Marshal Mize Ford

Terrific! Service was fast and service personnel were very professional. Even the waiting room was well-appointed, with TV, magazines, comfortable chairs, tabl Service was fast and service personnel were very professional. Even the waiting room was well-appointed, with TV, magazines, comfortable chairs, table for laptop work and clean and lovely decorated restroom. I appreciate all that went into the service my car received. Thanks! More

Noise in front suspension. Also, replacement tires / wheels Cody Hunsucker, the service technician has always been very professional and helpful. Dealership is always clean and employees professional Would se Cody Hunsucker, the service technician has always been very professional and helpful. Dealership is always clean and employees professional Would select them for future service needs. More

New Car Purchase. Purchased several vehicles from Patrick Owensby since 2004. Always friendly, knowledgeable, and professional. Thanks Patrick, thanks Patrick, thanks P Purchased several vehicles from Patrick Owensby since 2004. Always friendly, knowledgeable, and professional. Thanks Patrick, thanks Patrick, thanks Patrick. thanks Patrick, thanks Patrick, thanks Patrick. More

Error message after service, won't look at car for month Had to have my car serviced for a defect covered under warranty (thanks to a recall we were never notified of until the brakes started failing). After Had to have my car serviced for a defect covered under warranty (thanks to a recall we were never notified of until the brakes started failing). After visit, a new error message began showing up. This is reportedly a known related issue when looked up online. Called dealer and they say that it's not related (have not looked at car). They say they can make an appointment in FOUR WEEKS. That's a bit long to me for a problem they likely caused per our research. On top of that, we are moving several states away before then. So I get to follow-up with this issue with someone totally new so that I don't put my family in danger driving around with a problem. They just want to pass the buck to someone else, deny any chance that they made an error, and can't have the decency to even take a look before declaring facts about the possible error. Would not recommend. Never had these types of issues with dealership in our last town. Hoping for better once we move. More

xxxx poor Still waiting back from my sales person after 4th day, I bought a bumper to bumper for 2300.00 on my used 2012 chevrolet, First was a simple key bob, Still waiting back from my sales person after 4th day, I bought a bumper to bumper for 2300.00 on my used 2012 chevrolet, First was a simple key bob, they said it was normal wear and tear, get it off ebay, Now I have a thump in my front end, Called service, 100.00 out my pocket to hook it up a machine, then parts that may not be covered????....The car was saled priced and low mileage, in fact it looks better now, then i took it off the lot? I was then told by service my warranty will lower each year, but if my motor ever blows up..I've never heard of such xx...I am a cancer survivor, and on dissability. the CAR WAS SALED BUT WITH THE WARRANTY THEY RAN THE PRICE BACK UP? Do not get the extended warranty! I feel i threw 2300.00 away i couldn't afford too lose. More

Nothing but a headache I purchased a brand new 2015 Ford Focus SE back in October of 2015. over a month ago a "service engine" light came on. Since I purchased a 6 year bump I purchased a brand new 2015 Ford Focus SE back in October of 2015. over a month ago a "service engine" light came on. Since I purchased a 6 year bumper to bumper warranty I took it back to the dealership for repairs. They told me it was a sensor and it would be ready in two days. They put me in a rental car and told me they would call me when it was ready. I go back and pick it up and immediately know there is an issue with the way it was driving. I drove it half a mile down the road and the "service engine" light comes right back on. I take it back less than 20 minutes later and they tell me they need to look into it more and they gave me back my rental. the next day they call and say it needs a new clutch. Which of course is the one thing not covered under this 6 year bumper to bumper warranty. Which also means they will not pay for a rental car. I have to have the car to drive so I tell them to fix it. fast forward 3 days they call and say the part is on back order and it will be a couple of days before they get the part. Fast forward again a week and a half, they get the part in and they say there are pieces missing from the box. So now they have to reorder. Of course it's still on back order. (Side note: Does it concern anyone else that a 2015 clutch is on back order? Are there really THAT many problems with the clutch that i was number 300 on the back order list?) Now here we are. almost 5 weeks since this whole issue started. Ford is unwilling to pay for a rental (They said they would pay half the cost of a rental I had for 8 days. But of course I have to pay the money up front) The said they would pay half of the repairs. I honestly feel like I shouldn't have to pay anything. for 5 weeks I have had to bum rides and borrow cars and call in favors all the while making a car payment on a car sitting in pieces. They aren't in any hurry to fix it and I am going for broke trying to find means of transportation to and from work. The only person who has been helpful at all is Cody at the service desk. But he has no control over what goes on in the shop. I can't get a call back from the manager at all. Do not let them touch your car at all. This has seriously been the worst disaster of my life. More

Best Buying Experience Ever When we decided we needed more space than our Super Crew could provide for our growing family, we headed straight to Patrick Owensby. My wife's paren When we decided we needed more space than our Super Crew could provide for our growing family, we headed straight to Patrick Owensby. My wife's parents had always dealt with Patrick and highly recommended him. He is hands down the best salesman we've ever dealt with. He took the time to show us how a 2017 Explorer could do everything we wanted and more all while still giving us the luxury, options and performance we were not willing to sacrifice. We are very picky buyers but Patrick found the exact vehicle we wanted without us giving up a single option. We wanted atypical options and It's as if we factory ordered it. The entire staff was awesome - no question where we will go or who we will deal with when it's time for another truck. More

Good guys I'm a small dealer located close to Marshal Mize and Roger has been great to us and it amaxing person. Very helpful to everyone and nows his stuff. I'm a small dealer located close to Marshal Mize and Roger has been great to us and it amaxing person. Very helpful to everyone and nows his stuff. Jay Dukes More

Excellent Service for an out of town Ford F-150 owner I was in the middle of a 1,400 mile trip when my Ford-F-150 developed an issue. The service writer at Marshall Mize saw to it that my vehicle was tak I was in the middle of a 1,400 mile trip when my Ford-F-150 developed an issue. The service writer at Marshall Mize saw to it that my vehicle was taken right in, evaluated and taken care of within hours. I could not be more appreciative to the service writer, cashier and techinicians. Thank you all again. More