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Marlow Ford - Service Center

Luray, VA

4.8
131 Reviews

131 Reviews of Marlow Ford - Service Center

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January 06, 2024

Marlow Ford is a good dealership to do business with. They have knowledgeable people that take care of their customers. More

by Fravel’s
Recommend Dealer
Yes
Employees Worked With
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Virginia Ridgeway
Jan 10, 2024 -

Marlow Ford responded

We are glad to hear your 5-star review! Glad that we could have taken care of you and provided you with such a great experience!

January 06, 2024

Good service and convenient. Had to rent a car again while my truck was in. Renting cars from you is frustrating and expensive, a discount rate should apply if I'm spending $1000 More

by Christopherjenkinsguitar
Recommend Dealer
Yes
Employees Worked With
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Virginia Ridgeway
Jan 10, 2024 -

Marlow Ford responded

Thank you for choosing Marlow Ford for your service needs! We appreciate your feedback and understand the frustration with rental costs. We'll certainly review our policies to enhance the overall experience. Your support means the world, and we're committed to continuously improving your service journey with us!

January 04, 2024

Darrell and his team always keeps me informed as to what my vehicle needs and whether it needs to be fixed now or can wait till the next visit. More

by DJMNTWATCH
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Greer
Jul 03, 2024 -

Marlow Ford responded

Thank you for your five-star rating! I'm so glad you enjoyed our service and that you trust our service people. It's an honor to be trusted, and we want to serve you to our best. Have a wonderful day, and we'll see you soon!

January 01, 2024

It was fine. They were curtious and went the extra mile to fix a regal that I didn't even know about. They were efficient and got me in and out. More

by 4stickmansrwe
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Greer
Jan 02, 2024 -

Marlow Ford responded

So glad to hear about your 5-star experience here at Marlow Ford! Hope you enjoyed your holidays and are ready to start this amazing new years!

December 31, 2023

Needs a simple oil change. Needed done quick. Was fine in a half hour. I was told within an hour! More

by kennysigns
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Greer
Jan 02, 2024 -

Marlow Ford responded

So glad to hear that we got you in and our before the expected time, that is always awesome Kenny! Hope you enjoyed your holidays and are ready to start this amazing new year!

December 29, 2023

Fast and friendly service, the staff is always willing to help you with any concern you may have. More

by ANTHONYC65
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Greer
Jan 02, 2024 -

Marlow Ford responded

We are so glad to hear that you has an amazing experience with us here at Marlow Ford! We strive to provide you with the amazing customer service that you deserve, Anthony!

December 27, 2023

Awesome experience Darrell got me in and out in no time at all Thanks Darrell More

by JWPAINTER1@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Greer
Dec 29, 2023 -

Marlow Ford responded

We are glad to hear you had an awesome experience here at Marlow Ford! Darrell is one of the bests.

December 24, 2023

Always a good experience. Very friendly staff Always a good experience. Very friendly staff. Also very informative, if a part is needed More

by Amynrhoads1987
Recommend Dealer
Yes
Employees Worked With
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Virginia Ridgeway
Dec 26, 2023 -

Marlow Ford responded

We are glad we always leave you with a great experience Amy! We try and keep our customers informed and up to date with everything! Can't wait to see you again soon.

December 23, 2023

Routine the works dine on ranger so all done efficiently Office clerk was very personable More

by p.bradshaw_9
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Greer
Dec 26, 2023 -

Marlow Ford responded

We are so glad you enjoyed our services here at Marlow Ford. We hope to see you again soon.

December 23, 2023

First time going in for service and experience was excellent. All staff were friendly and my service was completed very timely. Very satisfied with my visit and will continue to use. More

by jefftharp1026
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Greer
Dec 26, 2023 -

Marlow Ford responded

We are so happy that you are happy Jeff. Customer satisfaction is our number one goal and we are happy we were able to provide you with that!

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