Mark McLarty Ford

Great repair service I called and they got me right in for repairs when a warning light came on in my MKX. Car was running well after repairs and looked brand new after th I called and they got me right in for repairs when a warning light came on in my MKX. Car was running well after repairs and looked brand new after the Lincoln wash! Took a few days to get a part but overall great service. More

Great & fast The need for work was unexpected but Justin Habel quick to get it in and work done in timely manner, loaner vehicle was provided & greatly appreciate The need for work was unexpected but Justin Habel quick to get it in and work done in timely manner, loaner vehicle was provided & greatly appreciated because had important errands to accomplish! More

Sales Staff Excellent sales staff to work with me to get me in the the vehicle I wanted!! I highly recommend them for anyone that is searching for a vehcle Excellent sales staff to work with me to get me in the the vehicle I wanted!! I highly recommend them for anyone that is searching for a vehcle More

Oil change Just had an oil and filter change done. Was done in a timely manner. A porter with clean hands should bring the vehicles back to the customers. I had Just had an oil and filter change done. Was done in a timely manner. A porter with clean hands should bring the vehicles back to the customers. I had some dirty smudges on console and steering wheel when returned by technician. More

My advisor was very professional My review of service was great. Very timing and consistent. I will return on another service thanks for being friendly and bussiness oriented. Your tr My review of service was great. Very timing and consistent. I will return on another service thanks for being friendly and bussiness oriented. Your truly, Jermaine Lewis More

Great experience Always quality service when I take my vehicles in to get serviced. Sales associates are knowledgeable and what they’re talking about and never push Always quality service when I take my vehicles in to get serviced. Sales associates are knowledgeable and what they’re talking about and never push on recommended services on you More

Professional and knowlegable service rep. Service rep Allen Buck did an awesome job from the first phone call to get my truck in and answering my questions. It was inevitable there would be a Service rep Allen Buck did an awesome job from the first phone call to get my truck in and answering my questions. It was inevitable there would be a time frame delay due to the 4th of July holiday. Per my request I asked Allen to keep me updated with progress or delays. He did that and then some. And... Had my truck back to me a day earlier than anticipated, so a shout out to the "wrenches" in the shop as well. Thanks Allen! More

Delayed but good service I had to wait 1hr 30 min for the 10K servicing of my 2017 C-Max. There was an apparent bottleck at the oil change station. However, Justin got my car I had to wait 1hr 30 min for the 10K servicing of my 2017 C-Max. There was an apparent bottleck at the oil change station. However, Justin got my car processed quickly, and I was made comfortable during the wait. More

Room for improvement We have done business with this dealership for many years. From when it was Moore Ford until now. We have purchased well over a million dollars in inv We have done business with this dealership for many years. From when it was Moore Ford until now. We have purchased well over a million dollars in inventory from it over the years and currently run 10+ vehicles through it regularly for service. It has seemed as of late like there is a $1,500 dollar quota they try to meet every time we roll through there. When we express concern over the high price, we are normally able to get two or three hundred dollars knocked off. I don’t think we should have to ask for lower prices when we have been such long standing customers and spent so much here over the years. I think it would help a lot if Ford did a better job of standing behind it’s vehicles and owning up to the problems they have. The truck this service is involving has just surpassed $16,000 spent on issues it’s had. Front end rebuilt twice, bad urea heater, bad urea sensor, complete new air conditioner, blown turbo lines, body mounts replaced from rotting out, fuel sensors and switches going bad and the list goes on. It has less than 90k miles on it. We will most likely be moving our business to GMC for 3/4 ton trucks and bigger for this reason. The problem that was addressed on this visit literally started the day I picked it up from the previous visit. I told them I thought it probably related to the earlier visit or possibly something they did during the earlier that caused it. They said it wasn’t related, but the timing seems awful strange to me. I really think there is a lot of room for improvement in this whole situation. Just to be clear, Justin has been great to work with. I think these issues are a deeper problem that he has no control over. More

Thanks, y’all! Always a pleasure to get exemplary service from Ray Lay and Tia and gang ! Y’all are the best( and all the people know it!!) Always a pleasure to get exemplary service from Ray Lay and Tia and gang ! Y’all are the best( and all the people know it!!) More