Mark McLarty Ford

Very professional experience and excellent service Allen is very professional and knowledgeable service representative . He had took care of my vehical complication in very professional way which wa Allen is very professional and knowledgeable service representative . He had took care of my vehical complication in very professional way which was not taken care by crane ford service department . I was directed by ford head quarter to Mark Mclarty Ford and My case was given to Allen in service department . Thank you very much Allen for taking care of my F150 Raptor . More

Superior The service was GREAT!!! Very little wait time!! The employees were very nice and accommodating. Explaining what they did was easy to understand and The service was GREAT!!! Very little wait time!! The employees were very nice and accommodating. Explaining what they did was easy to understand and a overall excellent job. More

Service Everything was explained in detail. The wait time was satisfactory. Did not have an appointment but was seen as soon as I arrived. Happy with Justi Everything was explained in detail. The wait time was satisfactory. Did not have an appointment but was seen as soon as I arrived. Happy with Justin. More

Great service Thanks to Justin and Rick for the amazing service on my Ford Escape. You guys are awesome! I would recommend them 100%. Fast Service, quality work! Thanks to Justin and Rick for the amazing service on my Ford Escape. You guys are awesome! I would recommend them 100%. Fast Service, quality work! More

2019 Liftgate Nichole, Was an absolute joy to deal with. Even though the place was very busy she took the time to listen to my problem and then made sure the fix Nichole, Was an absolute joy to deal with. Even though the place was very busy she took the time to listen to my problem and then made sure the fix was correct and then explained to me about what was necessary to accomplish the repair. Great job. More

Exceeds expectations They are always curtious and get finished on time. The service is excellent and the staff keeps you well informed on the work being performed. Thanks! They are always curtious and get finished on time. The service is excellent and the staff keeps you well informed on the work being performed. Thanks! More

I drive 40 minutes to this service department The service department is fast and thorough. Excellent quality. The Service Advisor Justin Habel is really able to get thing s taken care of. I driv The service department is fast and thorough. Excellent quality. The Service Advisor Justin Habel is really able to get thing s taken care of. I drive 40 minutes to this service department instead of using my local dealership because they're just better. More

Didn't honor Warranty; Lied about work needed. I had brakes repaired on my truck a few years back. Last year, I took my truck in for an oil change, and Jimmy Veuleman told me that I needed brakes. I had brakes repaired on my truck a few years back. Last year, I took my truck in for an oil change, and Jimmy Veuleman told me that I needed brakes. I told Jimmy Veuleman that I just had my brakes done and they should be under warranty. Jimmy Veuleman did see where they were supposed to be under warranty. Jimmy Veuleman told me to bring my truck back with an original copy of my receipt. I asked if the receipt was not in their system. Jimmy Veuleman said it was, but that I had to have my original receipt for warranty work. I took my truck in to have the work completed, but I forgot my original receipt. Jimmy Veuleman called me and told me that I had to have my original receipt before they could start the work. I went home on my lunch break to get the receipt, and I took it to Jimmy Veuleman. Jimmy Veuleman told me that someone else had showed him how to find the original receipt in their system. So he didn't need my original receipt after I had left work in Little Rock, drove to Sherwood to get the receipt, and took it to the dealership. Later that day, Jimmy Veuleman called me and said that my calipers had gone bad, and my rotors were destroyed. Jimmy Veuleman said that because of that, he couldn't warranty my brakes. Jimmy Veuleman said the repair would cost $1100. I told Jimmy Veuleman to finish the rear brakes that weren't under warranty, and I would pick up my truck later. I payed for the rear brake repair, and I took my truck in for a second opinion. Discount Tire and Brake in North Little Rock told me that I simply needed brake pads and my rotors turned. I asked if the calipers were bad. They asked why would I ask that and if i had noticed the brakes sticking. I said no, and that a Jimmy Veuleman at a dealership told me that. He said he would reinspect the calipers to insure they were working properly. They were fine. So in order to renege my warranty, Jimmy Veuleman lied about additional work needing to be completed. More

Great Service My wait was longer than expected but since I didn't choose to set up an appointment it was fine. I do suggest setting up an appointment with the pers My wait was longer than expected but since I didn't choose to set up an appointment it was fine. I do suggest setting up an appointment with the person you choose to work with Great People!! Great Service!! More

Repeat customer We have purchased 4 trucks from North Point/Mclarty in the last 8 years. Never had any issues in any department. We'll be return customers always We have purchased 4 trucks from North Point/Mclarty in the last 8 years. Never had any issues in any department. We'll be return customers always More