Mark McLarty Ford

Way too long I waited almost 2 hours for an oil change, tire rotation and air filter change. The technicians left greasy, dirty handprints all over my truck as wel I waited almost 2 hours for an oil change, tire rotation and air filter change. The technicians left greasy, dirty handprints all over my truck as well. I’ve had better service from establishments with a lot less money than McLarty. Very disappointed. More

Service Department and Michael Betts is great to work with! This store is very organized with the help of Michael Betts! He is very organized and efficient and always a pleasure to work with, look forward to a This store is very organized with the help of Michael Betts! He is very organized and efficient and always a pleasure to work with, look forward to a long term partnership. Shout out to David Hanson and Keith Caldarera!! More

Love the service They are friendly and nice they welcome people in they help you soon as you walk in the door and they have wonderful service. Thank you very much y They are friendly and nice they welcome people in they help you soon as you walk in the door and they have wonderful service. Thank you very much your service I greatly appreciate it More

Excellent experience Mrs. Wilson has always made my experience in the service center comfortable. I consider her my personal service advisor. I would definitely recommend Mrs. Wilson has always made my experience in the service center comfortable. I consider her my personal service advisor. I would definitely recommend her to family and friends. More

Great service and great people They had great customer service and great employees and they were every helpful and same thing with the parts department and I was super thankful They had great customer service and great employees and they were every helpful and same thing with the parts department and I was super thankful More

Easy in & out service. Justin takes care of me.I had an appointment for 10:00 and was out by 11:00. Justin explained what was done & why. Fast check out. Justin takes care of me.I had an appointment for 10:00 and was out by 11:00. Justin explained what was done & why. Fast check out. More

Quick, effective, satisfied Been having issues with my new truck and between service and sales they have been helpful. Hopfully it’s fixed now and I don’t have to come back but i Been having issues with my new truck and between service and sales they have been helpful. Hopfully it’s fixed now and I don’t have to come back but if I do I know I will be taken care of More

Check Engine Light I just want to thank Lee and Justin for being the utmost helpful people I have encountered at McClarty Ford. My check engine light came on one Friday I just want to thank Lee and Justin for being the utmost helpful people I have encountered at McClarty Ford. My check engine light came on one Friday and I called the service department. The initial contact that I spoke with was Nicole and I informed her of my problem of which she responded in a rude way and told me that it’s a car and that’s it’s man made. Well I’m pretty sure that not comforting to a customer and not helpful at all to the situation so I hung up and called back to speak with the service manager who was very nice and understanding. He advised me to bring my car in that Saturday morning so that they could run a diagnostic test to find out what the issue was and by the way Nicole told me there was no one to do that on a Saturday. I brought the car in and was told what the issue was and I was only my warranty by 800 miles of which Lee told me that he would see if Ford would make an exception. They kept me informed along the process of submitting paperwork to Ford and decided that they would cover the cost of my repair. I am so grateful that they were very caring and that they helped take the pressure off of how I was going to pay for the repair. I have since gotten an extended warranty that I didn’t think I would need because I purchased a brand new car. Well I have learned that they too can have problems. Thank you all so much for caring and being so professional in handling my situation. God Bless you both Lee and Justin!! More

My review The tattooed receptionist appearance kinda put me off when we came to pick up our Edge. Everyone else gave a completely professional aura. Great deale The tattooed receptionist appearance kinda put me off when we came to pick up our Edge. Everyone else gave a completely professional aura. Great dealership vibes so far. More

My car was in for a recall and some air conditioner work. Im not feeling really good today so thank you for the car rental while my car was in for recall work plus some other work too. Im not feeling really good today so thank you for the car rental while my car was in for recall work plus some other work too. More