Mark Thomas Ford Inc.
Cortland, OH
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Very helpful and accommodating!Also pleasant to deal Very helpful and accommodating! Also pleasant to deal with! Quick turnaround in switching vehicles! Took care of turning in my leased car and hand Very helpful and accommodating! Also pleasant to deal with! Quick turnaround in switching vehicles! Took care of turning in my leased car and handling the paperwork! More
Tom and Steve are the best, trustworthy and fair. Great dealership, great selection , Todd is finance is a pleasure working with as well. Good people dealership, great selection , Todd is finance is a pleasure working with as well. Good people More
Mark Thomas staff was extremely helpful and knowledgeable about all of our potential choices. They were very patient and when we made our final choice it’s was one of the easiest dealership purchases we have about all of our potential choices. They were very patient and when we made our final choice it’s was one of the easiest dealership purchases we have ever made! Thanks again for the good car buying experience! More
car fax showed the roof to have damage,salesman don said no problem found i should have taken a step ladder to check the roof myself.the brush touched a large area. paint still flaking, a hack job. they ha no problem found i should have taken a step ladder to check the roof myself.the brush touched a large area. paint still flaking, a hack job. they had to know about the problem. i would expect this kind of service from a buy here pay here lot, not a ford dealership! More
Steve is excellent and exceptional. Todd is the best . I am very pleased with my next vehicle. I have bought my last five cars from him and will always purchase from here am very pleased with my next vehicle. I have bought my last five cars from him and will always purchase from here More
Excellent Experience- Tom Jr went the extra mile! I recently purchased a Ford F150 (my first truck!) from Mark Thomas Ford. This was my first vehicle I bought from them, and after my experience I wil I recently purchased a Ford F150 (my first truck!) from Mark Thomas Ford. This was my first vehicle I bought from them, and after my experience I will be a long time customer. Tom Jr. made everything simple, and I felt like I was a priority to him. He got back to me quick, and was up front about everything. What impressed me the most is that he realized how special this buying experience was, and he wanted to make it perfect for me. Just to sum it up, I watched him go into the service department and he helped put my bed liner and vinyl cover on. He was in the back of the my truck getting his hands dirty when he didn't have to. I look forward to working with Tom in the future! More
Jason Banic Jason was very dedicated to helping me find a car, even though my situation was way less than desirable! He put in a great deal of time when other's Jason was very dedicated to helping me find a car, even though my situation was way less than desirable! He put in a great deal of time when other's basically told me they could not do anything. More
Great! Jason is a great salesman!! Jason was a great salesman that made the transaction very easy & stress free! I've since referred him to family & friends who are also very happy with Jason was a great salesman that made the transaction very easy & stress free! I've since referred him to family & friends who are also very happy with the vehicle & terms! Unlike other dealerships you get the best price the 1st time at mark thomas! More
Purchased 2015 Subaru I recently Purchased a 2015 Subaru from Jason @ Mark Thomas & could not be happier with the total experience. Everyone was great from sales, finance, I recently Purchased a 2015 Subaru from Jason @ Mark Thomas & could not be happier with the total experience. Everyone was great from sales, finance, management, & owner etc....this was my 2nd purchase from Mark Thomas but did some price comparisons & the pricing was more than competitive, the vehicle was in much better condition than competitors or even a couple private owners and could not even find a comparable vehicle. I would definately recommend them to anyone out car shopping!! More
Beware of Bob Mines Went to this dealer to look at a 2008 F-250 King Ranch. I was originally being helped by Jim Goddard, which seemed to be a decent guy. I told him I wa Went to this dealer to look at a 2008 F-250 King Ranch. I was originally being helped by Jim Goddard, which seemed to be a decent guy. I told him I was interested in the truck, but it needed tires (low tread / dry rot), and the chrome on the grill had wrinkle up and was about to peel off. It also had a stereo that wasn't working. I asked Jim if he was going to be there the next day, and he told me 'no', and passed me off to Bob Mines. This is where it went down hill. I told Bob I was interested, but had concerns about the tires, the grill, and the fact the stereo didn't work. He acted like I was an idiot and had too much expectations of a used vehicle. He told me that it was a 'used truck'. I asked him if this was a 'take it as it is or leave it deal', and he told me they price their trucks accordingly, and that's why they sell so many. He had no interest in working with me to deal with the $100 grill and a set of tires. I walked him over to my Excursion I wanted to trade, and showed him the shiny flawless grill, and newer tires, and asked why I would want to trade him that for the F-250 in the condition they were trying to sell it in. I'm shocked this man's on the payroll. He lost the dealer a sale, and from looking at the reviews, he's caused the dealer to lose others. Such a shame. Of all the vehicles I've bought over the years, this is the first dealer that wouldn't work to make the vehicle right before it left the lot. This is more typical of small shady dealers you find, not of a major dealerships. More

