Marshal Mize Ford

Drove 9 hours to buy two vehicles. Everyone was great through information process. Told dealer and staff many times no dealers accessories or add ons. Asked before going to pick up bro Everyone was great through information process. Told dealer and staff many times no dealers accessories or add ons. Asked before going to pick up broncos to see a "buyers agreement" with the out the door price, monthly payment and terms, and exact sales tax. Mike Mc Arthur (Finance employee) sent me a "purchase information sheet" with all that information, I had required before traveling to get vehicles. I told Paul Hubert (salesmen) I required this information before arriving. I noticed a $1000 rebate on mine and not on my sons document. Everything looked great and after taking to a few others at dealership that assured us of getting the rebate. They said the rebate was a private offer to us. We leave dealership and find on buyers document they removed "rebate" and raised monthly payment. No one said a word! Before this we tried to get my son the rebate, but were told only we qualified for it. I asked the finance person is everything the same as we discussed through "Documented email". He said yes. "Mike Mc Arthur" never mentioned the rebate or higher payment change", or out the door pricing. No full discloser or transparency to do his job going over documents. We thought it was one of our best dealership on line purchases before that. "Mike Mc Arthur" made it the worst. I asked Paul Hubert (SALESMEN) and Mike Mc Arthur (finance employee) for a buyers agreement for 5 days. Attached form is what they sent me! We weren't pressured with dealer add ons, accessories and insurances by any means. I have all emails of everything from beginning to end. You don't make a deal with someone, then make up excuses. This is how they treat Ford A plan employees. After repeated calls to dealership, without any help, we are now filing this with FORD, all agencies concerning consumer complaints. I actually think the owner isn't aware of some employees business practices. We were going to purchase our 2024 Truck from these people also, Not now. Just stating facts as they happen, per our emails More

Kyle in Service Department was very helpful. The service was very quick. I was very pleased. The service was very quick. I was very pleased. More

Service was fast and attentive, there was water and soda available in the waiting area as well as comfortable chairs. available in the waiting area as well as comfortable chairs. More

The staff was very courtesy and very informative. They were spot on with the time it would take to get the job done. They were spot on with the time it would take to get the job done. More

I never have to wait to get in and they are always well a head of the repair time they set. head of the repair time they set. More

Service was quick and convenient. The communication was excellent. The service techs were helpful and professional. The communication was excellent. The service techs were helpful and professional. More

Service department was very good. Service writer was knowledgeable. Very well run service department that I have seen. Service writer was knowledgeable. Very well run service department that I have seen. More

Good and friendly service. There was supposed to be two recall problems to be fixed, but the tech said he could only fix one of them. Don't know why he couldn't fix both. There was supposed to be two recall problems to be fixed, but the tech said he could only fix one of them. Don't know why he couldn't fix both. More

The appointment process went smoothly and when I arrived, they got right to it. I look forward to the next one! they got right to it. I look forward to the next one! More

Jamie was my service advisor, very friendly and knowledgeable, we always get all of our vehicles serviced at Mize knowledgeable, we always get all of our vehicles serviced at Mize More