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Marshal Mize Ford

Chattanooga, TN

4.8
1,304 Reviews
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5348 Tennessee 153

Chattanooga, TN

37343

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Showing 1,304 reviews

January 05, 2018

very satisifed with the product and the service the staff was very helpful. the truck is exactly what I was looking for and the price was what I wanted to pay. but does it come in a different color. More

by Dwub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Owensby
Jan 08, 2018 -

Marshal Mize Ford responded

Thank you so much for the 5 star review!! We really appreciate your business and your feedback. If you ever need anything at all, please do not hesitate to let us know. Have a wonderful 2018, and enjoy your new truck.

Jan 18, 2018 -

Marshal Mize Ford responded

Thank you so much Dwub for the 5 star review. Our entire team appreciates your business and looks forward to serving you in 2018.

Jan 29, 2018 -

Marshal Mize Ford responded

Thank you so much for the great review Dwub! We really appreciate your business and your feedback. Have a great day and please let us know how we can help in the future.

January 03, 2018

Very disappointed Returned because of first experience was good. But second time around has left a bitter taste in my mouth. Traded a 2015 Taurus for a 2017. At first l More

by Blondie
Price
Recommend Dealer
No
Employees Worked With
Kevin Baskette
Jan 04, 2018 -

Marshal Mize Ford responded

Blondie, I am very sorry to hear that you were not happy with your experience. Our #1 goal is to make each and every customer completely comfortable and satisfied with their shopping or purchase experience. Our management team has attempted calling you several times to go over each line of the paperwork with you, so you have a complete understanding or to possibly make changes if you like to the extended warranty and insurances that you purchased. You purchased your New Taurus below invoice which is a fantastic value plus your trade in was discussed and agreed upon before any financing paperwork was mentioned. We are very sorry that you feel the way you do and are always here to help and go over the paperwork with you anytime. Again, the additional insurances and warranties you purchased can be adjusted or even cancelled if you like. People do it all the time, and we are happy to help with that as well. PLEASE return our call if you would like to discuss this, we are here to help you get a great deal, not make you feel that you have been swindled. Please call Chopper Lamar at 423-875-2023. We really hope to hear from you Blondie. Thank you!

January 01, 2018

Service My service experience was great I wouldn't take my car anywhere else. Marshall Mize is far bet to work with. Kevin is a great salesperson and love t More

by debbie5177
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Baskette
Jan 02, 2018 -

Marshal Mize Ford responded

Thank you Debbie for the wonderful review! Kevin and our entire team really thanks you for the kind words as well as your business. Please let us know if you need anything at all, see you in 2018 :)

Jan 04, 2018 -

Marshal Mize Ford responded

Thank you so much Debbie for the great review! We really appreciate you servicing your vehicle with us and look forward to serving you in 2018. Have a great New Year and please let us know if we can help in any way.

December 31, 2017

Very pleased with my recent experience thank you Tony Parrow was very helpful. He wanted me to be completely satisfied and went the extra mile to get my heater problem solved. On these very cold days More

by Wickedwilma
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Parrow
December 22, 2017

Got the deal I wanted Was looking for something newer and got a good deal on it got a extended warranty that will help me in the future if something goes wrong, More

by Kelvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Dec 23, 2017 -

Marshal Mize Ford responded

Fantastic! That is what we like to hear. Enjoy your new vehicle and we look forward to serving you next time. Thank you again Kelvin

December 19, 2017

New Car Purchase Parker was very helpful in my purchase decision. He worked to get me in the car I wanted while also staying within my budget. Overall the process went More

by CSH1084
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parker Maddox
Dec 23, 2017 -

Marshal Mize Ford responded

Thank you so much for the great review CSH! We are so happy you had a wonderful experience with Parker and the team. Enjoy your new vehicle, we look forward to seeing you next time. Happy Holidays :)

December 19, 2017

Zach Carter-Service Rep Anytime I have a problem with my car or it just needs routine maintenance I ALWAYS call Zach. He is always friendly and gives me the best advice on wh More

by Mommyof1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Carter
Dec 23, 2017 -

Marshal Mize Ford responded

That is fantastic! We love to hear you have a "Go-To" member of our team. Zach does a very good job and we look forward to serving you next time.

December 14, 2017

Misleading Service at Marsall Mize FORD in Hixson TN. Misleading Service at Marsall Mize FORD in Hixson TN. Beware of the BAD Service department,2009 Ford F150 1. Service Advisor – Greg Kraft 2. More

by Smith1dr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg Kraft
Dec 15, 2017 -

Smith1dr responded

Marsall Mize Ford has corrected the Issue.

December 07, 2017

My new car Everyone was very friendly and helpful. They answered any questions I had without hesitation. They made sure I was comfortable with my decision to buy More

by Garnet R Sylvester
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parker Maddox, Jimmy Anderson
Dec 23, 2017 -

Marshal Mize Ford responded

Great! Thank you so much Garnet for the wonderful review. We are so happy we could help and we look forward to serving you in the future. Happy Holidays

Dec 23, 2017 -

Marshal Mize Ford responded

Thank you so much Garnet for the wonderful review! We are so happy you enjoyed your experience with our team and we look forward to serving you next time. Happy Holidays Garnet

December 02, 2017

250 Whitehorse Great work to get the deal that I wanted! The truck is what my wife and I were looking for. Thanks to all the staff for seeing it through to the end. More

by Whitehorse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Gray, Jimmy Anderson
Dec 23, 2017 -

Marshal Mize Ford responded

Thank you so much Whitehorse for the perfect review! We are so happy you enjoyed your experience with us. Enjoy your new truck and please let us know if we can assist with anything else in the future. Happy Holidays!

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