
Marshal Mize Ford
Chattanooga, TN
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Don't expect a response to their survey Looked at a car on a Saturday price quoted 148xx. Went back on Monday to purchase the vehicle price increased to $149xx. Completed dealer survey and r Looked at a car on a Saturday price quoted 148xx. Went back on Monday to purchase the vehicle price increased to $149xx. Completed dealer survey and requested contact by manager. Never happened. Be on guard!!!! More
Great Sales Experience Our buying experience was fantastic at Marshal Mize Ford along with the great sales experience. Eddie Ackerman was great and got me exactly what I wan Our buying experience was fantastic at Marshal Mize Ford along with the great sales experience. Eddie Ackerman was great and got me exactly what I wanted for a great deal!!! I would recommend this dealership to anyone and we will be back to get more cars from them at a later date! More
Our first Explorer We checked the internet for dealerships that might have the new explorer that we wanted. When we arrived at the dealership, Eddie Ackerman showed us t We checked the internet for dealerships that might have the new explorer that we wanted. When we arrived at the dealership, Eddie Ackerman showed us the vehicle we were interested in and let us drive it. The total buying experience was very easy and professional. Eddie is the best car salesman we have dealt with. We would highly recommend Marshal Mize Ford for buying your next car. More
First Car The sales experience at Marshall Mize was wonderful. I left paying exactly what I wanted to pay. Eddie Ackerman was awesome and I am sure that I will The sales experience at Marshall Mize was wonderful. I left paying exactly what I wanted to pay. Eddie Ackerman was awesome and I am sure that I will do business with him again in the future. Thank you for such an easy process! More
Spectacular Car Buying Experience On Saturday, March 12th I decided to browse the local Ford dealership and see what sort of deals they had available. I had previously purchased a vehi On Saturday, March 12th I decided to browse the local Ford dealership and see what sort of deals they had available. I had previously purchased a vehicle there so I knew they had quite a selection to choose from. The salesman was very attentive from the minute I arrived and showed me a few of the different variations of the new Ford Fusion SE model. After around an hour of browsing and chatting about the different cars available, I decided to test drive one. The salesman was very informative and helpful when describing all the different features available. After much consideration over the next few days, I decided to purchase the same model that I test drove before. I had a nice pleasant experience dealing with both the salesman and finance manager. I was never pressured to buy and I could not ask for a better car buying experience overall!!! More
Shouldn't have to beg to buy a top of the line truck On more than one occasion through the dealer link I reached out for a specific model or inventory only to be ignored on method of contact, ignored whe On more than one occasion through the dealer link I reached out for a specific model or inventory only to be ignored on method of contact, ignored when questions were asked and the most amazing part was going to the deal to look at the truck in question and after 30 minutes of walking around the salesmen were too busy talking to each other instead of making a sale. The other dealer in town earned the business and sold the F-150 Platinum with a wonderful experience. More
Service Department I have had 2 occasions to use the service department of Marshal Mize Ford, both for vehicles not even purchased there. I have never received better, I have had 2 occasions to use the service department of Marshal Mize Ford, both for vehicles not even purchased there. I have never received better, more courteous service in any setting, vehicle or other. I felt as though I mattered to each individual I spoke with, from the guy who listened to my issues to the girl who took my payment to the gentleman who explained how the new changes would work. When it comes time to look for another vehicle, this will be the dealership I contact...if they're this wonderful to those who didn't purchase there, how must they treat those who do!! Wonderful experience! More
Sorry! I was interested in a vehicle listed on the Marshal Mize website and on Car Guru. I filled out the internet forms and was contacted by the dealer to s I was interested in a vehicle listed on the Marshal Mize website and on Car Guru. I filled out the internet forms and was contacted by the dealer to set up a test drive. I scheduled my job to be able to test drive two days later. Today I recieved in formation from the dealer that the vehicle had been sold even before I saw it on the internet. I know there is a disclaimer about the accuracy of the vehicles in stock but, this vehicle was sold and should not have even been available to have a person call me to set up the test drive. Maybe just a ploy to get potential customers in the door and now I am sure more customer would like to hear about your negligent business practices. More
Best and easiest car buying experience I've ever had My salesman (Eddie Ackerman) and I found the perfect truck for me after searching the lot. In and out in less than 2 hours....Excellent service!!! My salesman (Eddie Ackerman) and I found the perfect truck for me after searching the lot. In and out in less than 2 hours....Excellent service!!! More
Great Customer Service All staff were very courteous and friendly. They emphasize how much they appreciate your business. Eddie Ackerman spent extended time with me demonstr All staff were very courteous and friendly. They emphasize how much they appreciate your business. Eddie Ackerman spent extended time with me demonstrating how to use the computerized features of the vehicle and has followed up after the sale to insure that all is satisfactory and that any questions or issues were addressed. More