Marshal Mize Ford

Mike Hicks was AWESOME! !! I purchased a used civic about 7 weeks ago. Had a great experience then. But this morning My ac compressor went out while driving home. I called and s I purchased a used civic about 7 weeks ago. Had a great experience then. But this morning My ac compressor went out while driving home. I called and spoke with Mike Hicks. He was very professional and super nice. He sent a tow truck to get my car made the repairs and only charged half Cost of parts and no labor charges. More

This place will jerk you around every chance they get I visited this dealership twice within the last three weeks looking to trade in my 2014 Dodge Ram. I know I am $4500.00 upside down in negative equity I visited this dealership twice within the last three weeks looking to trade in my 2014 Dodge Ram. I know I am $4500.00 upside down in negative equity, and I told the salesperson this. The only thing I could really buy without my payments going crazy would be a used truck maybe a couple of years older. (I'm looking for a 4 wheel drive-nothing special). I picked one out (2013 F 150) late the Saturday before New Years. Came back on Monday and someone else had bought it. Ok, so I shopped around a few days then Max the salesperson calls me and says they have another 2013 F 150 he thinks they can sell me at the payments I need to stay at. After we drive it, of course I'm told they can't get me the deal I need, BUT, they have a 2013 Dodge they can definitely make the deal I need. After waiting around another hour, now they can't make this deal even though this truck is over $7,000.00 cheaper than the first one I looked at because "we're only making $700.00 on this deal". On a $26,000 truck? Come on Mize. Ha Ha. Do they really think there are people stupid enough to believe this crap? Or, unfortunately, maybe there are. I am 54 years old and have bought at least one vehicle at every lot in the Chattanooga area.....except at Marshall Mize. This dealership is a poster child for everything that is wrong with the car buying experience. Run far, run fast from this dump. More

Very helpful and informative. They spent the time to help me look at and compare new and used trucks. Eddie then helped me decide which truck and I left feeling that I got what I n They spent the time to help me look at and compare new and used trucks. Eddie then helped me decide which truck and I left feeling that I got what I needed at a very good price. More

Smooth sale Flew down from Illinois to pick up a car after dealing with Dylan over the phone for a few weeks prioir. Nothing bad to say about the whole sale! Ever Flew down from Illinois to pick up a car after dealing with Dylan over the phone for a few weeks prioir. Nothing bad to say about the whole sale! Everything went very smooth, from him picking me up at the airport up until I drove out of the dealeship that day. Couldn't be happier, thanks again! More

New car purchase I bought a used(program) car, 2012 Ford Fusion, about 3 years ago from Patrick Owensby at Marshal Mize Ford. Fell in love with it! Wanted to upgrade, I bought a used(program) car, 2012 Ford Fusion, about 3 years ago from Patrick Owensby at Marshal Mize Ford. Fell in love with it! Wanted to upgrade, bought a new 2016 Ford Fusion. Patrick did an excellent job working his magic! Great experience with him and the rest of the team there! More

Marshal mize ford Had a really good experience buying our new 2015 f150. Stop in and ask for Eddie Ackerman , he will work hard and treat you right. Had a really good experience buying our new 2015 f150. Stop in and ask for Eddie Ackerman , he will work hard and treat you right. More

Terrible Service Upon taking my Expedition to the Marshal Mize Ford dealership to check out a minor problem before it became a major problem, I was told that they were Upon taking my Expedition to the Marshal Mize Ford dealership to check out a minor problem before it became a major problem, I was told that they were terribly backed up and that repair could take as long as a week. I was encouraged to make an appointment for a future data. I made the appointment for 3 weeks out with the assurance that they would get to it at the appointed time. I dropped off the vehicle on the appointed day and was cautioned that depending on what they found, it might take several days to fix. Giving them the benefit of the doubt I waited for 7 days before calling to check on the status. They had not even looked at the problem much less fixed it. I was given lots of excuses about their backlog... But 4 weeks? Give me a break. I took my vehicle to another Ford dealership where they could get to it tomorrow. I will not be going back to Marshal Mize Ford. More

Great experience! My husband and I went in looking for a new car but not expecting to get approved due to just getting out of ch 13 bankruptcy. We were not only approve My husband and I went in looking for a new car but not expecting to get approved due to just getting out of ch 13 bankruptcy. We were not only approved but I got the NEW car I wanted and was treated amazing. Great customer service. No pushy salesmen which was Definitely a huge plus for us. Will be back in the future and highly recommend. More

Satisfied Buyer Great Dealership to work with. My salesman Eddie Ackerman was very knowledgeable, to the point, super friendly. Took time to explain all features and Great Dealership to work with. My salesman Eddie Ackerman was very knowledgeable, to the point, super friendly. Took time to explain all features and demo how they work. Love my new Ford F150 XLT Ecoboost. My second truck to buy from Marshal Mize. They are still doing a great job. More

Service My wife Dianna took truck for service. Advised everyone was polite and courteous and the service was done in a timely manner. I've used Mars My wife Dianna took truck for service. Advised everyone was polite and courteous and the service was done in a timely manner. I've used Marshal Mize for my service since I purchased my truck and also used the service for another Ford truck I purchased from Marshall Mize. Joe Rich More