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Marshal Mize Ford

Chattanooga, TN

4.8
1,365 Reviews
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5348 Tennessee 153

Chattanooga, TN

37343

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Showing 1,365 reviews

January 03, 2026

They helped me get a great price for the truck I wanted. They made sure I got the features I was looking for. Incredible team! Big thank you to nick! More

by miller.ryan205
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ariana Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2026 -

Marshal Mize Ford responded

Thank you for sharing a bit about your visit with us! We are so happy to hear that our team was able to get help you get into the truck you wanted, with the features that you love! We appreciate you choosing Marshal Mize Ford! ⭐

January 02, 2026

Really easy to work with, didn’t play games and made the whole process really easy. Would definitely go to them again if the opportunity rises. More

by Christian.christoefl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2026 -

Marshal Mize Ford responded

Thank you for your wonderful review! We're glad to hear your visit was enjoyable and stress-free! We appreciate you choosing Marshal Mize Ford and we'll be here to help moving forward should you need us!

December 31, 2025

George was fantastic. He was very attentive and streamlined the process as much as was possible. It was busy, I can see why. Great staff. More

by Brooks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ariana Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2025 -

Marshal Mize Ford responded

Thank you for the great feedback! We’re glad to hear George stayed attentive and helped keep things moving smoothly, even during a busy time. It means a lot to hear such kind words about our team — we appreciate you choosing Marshal Mize Ford!

December 23, 2025

Nick and Zach were great; professional, knowledgeable, and helpful. I really appreciated their help. They did a great job! More

by jonmh1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Ables
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2025 -

Marshal Mize Ford responded

Thank you for the kind review! 🌟 We’re so glad to hear Nick and Zach were professional, knowledgeable, and helpful throughout your experience. We truly appreciate you choosing Marshal Mize Ford!

December 19, 2025

We had a great buying experience working with Ian. Clear and straightforward communication and a smooth transaction. More

by TnB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Ables
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2025 -

Marshal Mize Ford responded

We appreciate your feedback. It’s great to hear that Ian delivered clear, straightforward communication and a smooth buying experience. Thank you for choosing Marshal Mize Ford!

December 18, 2025

I loved Marshal Mize—friendly staff, no pushy sales. Highly recommend! Great inventory. Very knowledgable staff. More

by thomasloughlin95
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thad Narrmamore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Ables
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2025 -

Marshal Mize Ford responded

Thank you for the wonderful review! 🌟 We’re so glad to hear you enjoyed your experience with us and we truly appreciate your recommendation!

December 17, 2025

ABSOLUTELY DO NOT BUY A VEHICLE HERE DO NOT have SERVICE done at this dealership! Worst customer service of any where. $80,000 king ranch with 5k miles on it wont start had to tow it! Takes a week to change More

by Rowe91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Morgan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Phillips
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Hunsucker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Blankenship
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Blanton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Neely
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Rogers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Erie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mac Cate
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2025 -

Marshal Mize Ford responded

We do sympathize with the inconvenience you experienced with your vehicle; however, the issue itself was not caused by work performed at our dealership. Our service advisor made multiple attempts to provide updates via phone and text, and it was later discovered that the primary contact number on file belonged to your fiancé, which contributed to communication challenges. When you arrived to pick up the vehicle, our team attempted to assist; however, the interaction escalated and included the use of profanity toward our staff. Upon leaving the dealership, a set of keys belonging to another customer was mistakenly taken. When we reached out to address this, inappropriate language was again directed toward our service advisor, and the request to return the keys were initially refused. Arrangements were eventually made for their return, which required one of our employees to retrieve them. We strive to provide professional and respectful service to all customers, and we ask that the same courtesy be extended to our team.

December 10, 2025

Easy to deal with from the moment we called to the moment we drove off the lot! More

by Ken Saunders
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike McArthur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2025 -

Marshal Mize Ford responded

Thank you for the great feedback! We’re so glad everything was easy from the first call to driving off the lot. We appreciate you choosing Marshal Mize Ford and look forward to helping again in the future!

December 09, 2025

I enjoyed talking with a friendly staff while purchasing an Expedition. Jaedi’en Humphrey was especially helpful. More

by Curt Adams
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaed'en Humphrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2025 -

Marshal Mize Ford responded

Thank you for sharing your experience! ⭐ We’re so glad you enjoyed working with Jaed'en while purchasing your Expedition. Thanks for choosing Marshal Mize Ford!

December 09, 2025

Ian helped me get the deal I needed! I love my new 2025 ford explorer! More

by maceykbrashear
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2025 -

Marshal Mize Ford responded

Thank you for the kind words! 🔑 We’re delighted our team delivered the customer service you were looking for. Your trust means a lot to us and we’re here whenever you need assistance in the future!