Mark Jacobson Toyota

Multiple successful purchases with Alex Dias We have had successful vehicle purchasing experiences with Alex Dias multiple times now. My wife and I have purchased 3 vehicles, 2 for my wife and 1 We have had successful vehicle purchasing experiences with Alex Dias multiple times now. My wife and I have purchased 3 vehicles, 2 for my wife and 1 for my son. I also assisted my mother in her purchase with Alex's help. First thing you need to know is that I am not an easy customer...I know that. I have been in sales for many years. I get the game and as such I do my research, I always come prepared and I always want to leave satisfied with the price I paid. To be be clear, I want a good deal but more importantly I want to feel good about the purchase. During the purchase AND after the purchase. Alex is awesome. Quick to respond, always willing to answer my questions and then once the heat of the deal is underway he respects my needs and helps me navigate the process. I appreciate his help. I appreciate how he acknowledges my wife and has shown her respect during our multiple visits. I appreciate his consistent follow-up, including the birthday wishes each year. This is the little stuff that big successes are made of. In a business famous for employee churn, I would hope that Mark Jacobson realizes the valuable asset they have in Alex. Cost of customer acquisition is expensive...recognizing and rewarding an asset is cost effective. If I need a Toyota in the future I will come to Alex. Period. Jeff and Susan Walton Chapel Hill, NC More

The most wonderful experience in buying a car I am overseas student in the first travel of USA. thanks for alex to make the whole process so simple and joyful. he is the most kind and humor person I am overseas student in the first travel of USA. thanks for alex to make the whole process so simple and joyful. he is the most kind and humor person I have ever seen. and he also spares so much time to teach me how to maintain it and what I need to look out in the NC. Moreover, the condition and outlook of my first second hand car, 2012 camry, is also wonderful. I recommend this gentleman to all the new comer or overseas students, and I will choose toyota for my whole life! More

Overall good experience David was very helpful as I considered all my options. Even though he didn't personally know much about Tacomas, he helped me find the people that di David was very helpful as I considered all my options. Even though he didn't personally know much about Tacomas, he helped me find the people that did (Bob Joyce). He and others were willing to stay very late on a weekday to help me complete my lease that day. More

Great Experience No pressure. Sam answered all our questions and helped us make a great deal. He worked hard and helped us find the right car for our needs. No pressure. Sam answered all our questions and helped us make a great deal. He worked hard and helped us find the right car for our needs. More

John was everything I didn't know I needed! John Flanagan was by far the best salesman we could have asked for! I walked in not wanting to purchase a thing, only to shop, and walked away with an John Flanagan was by far the best salesman we could have asked for! I walked in not wanting to purchase a thing, only to shop, and walked away with an amazing car! My wife and I spent all day at the dealership debating and John did not pressure us once and he was extremely patient. He helped us find a wonderful car within our budget with very few miles on it. John went above and beyond to properly serve his customers. We couldn't have picked a better salesman. We look forward to shopping with Mark Jacobson again in the future. More

Typical buying experience except the business office Everything was good until the end when they showed me the price and APR for my offer. It took forever to get to the business office. When I got to th Everything was good until the end when they showed me the price and APR for my offer. It took forever to get to the business office. When I got to the back while they were signing paperwork, I was told at the time of offer that my APR was 3.64% with Toyota. When I got to the back they tried to make me sign for 3.9%. You have to look through your paperwork completely even after all the details are agreed upon. More

Problems with a new Highlander Limited I purchased a new Highlander 6 weeks ago from this dealership. The sales person was great. I am now experiencing problems with this vehicle and the de I purchased a new Highlander 6 weeks ago from this dealership. The sales person was great. I am now experiencing problems with this vehicle and the dealership is not being proactive in resolving the problem. I have called another dealership for warranty service to hopefully correct some serious issues. More

Thankful Our experience at Mark Jacobson was excellent. Very smooth transition. Wael Edyak was very professional, patient and was very willing to meet our need Our experience at Mark Jacobson was excellent. Very smooth transition. Wael Edyak was very professional, patient and was very willing to meet our needs. Kudos Mr. Edyak!! More

Great experience and would come back! Derek (salesman) was knowledgeable and helpful! He didn't make me feel pressured or rushed into purchasing the vehicle. I would recommend Derek too ot Derek (salesman) was knowledgeable and helpful! He didn't make me feel pressured or rushed into purchasing the vehicle. I would recommend Derek too others that are interested in wanting to purchase a vehicle. More

Forget Donald Trump - Mark Jacobson is the Real Deal Maker! I got a great deal! My credit was not so good; but I had enough cash on hand to get the car. I was able to get a good financing plan that minimized my I got a great deal! My credit was not so good; but I had enough cash on hand to get the car. I was able to get a good financing plan that minimized my interest rate and monthly payments. More