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Mark McLarty Ford

North Little Rock, AR

4.4
823 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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4400 Landers Rd

North Little Rock, AR

72117

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Showing 823 reviews

July 10, 2018

Knowledgeable and courteous The service department was very knowledgeable. The tech found a pollen filter that went through the vents of my car that needed replacing. From the lo More

by JOANNE.CHATELAIN
Recommend Dealer
Yes
Employees Worked With
Justin Habel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2018 -

Mark McLarty Ford responded

Joanne, thank you for sharing your positive feedback with us! We are glad to hear you had an overall great experience with our service team! We appreciate you!

July 10, 2018

Fast Quick Service The Service was Fast and got my Vehicle back on the Road . I was Extremely Dissappointed that My Truck Broke Down 4000 miles out of Warranty. I’ve Dri More

by GMCATES1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Habel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alfonso Guevara
Jul 10, 2018 -

Mark McLarty Ford responded

Thank you for your feedback! We are glad to know our service team was able to give you fast service so you could be back on the road! We appreciate you and your business!

July 10, 2018

Oil disappearing from engine & squeaky side view mirror $ 1,000 to replace squeaky side view mirror? I don't think so! Doesn't this sound a little ridiculous if mirror has no apparent damage? More

by STMORGAN6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Buck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2018 -

Mark McLarty Ford responded

We are sorry to hear you had a less than exceptional experience with us. We will send your review to our management team to look into the situation. We do strive for quality customer service and appreciate you. If you would like to reach out to Tami Dick, our Customer Relations Manager, her information is: tdick@mclartyauto.com or 501-955-5342. Again, we sincerely apologize for the inconvenience.

July 09, 2018

Nice Folks, Service Poor I ran over a board and had a leak in one of my four new tires I purchased there. It was check 2-3 times and couldn’t find leak. Went back second time More

by Lakelady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Habel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Do not know names of the 2 that did the actual work.
Jul 09, 2018 -

Mark McLarty Ford responded

We sincerely apologize for your experience. We will alert our management team of this situation regarding checking your tires and investigate further. We do strive for quality customer service and appreciate your honest feedback. If you would like to reach out to Tami Dick, our Customer Relations Manager, her information is: tdick@mclartyauto.com or 501-955-5342. Again, we are sorry for the inconvenience this has caused.

July 09, 2018

Great service Very friendly and helpful. The process for rental was also quick and painless. I lost my key fob. Had the vehicle towed to their shop and they dropped More

by DUSTIN.FORGY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Veuleman
Jul 09, 2018 -

Mark McLarty Ford responded

Dustin, thank you so much for the positive feedback! We love hearing you had a great experience with our service! We appreciate you and your business!

July 09, 2018

2019 MKT Buy 3rd Vehicle I've purchased thru this dealership and they have always made me feel comfortable and appreciated as a customer. Bill Carter is a joy to More

by EGPEREZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Lay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Carter
Jul 09, 2018 -

Mark McLarty Ford responded

Thank you so much for being a loyal customer! We love hearing you had another great car-buying experience with Bill and our sales team! We do appreciate you and all your business! Glad to have you as part of the McLarty Family! Thanks again!

July 09, 2018

Great services Thank you McLarty Ford for your services department we had a seat problem and Allen Buck related a recall to us . Went in and had our problem fixed i More

by VETA123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Buck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2018 -

Mark McLarty Ford responded

We are happy to know we were able to save your vacation and fix the problem with our vehicle! We appreciate you and your positive feedback! Thank you again for your business!

July 07, 2018

Very professional service Service was done in a very reasonable time Tia was very helpful and easy to talk to about getting my truck serviced I gave her a 5 star rating for her More

by walkerdonald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tech who did service , Tia McLoud
Jul 09, 2018 -

Mark McLarty Ford responded

Thank you so much for the positive feedback, Donald! We are happy to hear you had a great and professional service experience with Tia and our team! We appreciate you!

July 07, 2018

Rude sales Looking at a 2018 Ford Escape which was listed on the big tv board outside. It was listed for 17xxx. Everytime the salesman came back trying to up cha More

by Lemke83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Can not remember his name but he was a younger guy
Jul 08, 2018 -

Mark McLarty Ford responded

We are very sorry to hear about your experience with us. We do strive for quality customer service and will send your review to our management team to investigate further. We appreciate your honest feedback. If you would like to reach out to Tami Dick, our Customer Relations Manager, her email is tdick@mclartyauto.com or phone 501-955-5342. Again, we sincerely apologize for the inconvenience.

July 06, 2018

Less than 100 miles I had recently bought a Nissan 350z from this dealer, it looked good in photos and Carfax was clean. I was buying it from out of state all the way fro More

by Maximilianlazzari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Roman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2018 -

Mark McLarty Ford responded

We sincerely apologize for your experience with us. We do strive for quality customer service and appreciate your honest feedback, as it will help us grow in the future. We are forwarding your review to our management team to investigate the situation further. If you would like to reach out to Tami Dick, she would be glad to help you- her email is tdick@mclartyauto.com. Again, we are very sorry for the inconvenience and frustration this has caused.

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