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Mark Sweeney Buick GMC
Cincinnati, OH
33 Reviews
Mark Sweeney was born into a legendary automotive family where his grandfather, Walt Sweeney Sr. was known as the first used car dealer in CINCINNATI. Mark opened his first dealership, Walt Sweeney Pontiac-GMC in 1991 in Queensgate, it was named after his father. Mark acquired the Buick franchise in 2005 following the death of CINCINNATI icon Marge Schott, and he opened this current location on Highland Ave. October 2007.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 33 reviews
April 22, 2014
It's not their problem Purchased a 2010 used car from this dealership for around $22k. Problem started on day one. - The tire sensor light came on as I was driving the car Purchased a 2010 used car from this dealership for around $22k. Problem started on day one. - The tire sensor light came on as I was driving the car home from the lot. - I learned the heated seats didn't work. (The panel to access the heated seats was off when I looked at the car, that should have been a red flag for me). - The sticker on the car window implied it had a 3,000, 3 month warranty on the car. After repeated attempts to resolve the issues with the dealership and my sales man, the response I got was there wasn't a problem when they sold me the car. In addition to the issues, the questions about the warranty were ignored. I guess when your not mean enough you are just blown off. I eventually took the car somewhere else to get the sensor light fixed and found out that "someone" ducked taped broken tire sensors to the two right side tires and I'm now I'm out $392. I understand when you buy a used car, you are buying just that. However, the lack of concern or attempt to resolve the problems I discovered within 3 days of purchasing the car is the reason I give them a poor rating. The was no customer service after the sell. I have purchased many vehicles from Performance in Fairfield and had excellent service. I ventured out this one time because I was looking for this particular car and regret it. The quality of service after the sale is incomparable. I still haven't had the heated seats fixed, afraid to find out what that is going to cost me. More
by jenkali
Employees Worked With
Salesman
September 01, 2010
I bought a 2004 BMW from them on June 7, 2010. I purchase the warranty on it that hasn't paid for anything. I have paid $2500.00 in repairs to this car. Jake Sweenty BMW has had my car for a mth and they don the warranty on it that hasn't paid for anything. I have paid $2500.00 in repairs to this car. Jake Sweenty BMW has had my car for a mth and they don't think they can fix it. I will never buy ANYTHING from them again. I have a car that can't be fixed with a five year note on it. I very unhappy. More
by meray7
Employees Worked With
Mark Benz
January 22, 2009
I purchased a 2006 certified Pontiac G6 from Mark Sweeney Pontiac in Cincinnati, Ohio. The used Pontiac G6 seems to be a good dependable vehicle after a months usage. The GM product is not why this review is Pontiac in Cincinnati, Ohio. The used Pontiac G6 seems to be a good dependable vehicle after a months usage. The GM product is not why this review is being written. The problem with the buying experience began after I drove the vehicle away from the dealership. I noticed that I had been given only one key for the vehicle. I immediately called the saleperson who informed my that he would look for the other key and call me. Well after a week with no return phone call, I called him. And he basically told me that they couldn't find it and wouldn't replace it as it was there policy only to provide what they had. I guess this is why the car had less than a quarter of a tank of fuel when I left the dealership. This dealer is cutting all corners possible to line their own pockets. You would think that after buying a $13000 certified used vehicle, a dealer would offer to make a second key. What do you think this dealer will do when you take a vehicle in to be serviced? In my opinion, they will try to take you to the cleaners if they can, since they took me for a $50 key. More
by gzvmjz
Employees Worked With
Bob Zurlinden
