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Marshal Mize Ford

Chattanooga, TN

4.8
1,304 Reviews
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5348 Tennessee 153

Chattanooga, TN

37343

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Showing 1,304 reviews

November 30, 2017

Great customer service Great staff friendly people helpful in any questions we had. Talked everything over before we decided to purchase so their were no hidden fees. So More

by Sandra Jordan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Owensby
Dec 23, 2017 -

Marshal Mize Ford responded

Sandra, thank you so much for the great review. We truly appreciate your feedback and are so happy you enjoyed your experience with our team. Have a wonderful holiday season and enjoy your new vehicle

November 27, 2017

wonderful fair pricing, good stock and helpful sales people. Process was a little bit too long but a minor issue. would recommend this dealership to a friend or More

by wildcat 1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Line
Nov 28, 2017 -

Marshal Mize Ford responded

Thank you so much Wildcat for the great review! We are always working on ways to get our customers in and out faster, trust me ....we are working on it :) Our entire team here appreciates your business and feedback once again. We look forward to assisting you in the future.

Dec 23, 2017 -

Marshal Mize Ford responded

Thank you WILDCAT for the kind review! We are always looking for ways to speed up the process a little. Enjoy your new vehicle and please let us know how we can assist in the future. Happy Holidays :)

November 23, 2017

Friendly atmosphere, not too much pressure. Went to look at a used vehicle other than Ford. Sales person (Zach) listened to my critia and led me to a good deal. Satisfied. More

by FusionMan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Stephens
Nov 28, 2017 -

Marshal Mize Ford responded

Wonderful!! We appreciate you coming to visit us FusionMan and are so happy you had a great experience :) Please let Zach or any member of our management team know if you need anything at all. Thank you again and enjoy your new ride

Dec 23, 2017 -

Marshal Mize Ford responded

Thank you for your feedback FusionMan! We appreciate your review however we are sorry that you were not completely satisfied with your visit. PLEASE contact Zach or any member of our management team and let us know how you feel we can approve to earn those 5 stars. Thank you again and have a wonderful Holiday Season.

November 22, 2017

Take your money and leave you hanging Worst buying experience ever. This place looks nice but it sucks. I should have went somewhere else. I left my vehicle there while driving their More

by Frank Cummings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dylan Calkins
Nov 24, 2017 -

Marshal Mize Ford responded

Mr. Cummings We have been trying to reach you for several days now, please call us back as soon as possible. We're so sorry to see that you had a less than 5-star experience with us. We can assure you that our #1 priority is our customer's satisfaction with their New Ford and with our team. We regret to see that you got a different impression and we have been trying to reach out to you sir. We hope to talk to you soon Frank. VIEW AND EDIT î—”

November 11, 2017

Was great I have purchased vehicles from Marshall Mize many times in the past and will continue in the future. The sales staff and service staff have been great More

by Matt Ladd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Henry , Eddie Owensby, Mark Moore
November 06, 2017

2017 F150 I've dealt with Marshal Mize more than once and as always it was a great experience! I always search other dealers for vehicles I'm interested in but More

by wesward15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Watkins, Chopper Lamar
November 05, 2017

Service Very reasonable pricing and time taken for an oil change. I will gi back for service. Service Technician was very friendly. Overall very good experien More

by Jeff Farmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric BlaBlankenship
November 02, 2017

"The Works" service on my Edge Couldn't ask for better communication for scheduling my appointment. I really appreciate the reminders, we are so busy we tend to overlook so that wa More

by Lynn Mullins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arnie Piazza
Nov 03, 2017 -

Marshal Mize Ford responded

Wonderful!!! Thank you so much for the great review Lynn. Please let our team know if we can help in any way. Have a great weekend :)

November 01, 2017

Interesting Purchase I intended to purchase a 2017 year end truck but it was on recall. Fortunately, a 2018 identical truck came in and the sales team at Marshal Mize work More

by UCC-1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thad Narrmamore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chopper Lamar
Nov 03, 2017 -

Marshal Mize Ford responded

Thank you so much UCC-1 for the perfect review! We are so happy you got your New 2018 F-150. It was an incredible deal on a BEAUTIFUL Ford Truck. Congratulations on your new ride. Please let us know if we can help in any way in the future :) Thank you again sir!

October 26, 2017

Satisfied The last 3 vehicles we have purchased has been with Marshall Mize, the last time we didn't even go to another dealer. We had previously found out w More

by freedom4u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pascal DeSutter, Jamie Stewart
Oct 27, 2017 -

Marshal Mize Ford responded

Thank you so much Freedom4u for the wonderful review! Feedback like this is why we work so hard each day, and we truly say thank you for coming back to Marshal Mize Ford and allowing our team to assist you again and again. You already know this it sounds like but if you EVER need anything please do not hesitate to contact us. Thank you again and congratulations on our new vehicle!

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