Purchased a 2010 used car from this dealership for around $22k. Problem started on day one.
- The tire sensor light came on as I was driving the car home from the lot.
- I learned the heated seats didn't work. (The panel to access the heated seats was off when I looked at the car, that should have been a red flag for me).
- The sticker on the car window implied it had a 3,000, 3 month warranty on the car.
After repeated attempts to resolve the issues with the dealership and my sales man, the response I got was there wasn't a problem when they sold me the car. In addition to the issues, the questions about the warranty were ignored. I guess when your not mean enough you are just blown off. I eventually took the car somewhere else to get the sensor light fixed and found out that "someone" ducked taped broken tire sensors to the two right side tires and I'm now I'm out $392.
I understand when you buy a used car, you are buying just that. However, the lack of concern or attempt to resolve the problems I discovered within 3 days of purchasing the car is the reason I give them a poor rating. The was no customer service after the sell. I have purchased many vehicles from Performance in Fairfield and had excellent service. I ventured out this one time because I was looking for this particular car and regret it. The quality of service after the sale is incomparable. I still haven't had the heated seats fixed, afraid to find out what that is going to cost me.