Mark Mazda

I had a very nice experience as Brandi was very helpful and pleasant to deal with. I dropped off my car for service in the morning then was taken to work by the shuttle. Later that afternoon I was called and pleasant to deal with. I dropped off my car for service in the morning then was taken to work by the shuttle. Later that afternoon I was called that my car was ready and I picked it up, so it was all very easy. More

Called dealership regarding $6,000 minimum trade-in on any car as I had 2 daughters in college - one of whom desperately needed to get out of the 1993 "whooptie" she was driving. The process was explaine any car as I had 2 daughters in college - one of whom desperately needed to get out of the 1993 "whooptie" she was driving. The process was explained to me, and an appointment was set for the following Sunday (the only day both girls could get off work in Flagstaff, where they go to NAU). The salesperson I was to work with was called out of town for an emergency, and before I ever even left the house, I got an e-mail from the dealership letting me know this and letting me know the name of the alternate salesperson -'Dublin' O'Murchu. Dublin then called me to introduce himself and assure me that we would still be well taken care of. To say we were care for was an understatement. My daughters are 20 and 21, so let's face it, financing was going to be an issue. I could not co-sign for them, so it was on the dealership's shoulders to get this deal through and get my daughters in quality, affordable new cars....ones that could be paid (or almost paid) before they got out of school, so that when they entered the workforce, they had reliable, PAID-FOR transportation and could concentrate on repaying student loans. Long story short, they got it done...and it was a long story. Dublin even called in the 'big boss' of financing - who left his one day off at the golf course - and stayed until 9:30 that night to get this deal done. In the meantime, Dublin made sure the girls understood their cars, their maintenance schedules, their warranties....everything! I can't thank everyone enough, and it was WELL worth a drive over from Surprise! More

I was very please with the timeliness of setting the appointment as well as receiving a quote for the work to be done. Brandi was very thorough to explain what needed repair and the costs involved to g appointment as well as receiving a quote for the work to be done. Brandi was very thorough to explain what needed repair and the costs involved to get my approval. More

Matty did an excellent job and provided top notch service. We appreciated the quick financing experience and every effort that was made to help our experience be a pleasant one. service. We appreciated the quick financing experience and every effort that was made to help our experience be a pleasant one. More

I saw a vehicle listed on-line and filled out a pre-approval form. The following morning Mandy called to see if there was a specific vehicle I had in mind, if I had a trade and such. After informin pre-approval form. The following morning Mandy called to see if there was a specific vehicle I had in mind, if I had a trade and such. After informing her of my goals, she returned the call within a few hours telling me it was workable. When I got to the dealership I was greeted by a friendly guy named Alberto. Mandy then had Alberto take the test drive with me which went well. After a quick appraisal of my old trade we decided to do the deal without it and there were no surprises or unexpected fees in addition to the usual and customary fees one would expect. All in all the service was friendly, the pricing was fair and the process was easy. I would buy another car there and probably will within the next few years. That's the best recommendation I would give. More

Aaron was great to deal with made an impossible deal happen and i drove off in my 2012 Mitsubishi Lancer Evolution at the end of the day. Great experience overall. happen and i drove off in my 2012 Mitsubishi Lancer Evolution at the end of the day. Great experience overall. More

I recently purchased a used 2007 Mitsubishi Galant. I flew into Phoenix and needed a car that day, and everyone I talked to at this dealer was both helpful and friendly. The dealership was real easy to flew into Phoenix and needed a car that day, and everyone I talked to at this dealer was both helpful and friendly. The dealership was real easy to find and not far from the airport. I had researched their website and picked out a few options. I was disappointed when I initially arrived to find the car I wanted most was not exactly up to par, as it had been advertised. However, the salesman was glad to show me all other used vehicles in my price range. He was very helpful in assisting my search and only showing me vehicles in that range. The initial offer (after taxes and fees) ended up being way higher than the initial quoted internet price, but after some negotiating we met somewhere closer in the middle. They also offered some pizza for lunch. Financing went smooth. Overall, they were very friendly and helped me find a suitable car. More

We called this dealership to find out if they could help us. My daughter needed a car and she had some hurdles to get over. She had a large down payment with some credit issues. We were told that this de us. My daughter needed a car and she had some hurdles to get over. She had a large down payment with some credit issues. We were told that this dealership would be able to help us, no problem. After going to the dealer 5 days in a row, I finally had had it and told them to just forget it at which they jumped up and started working on getting us a car. The paperwork was done and we drove off the lot. Unfortunately we had an empty tank and had to stop for gas on the way home. Several days later I realized that the tire valve stems had no caps. I had asked the dealership to make sure they replaced them. I also noticed that the Galant name on the car was broken, it read Galan. There is also a cracked headlight. We didn't contact the dealer because I knew we had to go in to pick up the plate. It is 30 days later and we still don't have a plate, the paperwork showed the wrong address to send the payment so the payment is lost. Apparently Chuck knew the address was wrong but failed to contact Kisha until after the payment was past due. Kisha paid with a money order so it isn't as simple as stopping payment on a check. The bank assured Kisha that the money order would be forwarded to the correct place. So far, it has not. Kisha traded in her Dodge Durango which had to be picked up from Earnhardt Dodge. We got a call from Earnhardt wanting to know why it wasn't picked up. We gave them your phone number. Got a call today from you saying you can't find the Dodge. This whole experience has been awful. When we were waiting around the dealership we were treated as though we had a disease after the 2nd day. It was obvious that everyone was tired of us and wanted us to just go away. When Kisha had to go into the dealer by herself she was ignored and when she finally got someone's attention and they got Chuck to come out he was condescending and rude to her. She is 26 and this is her car, she is the customer. She should be treated as one. Your showroom is the epitome of minimalist with very little offered to the customer for comfort. There is no waiting area, strangely, you make people wait a lot. I originally felt that I would return to purchase a car from Jack but after this I will not do any business with Mark Mitsubishi again. Jack was courteous for the most part and really out of the loop for the bulk of the transactions. Apparently once the customer agrees to a vehicle they get turned over to finance where they get lousy service. This was the worst experience I've ever had purchasing a car ever. More

Ciaran was a fabulous person to work with. No high pressure, pushy twisting of facts, all-about-making-the-sale attitude...just a straight-forward, honest, knowledgeable presentation in a kind, gentle pressure, pushy twisting of facts, all-about-making-the-sale attitude...just a straight-forward, honest, knowledgeable presentation in a kind, gentle, soft-spoken manner. Steve the Finance Mgr worked very hard to get me into my car for a great, fair, affordable price. I would recommend Ciaran at Mark Kia/Mitsubishi to anyone. He's wonderful!! Thank you, "Dublin", for a pleasant experience with you & for my new Galant. More

Great customer service. Very flexible, willing to work with me and the extended warranty company. Car done on time as promised. Transportation to and from home was provided, and the courtesy van driver with me and the extended warranty company. Car done on time as promised. Transportation to and from home was provided, and the courtesy van driver was extremely friendly as well. Best overall service experience I've had in years. More