Mark Jacobson Toyota

I traveled over an hour to go to Mark Jacobson because they told me they would meet the truecar price that I was given. After getting there, I was informed that they did not have the vehicle that i built they told me they would meet the truecar price that I was given. After getting there, I was informed that they did not have the vehicle that i built on truecar so the salesman, Jeremy, and I sat down and built two Toyota Limited Highlanders that they currently had on their lot using the specifications that was printed off from the Mark Jacobson. Rob Charlier, the lead sales manager, came over several times to tell me that I/we did not built a car that they had on their lot, and that I was using a base model price. He was very difficult and unwilling to place the customer first and listen to what I wanted. He knew that we had built a vehicle that was on their lot but he wanted to haggle and not honor the truecar price - he wasn't even close in price.. I must have told him ten times that, no that is not correct - your salesman and I did create one, correction - two, that are currently on your lot.. It was like hearing a broken record...Rob: You have to build a car that is on our lot that is not a base model; Me: I did build one currently on your lot that is matches the specifications...Rob: You have to build a car that is on our lot that is not a base model; Me: I did build one currently on your lot that is matches the specification. It was a vicious cycle. At the end, I said that I was not sure what the disconnect is; I have built a car on truecar that your business says it will honor the price and you will not even come close to that price, I do not know what you want me to do.. He said, quote-un-quote, Me neither, shook his head and walked off.. At that point, I told Jeremy the salesman, that I did not need to deal with that kind of unprofessionalism and childish behavior and that I would take my business somewhere else. I went right up the road to FRED ANDERSON TOYOTA spoke to salesman JODY and purchased a car for $200 over truecar price - that should tell someone that I was willing to be in and or around truecar price and that ROB CHARLIER was VERY unwilling to work with this customers and ergo lost business for MARK JACOBSON!!! Sincerely, One very unhappy customer! More

We purchased a Rav4 Toyota on October 30th from Mark Jacobson Toyota. Because of our interest on the internet we were given a VIP appointment with Jeremy Bass. The entire experience was very pleasant . Jacobson Toyota. Because of our interest on the internet we were given a VIP appointment with Jeremy Bass. The entire experience was very pleasant . He demonstrated confidence in helping us select our new car. He had a pleasant personality and made us feel at ease with what is sometimes a stressful event. The no hassle experience was quite surprising and we thank Jeremy for making the event successful. We would highly recommend his name to our family and friends. Way to go Jeremy! More

Years ago I had a bad experience here so I was hesitant to come back. This time I was treated awesome. I got in a wreck on a Tuesday and went there to look at cars. Andre took his time to show us the to come back. This time I was treated awesome. I got in a wreck on a Tuesday and went there to look at cars. Andre took his time to show us the different vehicles and to try to show me a car wasn't that bad after only driving a truck the rest of my life (17 years). He didn't pressure me to buy, buy, buy. He showed me what was there and left it at that which I was VERY appreciative for. I did my research and came back on Thursday and waited for Andre as he was dealing with other customers. I wanted to wait for him even though other people volunteered to help me. I'm glad I did. In the span of 3 hours we did a test drive, negotiated the price and finalized all of the paperwork including funding. I picked the car up the following day since I had a rental car to return the car was cleaned and detailed waiting for me. Originally the car didn't have an owners manual and he worked to find me one so that I could have it to learn about my new vehicle. Having seen many different dealers before I must say that I'm very happy with my decision and pleased with my experience! More

My brother and I received excellent service from Mr. Peterson. He was very personable and friendly, very knowledgeable. He was not pushy in any way which we appreciated. He took us on a great drive, Peterson. He was very personable and friendly, very knowledgeable. He was not pushy in any way which we appreciated. He took us on a great drive, long enough for my brother to get the feel of the car and he explained certain elements of the automobile as we drove. He took a generous amount of time with us and did not rush us to make a decision. He answered our questions very well and seemed genuinely pleased to sell us this automobile which, so far, my brother is really enjoying driving. Mr. Peterson also made sure that my brother received instructions on understanding the technology of the car which was much appreciated. More

