Markley Motors

Over promised, under delivered Was told our van would be fixed by Tuesday. Parts were delivered late, wrong parts were delivered. Thursday it was "done", but the issue was not fixed Was told our van would be fixed by Tuesday. Parts were delivered late, wrong parts were delivered. Thursday it was "done", but the issue was not fixed correctly. Won't be using this service department again. More

Enjoyable, Low-Pressure Experience Markley Honda is a top-notch operation. Personable staff, pleasant and clean surroundings, and skilled technicians. I had several aftermarket accessor Markley Honda is a top-notch operation. Personable staff, pleasant and clean surroundings, and skilled technicians. I had several aftermarket accessories installed on my Civic, which were done professionally and quickly. My salesman, Jay Pollock, was outstanding to work with. His low-pressure, but helpful approach made this purchase an enjoyable one. He informed me when I needed to know my options and then gave me all the time I needed to come to my own decision. When I buy a new Honda, I'm going to Markley Honda and I'm seeking out Jay Pollock to be my salesman. Also a shout-out to Tim Northburg. Between Jay and Tim, they kindly and patiently kept me in the loop every step of the journey. Since I ordered my Civic instead of buying from the stock inventory, this process was a long process, making their dedication to me and the process so much more valuable. Thanks guys. More

Poor service reps. Rude. Out of town. Called about Sat oil change on Wed. Told no appts but express service would take 2 hours at most. Arrived at 9vand told 4 1/2 hour wai Out of town. Called about Sat oil change on Wed. Told no appts but express service would take 2 hours at most. Arrived at 9vand told 4 1/2 hour wait. More

Always friendly I’ve had nothing but positive experiences with the dealership and the service center. They really try hard. When things go smoother, as they sometime I’ve had nothing but positive experiences with the dealership and the service center. They really try hard. When things go smoother, as they sometimes they always try their hardest. I brought my car in for routine maintenance Last week. They overfilled one of the tires and so I have to bring it back later in the afternoon. It was immediately addressed and apologies offered. This dealership is a little out of my way, but because they demonstrate respectful, polite and good service, I don’t mind returning. Joyce More

new CR-V The dealership is a cut above the rest with its large, clean showroom (and cookies!), wonderful sales and service departments. Extras such as the free The dealership is a cut above the rest with its large, clean showroom (and cookies!), wonderful sales and service departments. Extras such as the free car washes are much appreciated. Jason Otte is the best and so is Andrew Martinez in the service department. More

Total RIP-OFF!!! Stay away from this crook! Vehicles are way over-priced and the service department personnel treat you as if you are a total idiot! I am a retired Stay away from this crook! Vehicles are way over-priced and the service department personnel treat you as if you are a total idiot! I am a retired master-mechanic/technician. I know exactly how I should be treated and this place is not friendly at all. They knowingly sold me a defective used car at a very high price that is dangerous!!! Now I am stuck with a totally worthless car. They can make up for their dubiousness buy buying the car back at the full purchase price regardless of the years used, mileage and condition today. My opinion is...that rich people are the xxxx of the Earth! I dare you to prove me wrong! More

I've never had a good experience with the Service Department Where to begin.... so many complaints. I waited 1.5 hours before calling the Service Dept. to ask the status of the repair. I was transferred to the m Where to begin.... so many complaints. I waited 1.5 hours before calling the Service Dept. to ask the status of the repair. I was transferred to the mechanic who said work was being wrapped up... "give me about half an hour." Fifty minutes later when standing at the service counter, I asked for an update. The service rep there checked their computer system & told me the mechanic was just typing up notes to document what repairs were made, and that it would take another 5 minutes. To expedite things, I wanted to pay for the work before the vehicle was returned to the bay. The counter guy told me the price and added "if you want your van back." The implication was that I was going to balk at the price and they wouldn't release my vehicle. He then displayed snippy and immature behavior by bruskly pushing paperwork and my credit card on the counter. I asked the rep what the estimated time is to complete the job. Rather than answer the question, he replied that "it would be another few minutes." When I said that wasn't my question, he very huffily looked up that information and told me that job is supposed to take 45 minutes. I then said I'd been there 2.5 hours. Then, as though there was some relevance to the situation, he said the mechanic''s notes said he'd left a voicemail message 1.5 hours after I dropped my vehicle off. Well.... no voicemail on my cell or on the home phone on record. The counter rep was testy when I informed him that I had no message from them (btw, I waited to submit this review until I'd had a chance to check the home phone, too). I might as well also let readers know how insensitive the staff was to my mother. We went together to have an oil change done (a scheduled appointment) and it took several hours, too. Unfortunately my mother was on supplemental oxygen (pulling a large tank on a cart.... so quite obvious that she was someone in compromised health). It was unbelievable that they took their sweet time in getting a routine job done! Bottom line: I will never again patronize Markley Motors. That saying, "Fool me once, shame on you; fool me twice, shame on me." We gave Markley Motors many chances to perform service professionally and in a timely manner..... never again. I don't know the name of the person I dealt with (but he's sort of strawberry blond, 30ish). I ahve to choose a listed employee, but I'm only guessing. More

Amazing car buying process This is my first time buying from Markley, but it wont be the last! I had an amazing experience from the second I got there. Fell In love with the car This is my first time buying from Markley, but it wont be the last! I had an amazing experience from the second I got there. Fell In love with the car and they made the process as smooth and quick as possible. More

Wonderful experience Very Clean, organized and nice dealership. Fast service in and out in 3 hours. I was even able to get the exact car I wanted. Jason was very kind, ple Very Clean, organized and nice dealership. Fast service in and out in 3 hours. I was even able to get the exact car I wanted. Jason was very kind, pleasant and helpful. No need to go anywhere else! Thank you. More

Great job, flexible, makes it easy I have bought two Honda with Derek's assistance. Each time he has made the process very easy. He is very responsive to phone calls, text messages, e I have bought two Honda with Derek's assistance. Each time he has made the process very easy. He is very responsive to phone calls, text messages, emails, etc. There have been no surprises. He is very knowledgeable of the models of I was interested in. I would recommend Derek. More