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Marlow Ford - Service Center

Luray, VA

4.8
129 Reviews
Call Service Center (888) 728-4619

129 Reviews of Marlow Ford - Service Center

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May 02, 2023

Great group to partner with to keep the rolling stock running safe and reliable. Alway impressed with the knowledge of our Ford and Lincoln products ,both old and new. The staff always takes the time t More

by James Holsinger, Jr.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2023 -

Marlow Ford responded

Thank you for taking the time to leave us such a wonderful review, James! We're thrilled to hear that you've had a great experience partnering with us to keep your rolling stock running safely and reliably. Our team is dedicated to providing exceptional service and staying up-to-date on the latest technology and products. We're delighted to know that we were able to meet your expectations and that you found our staff knowledgeable and communicative. Thank you again for your support and your kind words. We look forward to serving you and your Ford and Lincoln products in the future! 🚘🚘🚘🚘

May 01, 2023

5 Awesome, as always! Anthony and Darrell are both great :)) Service is always quicker than expected and everything is always explained and done properly More

by laura.sours@priorityauto.com
Recommend Dealer
Yes
Employees Worked With
5
Report | Print
May 01, 2023 -

Marlow Ford responded

Thank you for your positive feedback! We are thrilled to hear that you had another great experience with Anthony and Darrell. We pride ourselves on providing efficient and thorough service, and it's great to hear that we are meeting your expectations. We appreciate your continued business and look forward to seeing you again in the future!

April 21, 2023

Great service. Very professional very quick service. Nice area to wait in. Would recommend to all my friends and family. More

by hermitcrab145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2023 -

Marlow Ford responded

Thank you for sharing your positive experience with us! We are thrilled to hear that our team provided great service and made your visit a pleasant one. Our goal is to provide professional and efficient service while also ensuring our customers are comfortable during their wait. We appreciate your recommendation to your friends and family and hope to see you again in the future.

April 14, 2023

Very good service, working out of town and they got me in right away and took care of problem. Fixed the problem in several hours. More

by hvadams111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrel Greer
Report | Print
Apr 17, 2023 -

Marlow Ford responded

Thank you so much for your wonderful review! We are delighted to hear that you had a very good experience with our service team. We understand that having a problem with your vehicle can be stressful, especially when you're working out of town. We're glad that we could get you in right away and take care of the issue for you. Our team always strives to provide efficient and effective service, and we're thrilled that we were able to fix the problem in just several hours. Thank you for choosing us to help you with your vehicle needs, and we hope to have the opportunity to serve you again in the future!

April 13, 2023

Darren the service manager. Darren the service manager Darren the service manager. He is the man. More

by joepish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren
Report | Print
Apr 13, 2023 -

Marlow Ford responded

It's great to hear that you had a positive experience. Thank you for taking the time to leave a review and sharing your feedback. We strive to provide excellent service to all our customers, and we're thrilled that Darren was able to make your experience positive. We appreciate your business and look forward to serving you in the future!

April 13, 2023

Ease of making appointment, friendly and helpful , ease of check out . Good quality work always. More

by Parker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rines
Report | Print
Apr 17, 2023 -

Marlow Ford responded

Thank you for your fantastic review! We're thrilled to hear that you had a great experience with us, from the ease of making your appointment to the quality of the work we provided. Our team takes pride in providing friendly and helpful service, and we're pleased to hear that you found the check-out process to be easy as well. We always strive to deliver high-quality work and it's great to hear that we met your expectations. Thank you for your business and for taking the time to share your positive feedback with us. We look forward to serving you again in the future!

April 10, 2023

Exceptional customer service. Easy to schedule appointments. Will refer others and possibly in near future purchase a new vehicle. More

by DCBARKLEY89
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Apr 13, 2023 -

Marlow Ford responded

Great to hear that you had an easy time scheduling appointments! We appreciate your referral and look forward to the possibility of helping you purchase a new vehicle in the near future. Thanks for choosing us!

August 06, 2021

I have tried to like this Ford Dear because it close to home. But the last 2 time I have had my F250 into them they have failed my expectations. First by miss diagnose of a Transmission and now today faili More

by Winzigfarm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Inspector
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February 18, 2021

I have always been able to get a quick appointment when I need something done and they have always done it on time. Great job More

by Bealeshire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shop foreman
Report | Print
Feb 18, 2021 -

Marlow Ford responded

It's always our pleasure to take care of you! Thanks for being a Marlow Ford customer! See you next time!

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