My previous car I owned was having major issues with brakes and rotors within only two years of owning it. That dealership would not work with me on solving the problem. I was paying a lot for gas and brakes and rotors within only two years of owning it. That dealership would not work with me on solving the problem. I was paying a lot for gas and maintenance on a car I only owned for only a little over two years. I did an online application and Charlie Gery contacted me the same day. I told him my situation with my current vehicle and that I wanted cheaper or same as car payments and of course a better car I can depend on! I had to get rid of this car and the maintenance fees I was going to have in the future with the rotors and brakes going out every 12,000. Charlie asked me questions over the phone and got all my information and came up with a payment and trade in for my current car that I was ecstatic about! I was shocked that he was able to do this for me! He told me what colors I could choose from and what I needed to do and to come in to get my car. I went the next day to see Jay Bazooband and was greeted with a friendly smile! He took me to meet Charlie and see my car. Jay went over every detail of the Toyota Camry with me down to how to use the phone and a nice test drive with a great conversation! Back at the dealership we started the paper work. Jay went over the warranty, how to maintain the car, and the wait was not that long before I was taken to meet Shey Smart he was very friendly and went over all the paper work to get me ready to be in my new car and with the car payment I needed to have to stay in my budget! EVERYONE I was in contact with at Mark Jacobson Toyota was very friendly and helpful! I am so happy that they were able to get me out of my bad situation and put me in a better one that I feel safe in and know that I will have the best customer service if I ever need them! When leaving Jay was still making sure I was satisfied by checking on me and making sure that if I had any questions to please call him! I will definitely be a life-long customer with Mark Jacobson and Jay! I have never had such great customer service anywhere else that I have purchased a car! Wish I had bought from them sooner! Christina More

Did not earn my business!!! Called them and the 1st Did not earn my business!!! Called them and the 1st Salesman (Luis) blew me off (said he would call me back with information and never did), went Did not earn my business!!! Called them and the 1st Salesman (Luis) blew me off (said he would call me back with information and never did), went into the Dealership and spoke to the Sales Manager (Luke Czubay) and he referred me to a “veteran” salesman, Frank Adams and he gave little effort with NO follow-up. I waited for a response for the second time (for two days), it never came. It just seemed, that they don’t care that I wanted to try out their dealership, when purchasing a Toyota. I went to another dealership and purchased a NEW CAR, in two hours (beginning to end)… They just don’t care for the working man… I will never go back there and I tell people about my experience, Facebook, work associates and everyone else I know. More

This is our second new car purchase with Alex Dias (at Mark Jacobson Toyota, Durham, NC). The service and courtesy provided by Alex Dias are extraordinary. Follow-ups after the purchase, explanation of Mark Jacobson Toyota, Durham, NC). The service and courtesy provided by Alex Dias are extraordinary. Follow-ups after the purchase, explanation of warranties and benefits, pointing to correct personnel and assisiting with financing was done superbly by Alex Dias. I am going to recommend him to all my friends and family in the area. I know my next car will be a Toyota in 3-5 years and I am going to come back to Alex Dias for that purchase. Thank you ! More

I am very unhappy with the service I received on my 2011 highlander at mark Jacobson and with advisor Kyle Mccarty. I had my wife take the vehicle in after I had made an appointment online. Kyle up-sold my highlander at mark Jacobson and with advisor Kyle Mccarty. I had my wife take the vehicle in after I had made an appointment online. Kyle up-sold my wife on the 60,000 mile service which I did not want and refused to do the state inspection because the vehicle was outside the 60 day window. First, and most important if a customer wants an inspection you should do one, second Kyle learn NC DMV rules and according to the DMV an inspection can be performed within 90 days of a registration, not 60 days. I will be filing a complaint with the service manger in the morning, as I and my wife have never been treated as rudely as this at any other dealership. More

The service advisor kept me informed the whole time and gave me updates on the amount of time left for the work on my vehicle gave me updates on the amount of time left for the work on my vehicle More