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Marshal Mize Ford

Chattanooga, TN

4.8
1,395 Reviews

5348 Tennessee 153

Chattanooga, TN

37343

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Showing 1,395 reviews

May 10, 2026

The salespeople we dealt with were all very knowledgeable on the vehicles we asked about, They were very courteous, understanding and gave us our space, not pushy at all. We were probably not the easiest cus More

by Cdobare
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Bellows, Ariana Smith, JD Catlett
May 12, 2026 -

Marshal Mize Ford responded

Thank you for your review and for sharing your experience! We’re pleased to hear that our team was knowledgeable, respectful, and allowed you the space to make an informed decision without pressure. We understand purchasing a vehicle is a big decision, and we’re honored you chose us after exploring your options. Thank you for choosing Marshal Mize Ford!

May 08, 2026

Non-Ethical, Poor Communication and Service. Manipulative, Deceptive,Predatory, Dishonest, Misleading, Exploitative, Greedy, and Untrustworthy More

by Dgcwinning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Meghan, Jamie , Rob Goins, Eric Blankenship, Dylan Neely, Greg Kraft, Brian Verrett
May 06, 2026

Amazing experience beginning to end. Not pressured at all - Lindsey Ford was amazing and walked us through the process beginning til end. The whole staff was amazing and professional- an More

by Hillard6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thad Narrmamore, Zach Ables, Lindsey Ford
May 12, 2026 -

Marshal Mize Ford responded

Thank you so much for your kind words! We’re thrilled you had an amazing experience from start to finish and that Lindsey made the process smooth and easy while keeping everything pressure-free. Thank you for being a part of the Marshal Mize Ford family!

May 01, 2026

I brought my wife to buy her a car they didn't approve her until I added myself with a trade in we was required to have full coverage so I canceled the insurance switched to the new vehicle it was a embar More

by Oznolanosnhoj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brad Doty, JD Catlett
May 01, 2026 -

Marshal Mize Ford responded

We take all feedback seriously, but we will not allow a public review to misrepresent what actually occurred and the seriousness of the accusation. This transaction was not declined by our dealership—it was declined by the lending institution after multiple failed verification attempts. On the initial submission, the lender was unable to verify active employment. On a second attempt, the documentation provided to support income was determined to be invalid/fake and could not be verified. At that point, the lender made the decision to decline the application and restrict further approvals. As a licensed dealership, we are legally required to provide truthful, verifiable information to lenders. We cannot—and will not—submit or support documentation that cannot be validated. Doing so would be a direct violation of lending regulations and could carry serious legal consequences, including jailtime. This is not a matter of opinion or discretion—it is compliance with state and federal law. Because of these issues, the lender—not our dealership—made the decision to move forward with a decline and cease further consideration. Once that occurs, there is no ability for us to override or “push a deal through.” Regarding the vehicle: when it was returned, it required extensive odor remediation before it could be resold, which is standard procedure in situations where a vehicle is brought back in a condition that materially affects its resale. This was addressed with you directly. We also want to be absolutely clear regarding the accusation of discrimination: this claim is completely false and irresponsible. Financing decisions are made exclusively by third-party lenders based on verified credit and income qualifications—nothing else. Suggesting otherwise ignores the documented reasons for the lender’s decision. Throughout this process, our team made multiple attempts to find a path forward, including exploring alternative options. Unfortunately, when required information cannot be verified and a lender formally declines and restricts the application, there is no viable solution to offer. We understand that this was not the outcome you wanted. However, the result was driven entirely by lender requirements and the inability to validate the information provided, not by any action or inaction on the part of our dealership. We stand fully behind how this situation was handled.

May 01, 2026 -

Oznolanosnhoj responded

They verified the employer that's been in business for year 5 star perfections rather it's through. A payment system or not that's still proof of what the employer pays me real employer which means it's real proof of income verification

April 21, 2026

This dealership was amazing. JD is the man. Gary is the best. Everyone is so nice and there is no xx. More

by Nkuppler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Phillips, Mike McArthur, JD Catlett
Apr 27, 2026 -

Marshal Mize Ford responded

Thank you so much for your kind words! We’re glad to hear you had an amazing experience and that our team made you feel comfortable and taken care of. Thank you for being a part of the Marshal Mize Ford family!

April 12, 2026

Positive car buying experience. Brad and Zack were great to work with. Courteous, professional, with a sense of urgency. More

by JWheeler
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brad Doty, Zachary Bryant
Apr 15, 2026 -

Marshal Mize Ford responded

Thank you for the wonderful feedback! We’re glad Brad and Zack made everything smooth and efficient for you. Thanks for the kind words and for choosing Marshal Mize Ford!

April 10, 2026

Brad did an outstanding job helping us with our new vehicle purches. Was very helpful when answering any and all questions or concerns we had. If you want to Get The Deal Done....go see Brad! More

by ronmccahill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Doty
Apr 15, 2026 -

Marshal Mize Ford responded

Thank you for the great review! We’re so glad to hear Brad did an outstanding job and was able to answer all your questions along the way. We truly appreciate your recommendation and your support of Marshal Mize Ford!

March 14, 2026

Friendly efficient service with a good price. I will definitely be back in the future More

by ross
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike McArthur, George Hutchinson
Mar 17, 2026 -

Marshal Mize Ford responded

Thank you for the great review! We’re glad to hear you received friendly, efficient service and a good value. We truly appreciate your support and look forward to helping you again in the future!

March 09, 2026

Brad Doty was an awesome person to deal with. I will recommend anyone to deal with him. 5 stars!!! More

by Sps1shawn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Doty
Mar 10, 2026 -

Marshal Mize Ford responded

Thank you for the 5-star review! It's great to hear that Brad was awesome to work with and made such a great impression. We truly appreciate your recommendation and your support of Marshal Mize Ford!

March 08, 2026

They were so helpful. My agent, Brad Doty, took the time to explain the details about the car we ended up buying, expedited everything possible to make the purchase smooth More

by adams1232
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gary Phillips, Zach Ables, Brad Doty
Mar 09, 2026 -

Marshal Mize Ford responded

What a great review — thank you! We’re so glad Brad took such good care of you and helped make everything easy, from explaining the vehicle to moving things into your new one. We love hearing that our team created a relaxed, helpful experience for your whole family (and the dog too!). Thanks for continuing to choose Marshal Mize Ford!

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