Cody is the best service writer that I have come across in my lifetime. At 73 years of age, having owned over 30 Cadillacs, I have seen all kinds. As a young man, I used to be in the business of helplng dealerships treat customers (in the service department), to aid future sales. Cody should (one day) work for General Motors, to give others classes on how to be personable, helpful and deliver quickly; what a customer in a hurry expects. Great Service. Thanks Cody. A tribute to your dealership!