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Mark Mazda Scottsdale - Service Center

Scottsdale, AZ

4.4
74 Lifetime Reviews • Review Dealership
Call Service Center (480) 748-4400

74 Reviews of Mark Mazda Scottsdale - Service Center

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October 22, 2020

"Craig was made my first service experience with Mark..."

- Fugazi007

Craig was made my first service experience with Mark Mazda perfect! Very knowledgeable and friendly. He took what could have been a nerve racking and expensive scenario and offered great solutions and affordable options to make me a lifetime customer, thanks Craig!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Craig McClanahan
5.0
Other Employees : Craig McClanahan
Report | Print
Oct 26, 2020 -

Mark Mazda responded

Hi there! We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us.

Helpful 1
September 23, 2020

"Jon was FABULOUS! You have a new customer! He was..."

- Gpz92

Jon was FABULOUS! You have a new customer! He was cheerful and kept me informed which is most important - communication! Thank you for making this so easy.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jon Kroll
5.0
Report | Print
Sep 25, 2020 -

Mark Mazda responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. The Mark Mazda team

Helpful
July 01, 2020

"Robert was very friendly and respectful. I am very glad I..."

- My New Minivan

Robert was very friendly and respectful. I am very glad I brought my Mazda at Mark Mazda. From now on I will always take my Mazda to Mark Mazda. Service is fairly priced.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert Alaniz
5.0
Report | Print
Jul 07, 2020 -

Mark Mazda responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Mark Mazda Scottsdale was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. The Mark Mazda team

Helpful
June 03, 2020

"Robert was friendly respectful and efficient.I wont take..."

- ladyllopez56

Robert was friendly respectful and efficient.I wont take my Mazda anywhere else. I do not leave here feeling taken advantage of . Service is fairly priced. Thank you Mr.Alaniz!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert Alaniz
5.0
Report | Print
Jun 08, 2020 -

Mark Mazda responded

Thank you for taking the time to write this review. We are pleased to hear that Robert was able to provide an efficient and overall positive experience. Best, The Mark Mazda team

Helpful
April 30, 2020

"Robert A in service has my business! Fast and friendly!..."

- steph

Robert A in service has my business! Fast and friendly! dropped my car off.. hopped in a loaner.. ran my errands and got the text that my car was done.. headed back to the dealership.. and my car was waiting for me. great experience!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert Alaniz
5.0
Report | Print
May 05, 2020 -

Mark Mazda responded

Steph, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Robert does for Mark Mazda Scottsdale and our customers. Hope to see you again soon! The Mark Mazda team

Helpful
April 26, 2020

"Robert was on top of everything and made sure I was taken..."

- Lindsay

Robert was on top of everything and made sure I was taken care of while I was getting an oil change free of cost due to being a healthcare worker. Even though I wasn’t charged, they made sure to give me exceptional quality service.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert Lemon III
5.0
Report | Print
Apr 28, 2020 -

Mark Mazda responded

Thank you for sharing your experience with us, Lindsay. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Mark Mazda team

Helpful
November 19, 2019

"Best Service Advisor"

- Stacey Gess

If you want fast, friendly service then head to Mark Mitsu in Scottsdale... Craig McClanahan from the service team was polite, knowledgeable and professional. The prices were as competitive as any shop in town and considering the quality of work from skilled technicians at a dealer; you can't beat the value! So glad I found my new service H.Q. :)

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Craig McClanahan
Report | Print
Nov 19, 2019 -

Mark Mazda responded

Thank you for the kind feedback, Stacey! We are pleased to hear you enjoyed your experience with us. Please reach out if there is anything else we can do for you! Michelle Freese Michelle.freese@markkia.com CRM

Helpful
October 19, 2019

"Exceptional customer service "

- Aloreto

Craig from the service department was awesome! Very helpful when it came to my SUV service needs. I’ve never had a bad experience with the service department. Craig definitely went the extra mile

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Craig McClanahan
Report | Print
Oct 21, 2019 -

Mark Mazda responded

Hi Aloreto, thank you for taking the time to review Mark Mitsubishi! We appreciate your time and business. Michelle Freese Michelle.freese@markkia.com CRM

Helpful
October 18, 2019

"Transmission"

- Mitsubishi Outlander

Transmission service was done. Service advisor was able work out a good deal. Service was done promptly. Great customer service. I am happy with the service.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Service advisor
Report | Print
Oct 21, 2019 -

Mark Mazda responded

That is great to hear! Thank you for taking the time to review Mark Mitsubishi. Please feel free to reach out if you need anything else. Michelle Freese Michelle.freese@markkia.com CRM

Helpful
October 12, 2019

"Replacement part"

- murf

After the piece was at the shop I was able to have a quick appointment to have it taken care of. My car was in and out of the shop fast and I loved having the car washed!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert Lemon III
5.0
Other Employees : Craig McClanahan
Report | Print
Oct 21, 2019 -

Mark Mazda responded

Hi Murf, thank you for reviewing Mark Mitsubishi! We appreciate your time and business. Michelle Freese Michelle.freese@markkia.com CRM

Helpful
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