
Mark Jacobson Toyota
Durham, NC
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Worked with Nico Childs-Allen during the purchase of our new Prius. He could not have been more helpful and patient during the process, as we were deciding between new and used vehicles, changing our minds new Prius. He could not have been more helpful and patient during the process, as we were deciding between new and used vehicles, changing our minds many times along the way. He made the buying experience tolerable from the outset. He is a valuable asset to your company. More
I had the pleasure of working with Adnane who went above and beyond in his attention to detail and customer care. He was energetic, attentive, patient and very informative about my inquiries about the RAV4 and beyond in his attention to detail and customer care. He was energetic, attentive, patient and very informative about my inquiries about the RAV4 hybrid. However, he could improve his communication about availability of models as I thought I was getting a 2025, but really got a 2024. I feel that he made up for this by explaining that a 2025 would take longer but he was not upfront about which year’s model I was getting. Adnane gave me a ride to pick up my new vehicle; which was much appreciated! I will refer others to Adnane in the future. Hopefully the paperwork process can be streamlined and shortened in the future. More
We were totally pleased with our sales person Ryan and his total involvement with us and our purchase. We had little experience buying a used car from a dealership and we felt really comfortable and well his total involvement with us and our purchase. We had little experience buying a used car from a dealership and we felt really comfortable and well taken care of. Ryan made the purchase a pleasure and the dealership totally supported him. Cannot recommend it enough. Just ask for Ryan and the rest will simply fall easily into place!!’ More
I recently had the pleasure of working with Todd at Mark Jacobson Toyota, and I must say, the experience was nothing short of exceptional. Todd approached every interaction with the kindness, patience, Mark Jacobson Toyota, and I must say, the experience was nothing short of exceptional. Todd approached every interaction with the kindness, patience, and attentiveness of a seasoned professional who genuinely cares about his customers. His demeanor reminded me of a fatherly figure—someone who not only understands the importance of the moment but also goes above and beyond to ensure you feel valued and respected. What stood out the most was Todd’s expertise and ability to make the entire car-buying process smooth and enjoyable. His seasoned experience was evident in the way he handled every detail with precision and care. He patiently answered all my questions, addressed my concerns, and guided me through each step without ever making me feel rushed or pressured. Beyond the stellar service, Mark Jacobson Toyota offered the most competitive pricing I’ve come across. I visited several dealerships before making my decision, and none came close to the offer I received here. The value they provided made it clear that they prioritize customer satisfaction above all else. Thanks to Todd, I am now the proud owner of a Toyota Grand Highlander XLE, a car I absolutely adore. His dedication and professionalism made me fall in love not just with the car but also with the process of acquiring it. I can confidently say that this has been my best car-buying experience to date, and it’s all thanks to Todd and the amazing team at Mark Jacobson Toyota. If you’re in the market for a car and want a hassle-free, personalized experience with someone who genuinely cares about getting you the best deal, I highly recommend asking for Todd at Mark Jacobson Toyota. You won’t be disappointed! More
Great service and quick. Ruben is a professional and fantastic! All my needs and requests were met. I will recommend the dealership and Ruben whenever I can. Thanks ! Ruben is a professional and fantastic! All my needs and requests were met. I will recommend the dealership and Ruben whenever I can. Thanks ! More
Our sales consultant, Kariem, never made us feel rushed to make a decision about which car we would choose, even after we made multiple trips to the dealership. He was very knowledgeable about the car we c to make a decision about which car we would choose, even after we made multiple trips to the dealership. He was very knowledgeable about the car we chose and took all the time we needed with a tutorial after we bought it. Courtney was a very helpful contact as well. The trade-in process was smooth as silk. Many thanks, Kariem! When you combine an excellent product with excellent service, it can't get better than this. More
The buying experience was amazing, hassle free and our sales team was great! This was the best car dealership buying experience!! I am very happy with my new purchase! Thank you Alex and Genesis! sales team was great! This was the best car dealership buying experience!! I am very happy with my new purchase! Thank you Alex and Genesis! More
Charlie Brown our salesman and Jairo in financing made the whole process very easy and as much as I have disliked most dealership drama I did not get that at Mark Jacobson Toyota. I would highly recommen the whole process very easy and as much as I have disliked most dealership drama I did not get that at Mark Jacobson Toyota. I would highly recommend purchasing a car through them. More
Kariem, Jairo, and the entire staff at Mark Jacobson made buying my new Toyota a pleasure. This dealership is warm, welcoming, and busy. These folks will also take the time needed to ensure that you have all buying my new Toyota a pleasure. This dealership is warm, welcoming, and busy. These folks will also take the time needed to ensure that you have all the information you need and answer even the simplest questions--like How does this work? How do you adjust this setting?, and so forth. Highly recommend! More