Marshal Mize Ford

This new vehicle purchase began with the "built your own" on the Ford website. I was contacted shortly thereafter by Kris Stedman and we set up an appointment. They did not have the exact truck I wanted own" on the Ford website. I was contacted shortly thereafter by Kris Stedman and we set up an appointment. They did not have the exact truck I wanted and was unable to find it elsewhere so they submitted an order to Ford. I received the truck 30 days later. Dealing with Kris was the most pleasant car buying experience of any in 45 years of purchasing new vehicles. I see him again when my wife is ready for a new car. More

Kris was my primary contact. He responded to my internet based first interest. He did this quickly, we arranged a time to meet and he helped me understand the Explorer details with my wife, talked about pr based first interest. He did this quickly, we arranged a time to meet and he helped me understand the Explorer details with my wife, talked about pricing and trade, and responded quickly when I came back in a few days with what I thought was a good deal for me. He engaged his manager on (Richard Maddox) on one visit...also very helpful. When Kris could not be available on the day actually buying the car and leaving with it he arranged for EJ to be our contact and EJ and Richard really helped move us thru the system quickly. The Mize team was very friendly - seemed to always look for a way to make the deal work for us. It's the best experience I've had in Chattanooga in 26 years of living here and buying cars. More

I have always had very great service .. Mr Raines is very honest I feel I received fair price and got a great ford 500 love it . honest I feel I received fair price and got a great ford 500 love it . More

My experience at Marshall Mize Ford was great. Kendric Finch was very helpful, friendly and answered all of my questions. He was very knowledgeable of the Ford Taurus that we purchased. It was a pleasure Finch was very helpful, friendly and answered all of my questions. He was very knowledgeable of the Ford Taurus that we purchased. It was a pleasure working with him because he made the process very easy and enjoyable. Jimmy Anderson provided us with several finance options and was able to provide us with the option that fit our needs. The whole process was smooth with no pressure. This is the type of dealership that other dealers need to model. I will recommend Kendric and Jimmy and Marshall Mize to my friends and family. Great job!! Keep up the good work. More

Kendric Finch was knowledgeable and attentive. Good selection of vehicles. Business manager worked well with us to reach our "magic number". We would definitely recommend this dealership. selection of vehicles. Business manager worked well with us to reach our "magic number". We would definitely recommend this dealership. More

This is the 2nd time I have bought from Kris. He is a very knowledgeable salesman, that is not into the high pressure routine. I was pleased with the customer service and the overall deal. I to, was disa very knowledgeable salesman, that is not into the high pressure routine. I was pleased with the customer service and the overall deal. I to, was disappointed with Jimmy in finance, his whole attitude changes when you don't do exactly what he originally wants. He is demeaning. I buy because I am treated with respect and get a good deal, Kris makes that happen. I am loyal to Kris, if he left the dealership, I would follow on my next purchase. More

Kris was very helpful and prompt with any internet correspondence regarding inventory and car fetures. Upon arrival at the dealership, he answered my questions, performed some hands-on demonstrations correspondence regarding inventory and car fetures. Upon arrival at the dealership, he answered my questions, performed some hands-on demonstrations and made me feel at ease. More

Every one that I came into contact with was great, both friendly and knowledgeable about the product. Kris took the time with me to introduce me to those involved in the sales process as well as service f friendly and knowledgeable about the product. Kris took the time with me to introduce me to those involved in the sales process as well as service for my new vehicle. Kris also took his time to explain to me the electronics package on the vehicle and how to use it. More

My husband and I had a wonderful experience at the dealership with Kendrick. He was very knowledgeable, professional, and personable. Phil, his manager, was very personable as well. The only negative dealership with Kendrick. He was very knowledgeable, professional, and personable. Phil, his manager, was very personable as well. The only negative thing time that we had was when we were working with Jimmy in finance. He acted very aggressive and had a demeaning attitude about him. He made us feel like we couldn't make an intelligent, informed decision unless it agreed with him. Overall we had a great experience and was very happy that we got Kendrick and will be referring anyone that we know to him. More

Will never buy from again. Sales manager made promises he Will never buy from again. Sales manager made promises he didn't keep and treated me terrible after I bought the car. It's like once they get your m Will never buy from again. Sales manager made promises he didn't keep and treated me terrible after I bought the car. It's like once they get your money, you're nothing to them anymore. More