Mark Jacobson Toyota

Horrible Service! My wife has been getting her oil changes here for a year and a half for free under the corporate toyota maintenance program. When she bought her car she purchased an extended mainten changes here for a year and a half for free under the corporate toyota maintenance program. When she bought her car she purchased an extended maintenance plan (at a different dealership). The corporate plan ended and she was told at this dealership her other plan would pick up where it left off. Dropped her car off for an oil change, received an estimate of $0, when she came to pick it up they charged her $130 and tried to sell her another $1000 of tires! I went back to get the money back and the service manager refused to give us a refund because they don't take the maintenance plan purchased from the other dealership. Even though they gave her an estimate of $0 at the time of drop off, and performed the work without calling to authorize $130 worth of work. I argued with the service manager for a few minutes and it culminated in him INSULTING MY WIFE saying she was not paying attention when she bought the car and "just saw it was blue and shiny and said I'll take it"! Can you believe that! I was literally speechless at such poor customer service from a MANAGER at that. Our family will never buy another Toyota again, let alone from this joke of a dealership! More

I recently purchased a new 2013 Toyota Corolla S for my wife for Christmas. My experience that day was very enjoyable. Everyone at the dealership was very professional and friendly. I especially enjoyed de wife for Christmas. My experience that day was very enjoyable. Everyone at the dealership was very professional and friendly. I especially enjoyed dealing with Eric Lewis as a Salesman. Eric is not only professional, he has an excellant personality. I am very pleased with my purchase and would absolutly recommend Marc Jacobson Toyota to my friends and family. Eric Meier Angier NC More

I last bought a car in 2001 and was somewhat nervous about going to purchase a new car but my sales person Alex Savio Dias ,was very reasuring and answered any questions and concerns I had.I would also about going to purchase a new car but my sales person Alex Savio Dias ,was very reasuring and answered any questions and concerns I had.I would also like to commend Robert Powell the business manager he also was great, I will come back when it is time to purchase my son a new car. THANKS YOU GUYS for your help with my new Rav4 More

I have been highly satisfied with all the service work at Mark Jacobson and particularly pleased with their courtesy throughout. When I buy my new Toyota (probably another Prius), I'll definitely buy it fro Mark Jacobson and particularly pleased with their courtesy throughout. When I buy my new Toyota (probably another Prius), I'll definitely buy it from MJ. My grandson will soon be turning 16, so my daughter, who bought her Prius from MJ, will be back for him! More

I'm in the military and was leaving for training needed a vehicle with better gas mileage than my truck. Saul helped me with my trade in and got a payment that I could afford. I even forgot something in my v vehicle with better gas mileage than my truck. Saul helped me with my trade in and got a payment that I could afford. I even forgot something in my vehicle called the dealership and Saul is mailing me my items. Overall my experience was great! More

We purchased our Corolla from Mark Jacobson Toyota four years ago. Since that time we have consistently had our maintenance work from the dealership. It is a long ride from our home and sometimes hard to years ago. Since that time we have consistently had our maintenance work from the dealership. It is a long ride from our home and sometimes hard to get to because of my hectic schedule. The great thing is that I can stop by at the last minute as my schedule permits. Mark Jacobson service department has lengthy hours and has always accommodated me without an appointment. I've never had a long wait for my car, even when a repair was needed! Now about the work -- Mark Jacobson service staff is knowledgeable, responsive, and very honest. I have never had to worry about being taken advantage of or about condescending behavior. Bottom line: When they recommend a repair, they always tell me truthfully whether it needs to be done that day, or whether it can wait until a later date. This confidence means one less thing I have to worry about. I trust these folks -- and believe me, I am one tough customer! Thank you, Mark Jacobson Toyota. More

We are very disappointed with Mark Jacobson Toyota. The bottom line is that they are refusing to honor the lifetime powertrain warranty that comes with their preowned cars. Our new (to us) Corolla, purcha bottom line is that they are refusing to honor the lifetime powertrain warranty that comes with their preowned cars. Our new (to us) Corolla, purchased from Mark Jacobson, requires an over $6000 repair. We are only two-years into owning the car, we have completed all recommended and routine maintenance, have only had our car serviced at Mark Jacobson, and also purchased the extended warranty when we purchased the car (from Mark Jacobson). Less than a month ago the car was in for routine maintenance and was given a "clean bill of health." Now that the car has suffered a major breakdown, they are stating that the warranty cannot be honored, that this is out of their control, and that there is nothing they can do to help. We have asked to see a reason for the refusal in writing, and have been told they cannot provide this. The reasons for denial (all given verbally) have ranged from driving the car when it made a noise (on our way to have it checked out, and there is no wording in the warranty addresses this), driving the car with indicator lights (there were no indicator lights), and that the extended warranty has expired (simply incorrect). We are still hoping that Mark Jacobson will come through and honor their end of the agreement, and will certainly update our review if the service improves. Bottom line, the car needs a very expensive repair, and they are unwilling to stand behind their product (both the car and the warranty). We highly recommend finding another dealership More

Tommy Johnson was a new employee but he was very good at helping us find the right car for us. Concerns we had that he wasn't sure of he would find out the correct answer for us. His follow up letters wer helping us find the right car for us. Concerns we had that he wasn't sure of he would find out the correct answer for us. His follow up letters were nice and it was good that he was concerned that we were satisfied. We appreciate Tommy working with us. More

Very unhappy with my last visit to the service department. Had a 3 hour wait for 2 tires to get patched. After my car was fixed, the tech didn't call me because he went to lunch. So I waited a department. Had a 3 hour wait for 2 tires to get patched. After my car was fixed, the tech didn't call me because he went to lunch. So I waited an extra 30 minutes. They act like no one else have jobs they have to get to. DON'T GO HERE. More