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Marshal Mize Ford

Chattanooga, TN

4.8
1,410 Reviews

5348 Tennessee 153

Chattanooga, TN

37343

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Showing 1,410 reviews

May 28, 2026

They have always been extremely kind and work well with my wants. They are extremely friendly. This is at least the fourth vehicle purchased from this dealership. We will continue to be a customer of Marsh More

by Corey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Morgan, Brad Doty
Jun 15, 2026 -

Marshal Mize Ford responded

Thank you for your review and continued support! We’re pleased to hear our team has consistently provided friendly service and worked well with your needs across multiple vehicle purchases. Your loyalty means a great deal to us. Thank you for choosing Marshal Mize Ford!

May 24, 2026

Brad was super easy to work with. He was super responsive to every inquiry and very patient with my multiple questions. He went out of the way to meet my needs. Can’t recommend him an More

by bradleytharris74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian Gray, Zach Ables, Brad Doty
May 25, 2026 -

Marshal Mize Ford responded

Thank you so much for your kind words—we really appreciate you taking the time to share this! We’re glad Brad was responsive, patient, and went out of his way to meet your needs throughout the process. It means a lot to hear you’d consider us even from two hours away. Thank you for being a part of the Marshal Mize Ford family!

May 23, 2026

I drove 2 hours to view and hopefully purchase a 2024 Ford Explorer ST. The Explorer was as described and the salesman, Brad Doty was easy to work with without high sales pressure . This was one of the e More

by redfin8288
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Ables, Brad Doty
May 25, 2026 -

Marshal Mize Ford responded

Thank you so much for making the 2-hour trip and sharing your experience—we really appreciate it! We’re glad to hear the Explorer was exactly as described and that Brad Doty made the process easy and pressure-free for you. It means a lot to know this was one of your easiest dealership experiences. Thank you for being a part of the Marshal Mize Ford family!

May 23, 2026

I recently purchased a new Ford Ranger at Marshal Mize Ford. I had a very good customer experience. The sales associate Paul Hubert was professional, knowledgeable and friendly. He was extremely helpful More

by Bill_H
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Hubert, Ariana Smith, Josh Newman
May 25, 2026 -

Marshal Mize Ford responded

Thank you for your thoughtful review—we appreciate your feedback! We’re pleased to hear that Paul provided professional, knowledgeable, and friendly service during your Ford Ranger purchase. Thank you for choosing Marshal Mize Ford!

May 22, 2026

George was a pleasure to work with. We didn’t feel pressed to buy anything we didn’t need and his knowledge of the Ford products was great! He and all the staff we interacted with were More

by Lkwhittaker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Ables, George Carvajal, Josh Newman
May 25, 2026 -

Marshal Mize Ford responded

Thank you so much for your kind words! We’re so glad George made you feel comfortable, pressure-free, and well-informed throughout your visit. It’s also great to hear our entire team was friendly and professional. Thank you for being a part of the Marshal Mize Ford family!

May 10, 2026

The salespeople we dealt with were all very knowledgeable on the vehicles we asked about, They were very courteous, understanding and gave us our space, not pushy at all. We were probably not the easiest cus More

by Cdobare
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Bellows, Ariana Smith, JD Catlett
May 12, 2026 -

Marshal Mize Ford responded

Thank you for your review and for sharing your experience! We’re pleased to hear that our team was knowledgeable, respectful, and allowed you the space to make an informed decision without pressure. We understand purchasing a vehicle is a big decision, and we’re honored you chose us after exploring your options. Thank you for choosing Marshal Mize Ford!

May 08, 2026

Non-Ethical, Poor Communication and Service. Manipulative, Deceptive,Predatory, Dishonest, Misleading, Exploitative, Greedy, and Untrustworthy More

by Dgcwinning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Meghan, Jamie , Rob Goins, Eric Blankenship, Dylan Neely, Greg Kraft, Brian Verrett
May 06, 2026

Amazing experience beginning to end. Not pressured at all - Lindsey Ford was amazing and walked us through the process beginning til end. The whole staff was amazing and professional- an More

by Hillard6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thad Narrmamore, Zach Ables, Lindsey Ford
May 12, 2026 -

Marshal Mize Ford responded

Thank you so much for your kind words! We’re thrilled you had an amazing experience from start to finish and that Lindsey made the process smooth and easy while keeping everything pressure-free. Thank you for being a part of the Marshal Mize Ford family!

May 01, 2026

I brought my wife to buy her a car they didn't approve her until I added myself with a trade in we was required to have full coverage so I canceled the insurance switched to the new vehicle it was a embar More

by Oznolanosnhoj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brad Doty, JD Catlett
May 01, 2026 -

Marshal Mize Ford responded

We take all feedback seriously, but we will not allow a public review to misrepresent what actually occurred and the seriousness of the accusation. This transaction was not declined by our dealership—it was declined by the lending institution after multiple failed verification attempts. On the initial submission, the lender was unable to verify active employment. On a second attempt, the documentation provided to support income was determined to be invalid/fake and could not be verified. At that point, the lender made the decision to decline the application and restrict further approvals. As a licensed dealership, we are legally required to provide truthful, verifiable information to lenders. We cannot—and will not—submit or support documentation that cannot be validated. Doing so would be a direct violation of lending regulations and could carry serious legal consequences, including jailtime. This is not a matter of opinion or discretion—it is compliance with state and federal law. Because of these issues, the lender—not our dealership—made the decision to move forward with a decline and cease further consideration. Once that occurs, there is no ability for us to override or “push a deal through.” Regarding the vehicle: when it was returned, it required extensive odor remediation before it could be resold, which is standard procedure in situations where a vehicle is brought back in a condition that materially affects its resale. This was addressed with you directly. We also want to be absolutely clear regarding the accusation of discrimination: this claim is completely false and irresponsible. Financing decisions are made exclusively by third-party lenders based on verified credit and income qualifications—nothing else. Suggesting otherwise ignores the documented reasons for the lender’s decision. Throughout this process, our team made multiple attempts to find a path forward, including exploring alternative options. Unfortunately, when required information cannot be verified and a lender formally declines and restricts the application, there is no viable solution to offer. We understand that this was not the outcome you wanted. However, the result was driven entirely by lender requirements and the inability to validate the information provided, not by any action or inaction on the part of our dealership. We stand fully behind how this situation was handled.

May 01, 2026 -

Oznolanosnhoj responded

They verified the employer that's been in business for year 5 star perfections rather it's through. A payment system or not that's still proof of what the employer pays me real employer which means it's real proof of income verification

April 21, 2026

This dealership was amazing. JD is the man. Gary is the best. Everyone is so nice and there is no xx. More

by Nkuppler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Phillips, Mike McArthur, JD Catlett
Apr 27, 2026 -

Marshal Mize Ford responded

Thank you so much for your kind words! We’re glad to hear you had an amazing experience and that our team made you feel comfortable and taken care of. Thank you for being a part of the Marshal Mize Ford family!