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Marshal Mize Ford
Chattanooga, TN
1,429 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,429 reviews
April 27, 2019
Wonderful people I took my Explorer in for a malfunctioning air conditioner. I got a loaner, expecting to be without my car for at least a week. Imagine my surprise I took my Explorer in for a malfunctioning air conditioner. I got a loaner, expecting to be without my car for at least a week. Imagine my surprise when my car was ready two days later! I am always treated like their most important customer. Everyone is wonderful, and I wouldn't go anywhere else for service on my car or when I am in need of a new car. I encourage anyone I know to go to Marshall Mize. You won't regret it! More
by PSGramma
Employees Worked With
Trevor ( can't remember his last name) and the young lady at Enterprise (can't remrm er her name either), Johnny Del Valle
April 26, 2019
oil change My car was taken in on time. The service was completed within fourty-five minutes. The bill was the amount that I expected and I was out of the de My car was taken in on time. The service was completed within fourty-five minutes. The bill was the amount that I expected and I was out of the department in less than one hour. More
by jsims99
Employees Worked With
Kenneth Johnson
April 24, 2019
Graet service! Real good service. Would recommend them to any one. They are the best in my book. Service and parts department went above and beyond to get our car ba Real good service. Would recommend them to any one. They are the best in my book. Service and parts department went above and beyond to get our car back on the road. More
by Bobby Clark 1956
Employees Worked With
Zac Carter.
April 20, 2019
REGULAR OIL CHANGE, ETC. NEXT WOULD BE THE 10,000 MILE SERVICE HAS ALWAYS BEEN EXCELLENT. I LOVE HAVING AN APPOINTMENT! ONE SUGGESTION, PLEASE LEAVE THE COMPUTER ON THE SAME MENU ITEM IT HAD WHEN THE SER SERVICE HAS ALWAYS BEEN EXCELLENT. I LOVE HAVING AN APPOINTMENT! ONE SUGGESTION, PLEASE LEAVE THE COMPUTER ON THE SAME MENU ITEM IT HAD WHEN THE SERVICE BEGAN. FOR "LITTLE OLE" LADIES LIKE ME, IT IS BUGGING ME TO DEATH THAT I CAN'T FIND HOW TO GET IT OFF THE "OIL RESET" WHICH HAD BEEN RESET @ 100%. I HAVE HAD NO TIME TO GO BACK TO THE SHOP NOR TO DIG OUT MY BOOK OF INFORMATION TO SEE HOW, IF I CAN EVEN DO IT, TO GET TO THE "HOME" SCREEN! THIS IS WHY QUALITY OF WORK HS ONLY 4 INSTEAD OF 5 STARS. JUST TO SHOW HOW ONE LITTLE THING LEFT INCOMPLETED CAN AFFECT AN OTHERWISE EXCELLENT JOB! I ALSO TALKED TO THE SERVICE MGR AND THE LADY AT THE PAY WINDOW EACH OF WHOM WERE VERY PROFESSIONAL NOT ABOUT THE MENU DEAL, JUST IN THE COURSE OF GETTING THIS APPT AND PAYING FOR SEVICE RENDERED.. More
by Lchalk*Edge
Employees Worked With
ZACH CARTER
April 18, 2019
Outstanding No issues at all everyone was very friendly and helpful with any questions I had and they were very knowledgeable on the products I would recommend th No issues at all everyone was very friendly and helpful with any questions I had and they were very knowledgeable on the products I would recommend them to everyone More
by Danny
Employees Worked With
Dee
April 17, 2019
Doesn't deserve the 1 star but was forced to give one The 100,000 mile warranty does not cover anything. Sales was great but was not happy with the service department. Changed my mind about Fords all to The 100,000 mile warranty does not cover anything. Sales was great but was not happy with the service department. Changed my mind about Fords all together. More
by Sally
Employees Worked With
Kevin Line
April 16, 2019
Very friendly staff, The Staff was very Knowledgeable of the recall on my truck and answered all my questions with no problems. And the service was done in ample time. The Staff was very Knowledgeable of the recall on my truck and answered all my questions with no problems. And the service was done in ample time. More
by Bobby Clark 1956
Employees Worked With
Zach Carter
April 15, 2019
another new truck always a great experience with everyone . The salesman and everyone at the dealer makes me feel like family. I've bought several cars and 8 trucks and always a great experience with everyone . The salesman and everyone at the dealer makes me feel like family. I've bought several cars and 8 trucks and my salesman has always helped me get the best deal!! More
by Rdwrecker
Employees Worked With
Callie in Finance, Eddie Owensby, Roger Cooley
April 13, 2019
Customer driven Businesses survive by great customer service. It’s the leadership and all team members that make it happen. Marshall Mize Ford lives this model. I hav Businesses survive by great customer service. It’s the leadership and all team members that make it happen. Marshall Mize Ford lives this model. I have done business with them since 1993. Keep up the good work! More
by Chickman55
Employees Worked With
Callie help us with our finance. She was very professional and made us feel at ease. She was there for the customer too. I would give her 5 stars!, Todd Dyer, Thad Narrmamore, Danny Watkins
April 09, 2019
Arnie was great to work with I have been a customer of Marshal Mize for years and I have always had great service.. There is an issue with the truck but the service department has I have been a customer of Marshal Mize for years and I have always had great service.. There is an issue with the truck but the service department has been great and they are working hard to correct the problem More
by WISe
Employees Worked With
Arnie Piazza
