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Marlow Ford - Service Center

Luray, VA

4.8
131 Reviews
Call Service Center (888) 728-4619

131 Reviews of Marlow Ford - Service Center

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December 22, 2023

When I called and made the appointment, I told him what I wanted done and that I had received a service notice in the mail. When I picked it up, they were supposed to use my points towards my bill. They had More

by STUATKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2023 -

Marlow Ford responded

We are so happy that you chose Marlow Ford to complete your service. Glad we got everything all sorted out! Hope to see you again soon.

December 20, 2023

Outstanding service always willing to listen and help best service anywhere in the area Would highly recommend More

by randyvick
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Cox
Report | Print
Dec 21, 2023 -

Marlow Ford responded

Thank you so much Randy! Here are Marlow Ford we are all about customer service and making our customers feel most welcome!

December 20, 2023

Great Marlow and the team has been great since I bought my expedition, from the buying process, to the service we re ieve More

by ringohottle
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Greer
Report | Print
Dec 21, 2023 -

Marlow Ford responded

We are so glad to have provided you with exceptional service! We take pride in our customer service here at Marlow Ford!

December 15, 2023

Got me in fast and did a thorough job with the vehicle. Great job well done More

by dsto1031
Recommend Dealer
Yes
Employees Worked With
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Virginia Ridgeway
Report | Print
Dec 15, 2023 -

Marlow Ford responded

We're thrilled to hear we got you back on the road swiftly, and our team's dedication to a thorough job shines through. Your satisfaction fuels our drive, and we look forward to delivering top-notch service on all your future visits!

December 12, 2023

I needed my tire patched to make a 2. 5 hour trip back home. They promptly patched the tire and got me going again. Great service! More

by jnace73
Recommend Dealer
Yes
Employees Worked With
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Virginia Ridgeway
Report | Print
Dec 12, 2023 -

Marlow Ford responded

Here at Marlow Ford customer service is everything! We are glad we were able to get you back home safely!

December 09, 2023

Friendly and easy Friendly service and very accommodating. Kept me informed Friendly service and very accommodating. Kept me informed. Very professional interactions with the staff. More

by jbrooks_bc2004
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Greer
Report | Print
Dec 11, 2023 -

Marlow Ford responded

We are so glad we were able to provide friendly and easy service to you. At Marlow Ford we make it our mission to keep thins professional while also maintaining that level of friendliness!

December 07, 2023

They are awesome. Always nice and super fast. Great. Awesome quick. And very dependable. Fantastic More

by mwoodward716
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Greer
Report | Print
Dec 08, 2023 -

Marlow Ford responded

Wow, thank you for the fantastic feedback! We're thrilled to hear that you find our service awesome, nice, and super fast. Dependability is key for us, and we're pleased to know that you've had such positive experiences. If there's anything specific you love about our service or if you have any suggestions for improvement, we're all ears. Your satisfaction is our top priority, and we look forward to providing you with continued great service. Thanks again, and have a fantastic day!

December 07, 2023

They are always so nice and so polite. They get me in and out in a reasonable time and keep my old cars running great! I wouldn't go anywhere else!! More

by MARYANDRB
Recommend Dealer
Yes
Employees Worked With
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Virginia Ridgeway
Report | Print
Dec 08, 2023 -

Marlow Ford responded

Thank you so much for your kind words! We're delighted to hear that you appreciate our team's politeness and efficiency. Keeping your older cars running smoothly is our priority, and we're grateful for your trust in us. If there's anything specific you'd like to share or if you have any suggestions for improvement, feel free to let us know. We value your loyalty, and we look forward to continuing to provide you with excellent service. Safe travels, and see you next time!

December 06, 2023

Darrell and the whole crew at Marlow was incredibly professional and accommodating to me. If we are ever back in luray for work that is the only place we will go. 10/10 experience from attitude to work More

by BRANDON_WILLIAMS
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Greer
Report | Print
Dec 08, 2023 -

Marlow Ford responded

Thank you for the fantastic feedback! We're thrilled to hear that Darrell and the entire crew at Marlow provided you with a professional and accommodating experience. Maintaining a positive attitude and delivering high-quality workmanship are key aspects of our commitment to customer satisfaction. We appreciate your trust and are honored that you consider Marlow the go-to place for your automotive needs. If there's anything specific you enjoyed about your experience or if you have any suggestions, please feel free to share. We look forward to serving you again in the future. Safe travels, and thank you for choosing Marlow!

December 01, 2023

Darrell was so friendly. He was very knowledgeable and polite.I'm going to bring him my special cupcakes next time. More

by JWPAINTER1@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Greer
Report | Print
Dec 04, 2023 -

Marlow Ford responded

Your kind words brightened our day at Marlow Ford! We're thrilled you had a friendly and knowledgeable experience with him. We can't wait for the special cupcakes – a sweet treat to match the sweetness of your feedback!

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