Mark Jacobson Toyota

Customer server beyond compare! When buying a used car - these folks are the best. Not only are the deals and selection good, the hassle, worry, and uncertainty is removed. How can When buying a used car - these folks are the best. Not only are the deals and selection good, the hassle, worry, and uncertainty is removed. How can something so difficult be so easy? The staff, starting with our salesman Frank Adams all the way to our Finance Officer Sheyi Smartt. If you are looking for a used vehicle and want to make sure you receive the best deal possible, without worry, these are your folks and this is the dealer. Our thanks to Mr. Adams for his dedication, communication, and honesty, in honoring his deal and in the quality of his work. Friendly and reasonable folks and a great deal and vehicle can be guaranteed at mark Jacobson Toyota of Durham. More

Best Dealership I have been to in my 65 years. I have been in many car dealerships in my 65 years I must say that Mark Jacobson Toyota is the very best. It is very clean all the employees are very I have been in many car dealerships in my 65 years I must say that Mark Jacobson Toyota is the very best. It is very clean all the employees are very friendly and helpful. I want to recognize especially Michael Klein my experience in the past was to haggle for awhile on the vehicle and the price. I told Michael what vehicle I want to look at and with the options I wanted and the price I was willing to pay. Michael came back with 2 sets of keys we looked at and test drove the vehicles I loved both vehicles it was hard to choose. One vehicle had more options than the other one, Michael said to me what if he could get me into that one for the same price I was willing to pay I said we would have a deal. Michael came back to me 5 minutes later and said he got it to the price I wanted. WOW no haggling back and forth with supervisors as I expected. I have never experienced anything like this in any dealership. I was a wonderful experience. I thank Michael Klein for that he was so professional and so friendly and that is what made my visit to Mark Jacobson Toyota a once in a lifetime experience. More

You get more than you expect. If you want a New or Used Vehicle, Frank is your man. Frank is very knowledgeable, friendly, outgoing and pleasant to be around. Keep up the good Work If you want a New or Used Vehicle, Frank is your man. Frank is very knowledgeable, friendly, outgoing and pleasant to be around. Keep up the good Work, You are the BEST. More

Great Experience The salesman who took care of us was very helpful and the entire staff was very friendly. The whole experience was fast and painless. Wael went abo The salesman who took care of us was very helpful and the entire staff was very friendly. The whole experience was fast and painless. Wael went above and beyond to get us the car we were looking for. More

My sales person Frank Adams makes the experience excellent. I have given the rating of excellent because overall I have had an exemplary experience with MJT. The main reason is because of Frank Adams. He is a g I have given the rating of excellent because overall I have had an exemplary experience with MJT. The main reason is because of Frank Adams. He is a great person and man of intergrity and always puts his customers first. He does whatever he can to make sure that I am satisfied. He is not pushy. He is very patient. I have bought my last 7 cars from MJT and it's because Franks is there. Because I trust Frank, I have referred a number of people to MJT and made sure they went to see Frank. A few of those referrals have also bought a vehicle. I could go on and on, but y'all know how much of a jewel asset Frank. He is a model example. Azza is amazing as well and always make sure that when it comes to coverage that I'm covered. She warm, welcoming and down to earth. She makes the final stage of the process easy. I didn't work with Rob at all, but I'm sure he helped make the deal as sweet as it was. Thank you Frank, Azza and Rob. The last peice that I would like to add is not so flattering. I have notice the level of excitement & celebration from the MJT team has decreased quite a bit. (Frank is exempted from this because he always makes a big deal at the ringing of the bell) Buying a car is a big thing. For some people it's the biggest thing that have done or will do. Ringing the bell doesn't feel the same when there are 10-15 MJT team members in the building & 1 or 2 of them clap and celebrate with the customer. Again this is a big deal so I believe that everyone should make it a bigger deal once the customer rings the bell. I feel as though when the bell is rung, everyone should stop what they are doing and really go hard with the celebration. A few folks should come and congratulate them, shake their hand, etc. That's my observation, experience and suggestion. Thank you for asking for my feedback. More

Customer Service Everyone was patient while I made my decision. And very friendly. It was an overall great experience. I would definitely go back and purchase another Everyone was patient while I made my decision. And very friendly. It was an overall great experience. I would definitely go back and purchase another vehicle. More

Great new truck buying experience! Great experience buying from Mark Jacobson and especially working with Sales person Jason Schiffman. I wanted a manual transmission Tacoma which is ve Great experience buying from Mark Jacobson and especially working with Sales person Jason Schiffman. I wanted a manual transmission Tacoma which is very hard to find both new and used. Jason helped us understand that buying a new Tacoma was easier on the budget then we thought it would be, and then jumped into his computer to find us a new Tacoma being built at a plant in the Southeast. So I got my "dream" Tacoma and Jason was also an immense help with the options we needed, the bed cover and the side steps. I am not an expert on trucks but I knew what I wanted and Jason clearly explained everything regarding the 6-cylinder versus the 4-cylinder engines as well as the 4-wheel drive options and the differences between the TRD Sport and TRD Off-Road packages. I plan to go back and work with Jason on some other accessories like hood and sunroof deflectors, all-weather floor mats and more. All and all just a great experience and we even get to go to the dealer monthly for a fully catered dinner from Mangianos, one of our favorite restaurants here in Durham. If you need a truck go see Jason! More

VIP service is excellent I wanted to purchase a new Toyota Prius V and was looking for the best price possible. I had been contacted by Mark Jacobson VIP service as we have a I wanted to purchase a new Toyota Prius V and was looking for the best price possible. I had been contacted by Mark Jacobson VIP service as we have another prius serviced there. I searched Edmunds.com for information on prices and worked with Leo Sullivan at the dealership. He got me the price I wanted and the right vehicle. Everything was very smooth, and the entire staff was very pleasant despite the long hours and number of people looking at vehicles. Tay Page handled all the paperwork (almost as bad as buying a house) and she was very efficient. Overall a very good experience. More

This was a great and easy buy of a car.. Barbara Decatur was very helpful and friendly service.. I will come back to buy my next car here... or truck hint hint... food and hot coffee nic Barbara Decatur was very helpful and friendly service.. I will come back to buy my next car here... or truck hint hint... food and hot coffee nice smooth transition... More

Toyota Tundra Search I was looking for 4 wheel drive truck that would fit 6 people and carry all my gear! I was able to find the perfect truck with the help of Jason Schi I was looking for 4 wheel drive truck that would fit 6 people and carry all my gear! I was able to find the perfect truck with the help of Jason Schiffman. The Toyota Tundra Double Cab with a full bench in front and rear, fit the ticket perfectly. Thanks for the help at the truck center of Mark Jacobson Toyota! More