Marshal Mize Ford

Great Service! Found a Certified Pre-owned vehicle and called in to check on it. They worked with me on the price I wanted over the phone and when I drove down from Found a Certified Pre-owned vehicle and called in to check on it. They worked with me on the price I wanted over the phone and when I drove down from out of town, they had me in and out in 10 minutes. I never would have thought that it would be so easy and quick. The salesman didn't try to re negotiate with me or try to up sell me any extras that were unneeded. The manager (Roger) even stayed around after hours in the parking lot making sure that we felt comfortable with operating all the features of the vehicle and showing us several things as well. After a lot of research, I feel like I received a fair deal with the price it was sold to me for and I cant argue about that. I've been in a lot of Ford dealerships and several made me feel really uncomfortable with the salesman trying to pressure me into buying something. Marshall Mize Ford did not make me feel that way at all. Good job guys! More

OUTSTANDING SERVICE - top shelf in every regard. This family owned business is dedicated to customer service and will not let a customer, interested in a new vehicle or service to an existing vehicle This family owned business is dedicated to customer service and will not let a customer, interested in a new vehicle or service to an existing vehicle, go unnoticed. I have dealt with this dealership for 15 years and have not walked away dissatisfied. More

recall on Ford Transit My van was there for a recall and was told it was a day job. At first they would not give me a loaner to get home but once I arrived they agreed. T My van was there for a recall and was told it was a day job. At first they would not give me a loaner to get home but once I arrived they agreed. This became critical because it took much longer than expected. I was NOT notified at the end of the first day that it would take much longer than a day. I called the service department to find out if my van was ready only to find out that my service guy, Fred, had already left for the day and they had not even gotten to my van yet. Fred did call the next morning as I complained to the person I spoke to the day before. Again, it was fine but just needed to be in the loop as to when the van would be ready. One day turned into 2 1/2 days. But it was fixed and the folks at Marshal Mize are very friendly. I would still highly recommend this dealership! More

Great Service I have had Eric Blankenship has been my service advisor since I purchased my F150 in 2016. He is professional and efficient. I just give him a call w I have had Eric Blankenship has been my service advisor since I purchased my F150 in 2016. He is professional and efficient. I just give him a call when needed and he has me set up including obtaining a rental and having it ready. When he is unavailable one of the other service advisors jump in to get me in and out really quick. This is one of the best service centers I've had experiences with. More

The best dealership around Our 2018 Ford Flex is the second vehicle we have bought from Zach Stephens in the past year. He is very attentive to your needs, and knowledgeable abo Our 2018 Ford Flex is the second vehicle we have bought from Zach Stephens in the past year. He is very attentive to your needs, and knowledgeable about the product he is selling. We love Marshal Mize, and will never go anywhere else if we are looking to purchase another vehicle. More

Excellent Service My husband and I were looking to trade in his truck for a new one at Mize Ford and received the best sales experience. Ron Jones our salesman, treated My husband and I were looking to trade in his truck for a new one at Mize Ford and received the best sales experience. Ron Jones our salesman, treated us like we were royalty. He was very enthusiastic, patient and helpful with our questions and needs. Because of his attentiveness and the expert care from Thad the sales manager we purchased a new truck that my husband is over the moon crazy about. I appreciate everything that Ron and Thad did to make our buying experience the best we have ever had. Jimmy the finance officer, explained everything so well and made the signing so easy for us. Everyone there was so friendly and helpful. This is definitely the dealership to go to, not only for a good deal but for the exceptional personal care they provide. We felt like we were part of the family! I will definitely be telling friends and family about it. More

Oil Change Dropped my truck off with no appointment for oil change and tire rotation. No hassles. Zach put me on the list and said it would be done that day. Rec Dropped my truck off with no appointment for oil change and tire rotation. No hassles. Zach put me on the list and said it would be done that day. Received a phone call that afternoon from Zacsaying the service was complete. Glad they could get it done the same day. Really appreciate them taking care of me. More

Always Great Service The Service Dept always provides consistency great service. My Service Advisor, Eric, is the best! Service is fast and on time. I like the texting fea The Service Dept always provides consistency great service. My Service Advisor, Eric, is the best! Service is fast and on time. I like the texting feature. More

Oil Change I use to get my oil changed in my vehicles at an instant oil change location due to convenience. I tried the Ford dealership and found that the cost i I use to get my oil changed in my vehicles at an instant oil change location due to convenience. I tried the Ford dealership and found that the cost is half of what I was paying. When you got your oil changed every other month the savings add up. More

I love my Ford Escape!! I worked with Dee DeSutters at Marshall Mize Ford in Chattanooga, TN. I called Dee the day before and explained my needs. When I arrived for my appo I worked with Dee DeSutters at Marshall Mize Ford in Chattanooga, TN. I called Dee the day before and explained my needs. When I arrived for my appointment, I was extremely impressed with his knowledge about all the cars he showed me. I picked a Ford Escape and we test drove it. I loved the way it handles and Bluetooth is awesome!! Dee and the financial lady were so efficient! It was the Best car purchase experience I have ever had! Thanks so much to Dee and everyone who I encountered at Marshall Mize. Dee made my day!! Thanks again! 😁 More