Mark Mazda

Truly great experience Going to this dealership I had my apprehensions you with the common slogans and quick speeches aggressive style of selling. But this was a complete Going to this dealership I had my apprehensions you with the common slogans and quick speeches aggressive style of selling. But this was a complete 360 lucky was amazing he explained everything down to the very last detail made sure we were taken care of the right. I'm actually going to by second car from them in couple weeks and my wife loves her brand new car More

Good Experience I worked with "Lucky". He was very personable and professional. He also let me take my time looking at the vehicle. AS woman buying a car it was nic I worked with "Lucky". He was very personable and professional. He also let me take my time looking at the vehicle. AS woman buying a car it was nice not to feel like a piece of meat like at some other dealerships. I greatly appreciate that and would recommend their no haggle style to anyone. More

Quick & Efficient Great customer service, my vehicle was ready within the time given. Everyone was polite and helpful. I highly recommend this dealership for purchasing Great customer service, my vehicle was ready within the time given. Everyone was polite and helpful. I highly recommend this dealership for purchasing a vehicle and or for servicing. More

Friendly, Fast and Helpful Brian was very helpful in scheduling my appointment to get my recalls taken care of and my routine maintenance, I was able to get a ride back home and Brian was very helpful in scheduling my appointment to get my recalls taken care of and my routine maintenance, I was able to get a ride back home and picked up by Jacob who was also awesome!! Friendly, Fast and Helpful service with a smile😁, that is why I will be back!! Thanks so much. More

Oil change Service was great even though I was late for my appointment they still got me in and it wasn't a long wait amazing service Service was great even though I was late for my appointment they still got me in and it wasn't a long wait amazing service More

Great service Yesterday was the second time I've taken my car to Mark Mitsubishi in Scottsdale and both times it was a great experience they were honest they were q Yesterday was the second time I've taken my car to Mark Mitsubishi in Scottsdale and both times it was a great experience they were honest they were quick they told me everything that I needed to know and did exactly what they said they were going to do charged what they said they were going to charge it was a great experience More

Terrible, disappointed Update: 4/20. 3 days later. I feel totally validated. If you look back on any reviews that were not so great, someone responded within a day or two. Update: 4/20. 3 days later. I feel totally validated. If you look back on any reviews that were not so great, someone responded within a day or two. I have not heard a peep, not a peep. ie; received your email, looking into it, nothing! No response at all from anyone. This validates the negative experience that I had with this dealership. They don’t care at all. After contacting “my” sales person. He told me that the upper management did see it but have been busy “hasn’t had a chance” to respond. Look at the reviews that were not so positive... everyone of them got a response right away, If this type of service is ignored and the upper management is excusing this type of behavior. You may for your sake.. want to look elsewhere for a better experience. My original review: You have two employees that I would like you to recognize. Alissa Heintz and David Gonzales. They saved a sale of a car that you almost lost due to an inferior and absolutely poor representative of what I “hope” your dealership does NOT promote and represent. Poor human service. HAL! Your Sales Manager. Is what he said he was....He projected arrogance and impatience, was short and combative...the rudest manager/leader I have ever dealt with. He interrupted me and didn’t listen to a word I had to say because he was too busy listening to himself speak. Hal was so unwilling to help me, it was terrible. I didn’t want to buy a THING from Mark Mitsubishi...solely because of how he treated me. Most of the time, employees follow the leadership of their superior. Great success of companies comes from the top ..with the examples and leaders of great management. In my case, this was not the situation at all. Hal, your “sales team manager” made my experience beyond terrible....showed his true colors each time I spoke with him. “When” he cared to bother calling me back or make contact with me. He made me feel as if I was putting him out and his time was much more important than mine. I almost walked away from this deal if you would not have had two exemplary employee’s on your team, Alissa in finance and David Gonzalez in sales. David, has apparently only been with Mark Mitsubishi for a very short time. He is approachable, honest and forthright and young and eager to learn. HE should teach HIS SUPERVISOR Hal how to speak...with attentive listening and empathy to a customer in duress. David totally recovered the sale. His manager can take a lesson from someone younger and with less experience. David went above and beyond to show kind and knowledgeable service. And so, I bought a car from Mark Mitsubishi Scottsdale. The communication in the beginning of my sale was a little bumpy ..but David and Alissa Spoke and worked together to recover the situation and close the sale. I would also like to make you aware that if your potential customers are going to be in an area with your employees, meaning that the cubicles at your location are open and all conversations can be heard.... complaining, negativity and using profanity should be done behind closed doors. I had to make my young daughter who was with me put her head phones on and play a game while I was waiting for the Finance Dept to finish my paperwork. As I am waiting, I am hearing your employees drop the “F” Bomb more than twice and openly complaining about customers “giving them the run around” about a Chrysler and other inter personnel issues from another venting employee.. about cars being dropped off by the Mark Kia Location and them having to “just deal with it”, and such. It is offensive and inappropriate as well as unprofessional, and such conversations should be vented elsewhere so potential buying customers can not hear them ranting. I would love to refer my friends and all my clientele to Mark Mitsubishi Scottsdale if they are in need of a new car ...but, would not have anything positive to speak of except the two previously mentioned team players Alissa and David. I hope that this experience finds you well and open-minded, so that positive changes can be made for future potential car buyers and make their experience better than mine. More

Always Helpful They are a great group of people and always helpful. Been with them for 3 years never any issues. They even sponsored my son's football team when he w They are a great group of people and always helpful. Been with them for 3 years never any issues. They even sponsored my son's football team when he was in high school. More

Professional I went in for an oil change and there was only one Service Advisor at the time however he handle everything going on very well and as quickly as he co I went in for an oil change and there was only one Service Advisor at the time however he handle everything going on very well and as quickly as he could. More

Quick and easy! My car buying experience was great! Scotty was a great person to work with and he made the whole experience fun and easy. Even being new, he went abov My car buying experience was great! Scotty was a great person to work with and he made the whole experience fun and easy. Even being new, he went above and beyond to make sure that I got everything that I requested. There are great people at this dealership and I couldn’t have asked for better service. Thank you Scotty for all that you did!!!!! More