me what was there and left it at that which I was VERY appreciative for. I did my research and came back on Thursday and waited for Andre as he was dealing with other customers. I wanted to wait for him even though other people volunteered to help me. I'm glad I did. In the span of 3 hours we did a test drive, negotiated the price and finalized all of the paperwork including funding. I picked the car up the following day since I had a rental car to return the car was cleaned and detailed waiting for me. Originally the car didn't have an owners manual and he worked to find me one so that I could have it to learn about my new vehicle. Having seen many different dealers before I must say that I'm very happy with my decision and pleased with my experience! More