Marlboro Nissan

Poor customer service The sales department is wonderful but the service department has now spoiled the whole dealership in my eyes. They have a history of refusing to admit The sales department is wonderful but the service department has now spoiled the whole dealership in my eyes. They have a history of refusing to admit errors and even service manager blames his customers so its no surprise that one of their service desk members blames customers as well. This recent experience was the worst. They didn't fix half the problems, refused to admit that, blamed me for the fact that they didn't fix it, didn't inform me of the potential risk of not fixing a part, and the service manager thinks all of that is fine because they didn't charge me for an expensive part....I appreciate the no charge for the part but that doesn't excuse everything else...the manager actually told me that he regrets helping me out with the charge of the part and he doesn't like my attitude. He said I wasn't grateful for the part just because I'm not happy with how the rest of the transaction went. Sounds to me like he doesn't want to deal with the issue and wants to blame me for it. YIKES, I would not recommend this place. A business needs to be able to admit error and correct it, not be argumentative, accusatory, and treat me like I'm ungrateful. Will never go back. Justin was nice, but turned out he severely misguided me by telling me a repair could wait. Victor was nice but clearly had no desire to help with the issue, he actually tried to blame me for the problem. Paul Mullen was nice until I was unhappy with the customer service and he did a complete 180. I've never been so mortified at the words of a manager. You have to handle complaints and remain professional not try to turn the tables and blame a customer who has faithfully brought their car in for 4 years. More

Best experience at a dealership This transaction was perfect I never felt pressured and Bryan was very helpful nice and made this a great experience. I would definitely buy another c This transaction was perfect I never felt pressured and Bryan was very helpful nice and made this a great experience. I would definitely buy another car from here and recommend Bryan it was so well worth the drive. Thank you so much More

Brian Rogers I purchased my second car from Marlboro Nissan . I returned there because of Brian Rogers . He is a very knowledgable man and gets you in the car to y I purchased my second car from Marlboro Nissan . I returned there because of Brian Rogers . He is a very knowledgable man and gets you in the car to your liking and budget . He really went above and beyond to help me with this . After the purchase he sat in the car and explained everything about the vehicle . Even stood in the lot as we drove away watching. Now this goes a long way for us. Thank you Brian More

New car purchase Went to Marlboro Nissan a few weeks ago to test drive an Altima and ended up meeting Brian. Took the test drive with Brian and we had the opportunity Went to Marlboro Nissan a few weeks ago to test drive an Altima and ended up meeting Brian. Took the test drive with Brian and we had the opportunity to discuss the car and the fact we both had a similar work history. After returning to the dealership I told Brian I was not making any decisions today as I wanted my wife to experience the vehicle before I bought it. He had no problem with this. Interestingly other dealerships I had visited were heavy on the pressure that if I made a deposit right then and there they could hold the car. None of that nonsense at Marlboro. When my wife was able to test drive the car she concurred that it was go and I was quite glad to give Brian the sale that day. Peter, from finance took care of getting the car registered and inspected for me to pick up. Just picked up the car today and Brian very patiently explained all the features and made sure I understood where I get get any information I needed or explanations I needed to better understand all of the features with this car. I would definitely recommend Marlboro Nissan when considering another purchase. More

Purchase of CPO Maxima I needed to replace a car after a deer accident totaled by other car. I emailed Brian after seeing a couple of vehicles on the lot which I was intere I needed to replace a car after a deer accident totaled by other car. I emailed Brian after seeing a couple of vehicles on the lot which I was interested in learning more about. Brain responded promptly and professionally to me and we setup a time to meet. After seeing both vehicles, I purchased one of the vehicles and asked for a dealer installed option. The installed option delayed my delivery, but Brian worked with me to get me a dealer loaner car to cover the service the car was having done. Brian also facilitated an oil change and inspection sticker as well. He even setup my blue tooth for my phone. I have other dealers near me, but I have to say that Brain and the Marlboro Nissan team were great to deal with and made the process comfortable and easy. Brian and the Marlboro team were by far the best to deal with and I engaged with a lot of other dealerships for Nissan and other makes via email, the professional and no nonsense interaction made them stand out among the crowd. I would recommend them as a dealership to work with on your next purchase. More

Needed to trade a car and get into a new/used one. Although I was hesitant about the car buying process and leary about moving forward, Brian Rogers eased all my fears. He politely contacted me after a Although I was hesitant about the car buying process and leary about moving forward, Brian Rogers eased all my fears. He politely contacted me after an email search and was patient until we could get down to the dealership; he worked around our schedule. He was very honest about how the models differed, took the time to explain much of the "new technology" and explained exactly what we could afford. We are very happy with our new car and would recommend Brian to be your salesman if you're in the market for a new/used vehicle- he was great!! More

Lease purchase I recently leased a new Nissan Frontier, Brian was my sales consultant. The process went quick and easy in the sales department. After driving my new I recently leased a new Nissan Frontier, Brian was my sales consultant. The process went quick and easy in the sales department. After driving my new Frontier for only 79 miles, the check engine light came on. I called the service department to explain the situation. I was informed that Marlboro Nissan doesn't have a technician capable of diagnosing a check engine light after 5pm. I called Sales to explain the situation to someone who may understand my frustration. He spoke with the service manager. I was greeted with a call only a few minutes later by Paul, he stated he has no idea why I was told they didn't have a technician capable of diagnosing a check engine light after 5pm, I was incorrectly informed. Needless to say, they got me back into the dealer that evening. My truck was checked out, they found a wiring harness was not properly secured and it was damaged by the front driveshaft. I had to leave my truck with Marlboro Nissan for 2-3 days for them to replaced the engine harness. I explained to Paul I wasn't too fond of them tearing apart my new truck to replace an entire engine harness with such low mileage. He assured me it wasn't an entire engine harness and it had a break in the harness. For the time being, it put me at ease. When I picked up my truck, I asked to see the harness, it in fact was a complete engine harness. I was lied to, not only that, they scratched the right front fender down to the primer and did not say anything. They gave my truck back to me like that. I called Paul back when I discovered scratch, only a day later. I was furious! Long story short, I was lied too. They felt they could pull a fast one on me. They took my truck back to paint the right front fender and repair their mistake. I have to say, the sales department was great, but I will never buy or service my vehicle there again at Marlboro Nissan. The Service department was the worst experience I've ever had and they dropped the ball which ruined the whole new car experience! The service department was rude and didn't seem like customer satisfaction was a top priority. If they did this to me, it makes me wonder how many other people they've don't this to. More

Great and friendly experience This I my 6th vehicle I've bought from marlboro nissan. I choose this dealership cuz of there attention they give there customers. They do whatever th This I my 6th vehicle I've bought from marlboro nissan. I choose this dealership cuz of there attention they give there customers. They do whatever they can do to help get what you want. Brian was a big help. Would recommend talking to him and if he is there in 6 years I will look for him. I've also given his name to a couple of friends. More